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Customer Ratings & Reviews

Samsung - Family Hub 24.2 Cu. Ft. 3-Door French Door Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 595 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 437 Reviews
  • Rating: 5 out of 5 stars

    THIS IS FOR US BUSY MOMS(AND DADS TOO)!!

    Posted
    NJMomof3
    • My Best Buy® Member

    When I first received the FamilyHub fridge, I was my usual skeptic self and I wondered, "why do I need all of this in my fridge?" Well, after navigating through the fridge and all it's features, I just can't go back. Firstly, I can upload my calendar directly onto the Hub, so no more endless appointment reminders or paper calendars and magnets all over my fridge. Plus a view inside option I can retrieve from the app on my phone while at the grocery store. It took some time to even discover all the options available on this smart fridge! In addition to the features mentioned, I have also recently discovered some educational components for my children! I am a homeschooling mom, but it is helpful for any child. It gives the "Word of the Day" and its definition, plus a historical fact from the past for today's date. There is also a white board where my kids can draw pictures and those pictures are saved to their personal profiles on the fridge --- and this is just the Family Hub part. This is still a refrigerator meant for storing food and my absolute favorite part is how I can customize the inside to accommodate any large bottles or containers I need to place in there. Of course my kids' favorite part is the white board and the Pandora app so they can draw and listening to music at the same time, but my husband and I absolutely loooove expiration date alerts for food, and we love that we can literally control anything on the fridge right from our phone. Finally, this is the BEST part about entertaining house guests. People just go through the whole thing and one friend even insisted to her husband that they get one immediately, haha. Everyone is blown away about this thing when they come to my house! With so much control, customization, and attractiveness this creates in my home, this is the absolute centerpiece, pride and glory of my kitchen!

    I would recommend this to a friend

    • Brand response

      Samsung

      We are so glad you chose to be a part of the Samsung family, NJMomof3! It is a privilege to take part in helping your family learn and grow. Thank you for the 5 stars! ^Mae Samsung

  • Rating: 5 out of 5 stars

    Great Fridge

    Posted
    Hmirza

    The Samsung 3-Door refrigerator is probably by far the best refrigerator i have owned. To be honest, i have never owned a fridge with a giant tablet built-in to the door and on top of that, it has cameras on the inside, so you never have worry about what in your refrigerator when you are out shopping and need to know if your out of milk. Just open your samsung connect app, click on the fridge and bam take a look inside your refrigerator from anywhere on your phone. Just like that, its that easy. This fridge is just awsome. The family hub center on the fridge is just amazing. Its full of different apps, you can access the internet, play pandora, youtube videos, ring video door bell, uber, many more features and boasts a pretty nice speaker. I must admit, i am very impressed by this refrigerator and very sleek looking black stainless steel option. The interior of the fridge is pretty spacious, and has multiple, movable and retractable trays. The fridge employs a twin cooling system, so basically the top portion has its own sperate cooling system from the freezer, which allows you to set a different temperature for each section. After my thorough usage of this fridge, i found only one thing that i believe samsung could improve upon. The ice maker or the "Ice Master" is a very sluggish and sort of a messy system. It feels like it takes forever to fill a cup of ice and when you try to use the crushed ice feature, it just throws ice eveywhere. So, in short, i think Samsung should really improve this feature of this refrigerator. My overall experience with this fridge has been great and im definetly in love with the product, especially the family hub center, which by the way my kids enjoy as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So Far So Good

    Posted
    JRFair
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this refrigerator after a long review of about 6 months or more. I read the reviews and talked to friends and family. I got a lot of advice not to buy a Samsung refrigerator from the reviews to family. Issues with ice maker and taking the chance with the new technology. After discussing my misgivings about the fridge with the Best Buy sales person and the idea Best Buy will back it up I decided to buy it. So far everything seems to work as expected. I love the Family Hub feature it has had a few internet connection issues which so far I have been able to correct just figure it is new so I have to get use to it. The family hub app isn’t the best it has glitches when I am loading it at the grocery store. I would like Samsung to try to fix the app. The space inside is perfect for me and my family. Plenty of room in lower freezer. The pullout deli tray is nice but if you overload it doesn’t pull out very easy so we have taken care what we put in the compartments. I will keep my final thoughts for later as I own it longer and hope the issue with ice maker doesn’t affect me. If it does I am hoping BB will be able to back me up. I took their word that I will be taken care of since Samsung isn’t very good at following up per other reviews. Best Buy did very well in their delivery and set up. I think they could have stepped that service up by going through instructions of operations. The geek squad in the tv area have done really good about taking the time to explain operations of the new product. The appliance team needs to take a cue from the entertainment team. As I said in title So Far So Good

