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Customer Ratings & Reviews

Your price for this item is $3,959.99

Customer reviews

Rating 4.2 out of 5 stars with 396 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are satisfied with the smart features, spacious interior, flex zone, tablet, camera, design, shopping list, and fingerprint-resistant surfaces of the 28 cu. ft. 4-Door Flex French Door Smart Refrigerator with Family Hub. However, some customers have expressed concerns about the ice maker's slow production and unreliability, as well as the refrigerator's high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 396 reviews
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Best fridge I have ever used

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding fridge, the smart features of it make easy to use and control my smart home. The pinterest apps is super convenient to use when cooking, and the pandora app is used every day. Would recommend to any one!

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space and we love the 2 door freezers on the bottom! You can really organize everything!!! The family hub is so much fun! My kids love to leave notes and pictures on the frig!!! We are very happy with the refrigerator and the freezer!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are excited to hear that every member of your family is finding something that they love about this fridge. Thank you for choosing Samsung! ^Lo Samsung

  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything looks great. Nice tablet and security apps. It would be better if there is a play store app..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend and I purchased this fridge while we were looking for one prior to a hurricane hitting us and were out of options as to where we can get one the same day. We purchased ours off the sales floor used and we absolutely love it. The main function we use daily is the radio. The volume is surprisingly loud considering it has a built in speaker. Another function we enjoy is you’re able to control both sides of the double door freezers and can turn one into a freezer or an extra fridge space, beer cooler, etc. We were stingy on the price but we enjoy it very much. The extra add ins are pretty satisfying and it’s dummy proof. I would recommended it especially if you’re always in the kitchen as we are.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 4 out of 5 stars

    Very Happy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided on this refrigerator with the family hub. Worth the price only wish the display was better quality

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    awesome fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung fridge has all the bells and whistle I have my ring door bell hook up with it. Any time someone rings my door bell the fridge family hub turns on and I can see and talk to who ever is at my door

    I would recommend this to a friend
  • Cons mentioned:
    Customer service, Ice maker

    Rated 1 out of 5 stars

    No ice and dooks not close well poor service greek

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product very bad It is not ice the doors sound every minute informing that they are open, everything is closed but it does not stop sending messages I call to the protection that they change very bad service Greek squate informs that they will send a replacement they do not inform that day they do not give options I have to call to ask for permission of mitrabajo for the replacement they arrive to exchange and they inform me that they cannot move it that they need more people inform that they would call me back and they never contacted me I called again they inform me again that they will send a replacement so far I am still waiting

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Alan,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a problem with the ice maker and the door. We will surely notate this feedback for better products and options in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      The ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      Refrigerator or freezer doors will not close:
      https://www.samsung.com/us/support/troubleshooting/TSG01001017/

      Samsung refrigerator error codes:
      https://www.samsung.com/us/support/troubleshooting/TSG01003409/

      Understand the noises coming from your refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF28N9780SG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144469793

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Awesome Samsung Refrigerator!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Space, Cooling & IT Features!! The only item that needs upgraded is the options in the food lists, to be able to move items freely to put in order on the list they way I want them listed.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty good looks better, one thing the ice machine could work alittle better

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Refrigerator, for a price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty neat to be able to watch videos, listen to music, or just look up recipes on your fridge. It has tons of other neat abilities, and overall its a pretty amazing thing. Just get ready to pay quite a bit for it.

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    High tech fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    French doors are an improvement over my previous side by side. The smart feature I use the most is music streaming and the food list that provides notification of when items are close to expiration.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time out of your busy day to highlight these excellent features. We are proud to have you as a satisfied member of the Samsung family! ^Lo Samsung

  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fridge. I have always wanted this and when I found it on sale I have to get it. The apps and the versatility of making different parts a fridge are awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator and great spacious inside. Absolutely love it. The smart hub is excellent and a great helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Much roomier than I thought. Many don’t like the ice dispenser but I don’t use a lot of ice so it works for my family. There is some whirring noise every now and then, but overall, good product. I did buy the extended warranty through Best Buy since other reviews has issues on the ice dispenser going out.

    I would recommend this to a friend
  • Pros mentioned:
    Flex zone

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the flex zone capability the French doors. Smart fridge awesome when you forget what you need and you are T the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love this refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The apps on the screen makes life so much easier. The whole family chooses a recipe for the week and adds the groceries to the shopping list.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This fridge is Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the option between a freezer or fridge on the bottom rite compartment and the tablet on the fridge is a blast! Speakers sound great too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great focal point in the kitchen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    high quality and tech worth the price. had a lg craft ice fridge for the same price but that lg was a gimmick so i returned it. the Samsung fridge is worlds ahead of lg for the price range. the only draw back is small ice capacity for a large family 7ppl.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there OptimalTech, I am so glad you are loving your Samsung Refrigerator. I appreciate your feedback and look forward to telling our design team about it. Thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Awesome refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It so many great features and an awesome tablet on it. Love listening to music while cook dinner. Oh and the speaker is actually really loud for a refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the screen was a gimmick I only got it because I got a deal on a floor stock item. I never would have chosen it but the screen is awesome. Putting up photos - leaving notes on the screen for people at home (from anywhere on your phone) - seeing what’s inside the fridge remotely when you are at the supermarket - the Bluetooth speaker is good quality for tunes while I’m cooking - seeing who is at my front door through the ring doorbell app. I could go on and on but I’ll never get a fridge without a screen and internet connectivity again.

    I would recommend this to a friend
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