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fridge!

    Posted
    jessbix
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love my Samsung Family Hub Fridge. It looks really great in my kitchen and I get tons of compliments on it. I bought it for the Family Hub to keep track of everyone's schedules (previously had a whiteboard calendar on the fridge-this is so much better). My husband had to start using the calendar on his phone which he wasn't happy about but is working out ok. It was easy to connect everything and get going. I do like how I can look inside the fridge when I am at the store. I didn't think that was a necessary component but I have actually used it a few times. I also used it to look in the fridge when I went away to check up on how the rest of the family was eating! I was concerned about the ice maker being small. I have an extra ice bin that I keep in the bottom freezer and just dump the ice in there once in a while for some extra. We have never run out but I like to know that there is extra and that I can just grab a couple of cubes without the noisy dispenser. The ice and water in the door are great and are not really that noisy. I wouldn't necessarily say that the exterior is fingerprint resistant but with the black stainless finish they aren't that noticeable. I just take my dishcloth and wipe it down to remove the smudges. Overall, I think this is a great fridge. I got a good deal at Best Buy and would buy it again (on sale-I wouldn't pay full retail price).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Awesome

    Posted
    WinGoGadgets
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is one awesome product. It has come down a lot in price and though anyone can tell you the added features are not necessities really, though some can serve as such at times like knowing if you have milk at home or if it's about to expire while out shopping, for the most part this is really just like having icing on a cake, you need a refrigerator and I was in the need for a new one and decided to go with this one again as the price dropped a lot since it first came out and after getting it, it's been awesome, for many reasons, simple to fun and just entertaining. nice to walk in the kitchen in the morning and see a detail of the day, from the weather to the day and what is scheduled for that day on the calendar to notes your kids can leave you or your mate to playing some music while cooking and using the speech feature to have it read you a recipe from afar while you are preparing it... again all just fun added things that make it FUN to own this refridgerator and it is so sleek looking. If I could say anything negative it would be fitting things on the Shelves themselves like milk, OJ, or such, they are just too tall and the top shelf is screwed into the icemaker so it isn't going to move up or down. so make sure you only want limited amount of tall things in your fridge and they will fit in the door but only a couple things honestly tall wise. ENJOY!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I Love My Fridge

    Posted
    JesseGee
    • My Best Buy® Member

    This fridge is the future. I was excited to review the Samsung french 3 door fridge with the touch screen family hub. When it arrived, the size was impressive. After the installation I couldn't wait to play with it. I've never spent so much time with a fridge before. This fridge is wifi connected, once you set it up with the Samsung things app you can link and upload pictures, your calendar and even look inside the fridge. The "Family hub" let's you see inside without having to open the fridge. You can tag items, set expiration dates, create a shopping list and even look for recipes online. Other apps included with the "Family hub" are iHeartRadio, Spotify and even mirror your TV! You can also set the fridges temperature and run diagnostics. The digital inverter help consume less electricity. And the duo fan helps rotate the cool air to maintain the temperature inside the fridge and freezer. Thanks to the Insiders for letting me review this technological marvel.  

    I would recommend this to a friend

    • Brand response

      Samsung

      The future is now and that's wonderful to hear, JesseGee! Thanks for being a part of Samsung. ^Mae Samsung

  • Rating: 5 out of 5 stars

    Love It

    Posted
    RMArizmendi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Purchased the Samsung Family Hub refrigerator, microwave, glass top dual convection oven, and dishwasher set in black stainless steel. We love all the things this refrigerator can do, and it links to your phone. Once you download the Family Hub app, you can use your phone to add stuff, or sent messages to the refrigerator. The refrigerator has lots of space, and a camera for quick shots of what is inside. The camera does not take pictures of what is in the freezer. The dual oven is amazing. It works perfectly. I've made brownies and cakes at the same time. We love everything about this stove and oven. The microwave and dishwasher are also great products. Both are easy to use, and do not make much noise while working. The dishwasher auto opens once the cycle is done. We are extremely happy with our purchase. Also, the installation was done by a self contractor, they did a great job removing our old appliances, and installing the new ones. They waited while I cleaned each area after the old appliances were removed, before installing the new ones., and they made sure all the appliance were working before they left.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome fridge from 3019

    Posted
    ABello1257
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This fridge is everything that you don’t need in a fridge, in a good way! I never considered myself a guy that needed the latest and greatest, but this fridge is probably the coolest thing around. Built in speaker for music, connects to WiFi for weather updates, you can even see the contents of your fridge on your phone! Do we need all these cool features? Absolutely not. But are they worth it? Absolutely! Seriously though, all in all the fridge and freezer aspect are as expected. I haven’t had any issues as far as mechanical things go. Best Buy was able to search competitors and price match to get me the lowest deal! We ended up walking away paying $2500 for it with delivery and installation. 5/5

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge w/ decent perks

    Posted
    Davey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My wife and I were searching for an upgrade to our side by side fridge. We originally settled for a different model BUT this one was a $100 less and came with the possibilities of a built in tablet and app features. Let’s just say it’s worth the money. It has space on the inside for most everything. You can pull out a shelf for those large items like a turkey. There is shelf space on both sides and the freezer stores an impressive amount. On to the tablet. It’s sleek and neat. We make grocery lists right on the fridge and it sinks to the app on our phones. That alone is pretty neat. Then top it with cams on the inside to see if we’ve forgotten something or set expiration dates on milk, left overs, you name it. It’s convenient and neat.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator/freezer

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We've had the new refrigerator for nearly a month now and had no problems with it and we've enjoyed the additional features the home hub technology offers. The layout of the refrigerator works well for our family and we feel like we can fit more food inside this one than our old side by side, even though the square footage is similar. We are holding out hope for some improvement updates to the software for the family hub. The calendar feature works, but not as well as we had hoped. It's not a big deal, but we'd like to have some calendar items (work related) shown only as busy. The way the current calendar setup is configured makes it impossible to have it shown as busy on the refrigerator and not on your google calendar.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is f*cking awesome!

    Posted
    rocknride71
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    That title should be read in the voice of Wanz (guy who sings the chorus from Macklemore's Thrift Shop). Anyway, back to the review kiddies! This frig is pretty awesome. I haven't even really used the camera's inside to look in my frig. I've mainly used the hub for writing reviews about the frig, listening to Pandora, watching my TV (you can link a 2015 or newer Samsung TV to play on it) and putting reminders on the calendar etc. It's a great frig so far. Keeps stuff cold like a Frig is supposed to as well as freezing stuff. I had to pull out one of the shelves so I had room to put my drinks in. The one thing I don't like is the left side door space. Because of the ice maker it's very limited. I don't even have anything on that side yet. All in all it' pretty f*cking. Does what it was designed to do.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing refrigerator!

    Posted
    marmis
    • My Best Buy® Elite Member

    I bought my refrigerator in November and was very happy until I noticed that when I closed the doors I could still see the inside light after the doors were closed. It was a very small opening but I knew it wasn't right. I really like the fridge so I tried to see if it could be fixed. I was so amazed at how far Best Buy went to make things right. After having it checked out it turned out it couldn't be fixed. They called me right away to arrange to have a new one sent to me. It too was messed up so I refused it. The third one is finally good and we are truly happy with the fridge and the Best Buy warranty , I will never buy another appliance anywhere else! No one else has ever been this good about their warranty.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love This Fridge

    Posted
    burntreality
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We bought this refrigerator during the black Friday sales for an amazing deal. Everything is great about it so far. There is plenty of space in the top and bottom section. The freezer in the bottom has a ton of room as well. The touch screen on the front is great for the grocery list and digital photos. Their app finally works after the last update and we have been enjoying it as well. It is handy to be able to see the contents of the fridge when at the store or to get alerted if our children leave the doors open for to long. The black stainless steel looks beautiful in the kitchen and it gets compliments anytime someone comes over.

    I would recommend this to a friend

    • Brand response

      Samsung

      That's a great choice black stainless Family hub. We believe in building quality products and make every effort to meet all customer expectations. Thank you for choosing Samsung. ^Shifa Samsung

  • Rating: 5 out of 5 stars

    LOVING IT!!!!

    Posted
    Mxpxboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We love our new family hub fridge. It's so convenient being able to pick up our phone and take a quick peek inside our fridge while we're shopping. My daughter absolutely loves being able to draw and leave special notes for each other. My wife loves that she can make a grocery list and it automatically syncs to her phone and vice versa. Myself? I just love that my wife is happy, if you know what I mean.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You didn’t know you needed this

    Posted
    Vaughanm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This fridge is amazing! Perfect for on the go needing to know what is in your fridge while at the store or to create a list on the tablet that’ll show in your phone. It’s also great not killing my phone battery for music when I’m cooking. Pssttt it’ll keep your kid occupied as well as they can doodle inside one of the apps! Didn’t know I needed this fridge till we got an awesome deal on it and got it all set up. Would definitely recommend! Tons of room in the fridge but a bit less in the freezer but you have to compromise and you won’t regret it!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    timm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love my new refridge and it is everything i expected it to be and the Samsung quality i have come to except as well. i change from a side by side to this french door model and now have so much more room. the deference is surprising. Only knock i have is that the Family hub software is a little simplistic and also is not available to run on a PC. On the plus I can add things to my shopping list from the fridge and then call up the shopping list at the store. i can also pull up the camera view on my phone, which is handy since there are multiple cameras in the fridge and show all the shelves top to bottom. There is no view of whats in the doors however. All in all i love the the appliance and am very happy with this purchase so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this fridge!!

    Posted
    CherylM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This fridge is great! Especially if you are a tech junkie. The calendar syncs to your phone and tells you what you have going on that day, you can input expiration dates and it tells you when sometimhing is expired, you can get on the internet, watch you tube videos, talk to “bixby” who is like Alexa. I have my photos as a screensaver. I turn on the pandora radio while I’m cooking. It does so much more than this, too! The inside is great too, the ice machine and water dispenser are sleek looking and work well. Love love love love love this fridge. I’ll never be able to go back to a regular fridge now.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sleek, cool, and connected

    Posted
    SciGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The fridge got to temperature within two hours in an 80+ degree environment. Although others have mentioned noise, this machine has been very quiet. I actually have my old fridge still plugged in nearby and I cannot hear this fridge over the sound of the old unit... and I never thought that the old unit was loud. My dirty fingers have not made any notable prints and the family hub was relatively easy to setup.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best fridge ever!

    Posted
    Maui99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We get so many compliments on our fridge. I didn't sync up my calendar to it but you are able to do that. My kids love drawing on the tablet and we are always playing Pandora on it. The sound is awesome especially for a fridge. I have looked up a few recepie and used the web a few times. The weather is on there at all times and other apps on there are easy to use. I haven't used the camera function a lot but it did come in handy a few times when I couldn't remember if I had milk

    I would recommend this to a friend

    • Brand response

      Samsung

      We are delighted that you are using all the cool features with your unit! Thank you for being the best part of Samsung. ^SuSu Samsung

  • Rating: 5 out of 5 stars

    Make a statement in your kitchen

    Posted
    Dallas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We bought a new home and this refrigerator is the piece de resistance of the whole ensemble. Everyone asks about it and all our guests are amazed by it. A lot of functions may sound like gimmicks but are actually really useful. Playing music on Pandora, uploading pictures and having the time and weather on you fridge door are cool features. TV mirroring is really cool too! Plus it is a great refrigerator!

    I would recommend this to a friend