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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 396 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are satisfied with the smart features, spacious interior, flex zone, tablet, camera, design, shopping list, and fingerprint-resistant surfaces of the 28 cu. ft. 4-Door Flex French Door Smart Refrigerator with Family Hub. However, some customers have expressed concerns about the ice maker's slow production and unreliability, as well as the refrigerator's high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 396 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best fridge ever. We create shopping lists on the display when we run out of things, and it’s emails to my wife when she’s at the store..

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    I love my new Samsung family hub refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung family hub refrigerator it is spacious and I love all of the technological features it offers my family!

    I would recommend this to a friend
  • Pros mentioned:
    Flex zone

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is incredible. Having a flex zone on one of the doors is brilliant. Having recipes on the screen has been so useful.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the space this fridge brings. It made our previous GE fridge look very small. The smart hub is cool. My wife and kids love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the frig for a few weeks and have played with some of the features but there is still so much more. The biggest things that I love so far are that it displays the time/weather on the frig. If it is raining outside it shows it really cool. I also like that different people can create an account to sync with the frig. It makes ice fast so it never seems to run out with the entire family using. I love that it tells you that it has been left open. I like how you can view what is inside the frig but it is only limited to the top.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I'm so happy to hear that the features of this fridge are perfect for your family. Thank you for choosing Samsung. ^Lo Samsung

  • Rated 5 out of 5 stars

    Great looking and Tech!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the fridge has a good capacity, the technology is tpp of t line and the looks of it is amazing, easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is almost everything you could ask for. It has a tv built in. It has pandora built in. It controls my tv. It controls my ovens. It has a flex area if I need more space for thanksgiving. The only thing I wish it has is a built in pitcher for water. It tells you when everything is done cooking. It finds recipes for the contents of your refrigerator. It walks you through making the meals. Unfortunately some of the recipes are terrible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung does it again! This is a great refrigerator, especially for those who love technology. Does everything that a normal fridge does with the added bonus. Our family loves the tablet-like interface and the AKG speaker certainly does not disappoint. My kids and I use the whiteboard a lot to message one another when I'm out of town - really cool! Other features, like the ability to remotely see inside your unit with the built-in cameras. Money well spent for our family!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      This is wonderful to hear, j3jonas. We're excited to hear that the features of this refrigerator are a great fit for all your family members. ^Lo Samsung

  • Rated 4 out of 5 stars

    From the villages Florida

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the refrigerator and the capability to use one side as a freezer or refrigerator. The instructions on how to operate the window display is not easy. For being fingerprint resistant it does show a lot of fingerprints.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Perpetual error code. Not good!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had error 41 code on fridge since about 30 days after purchase. Have been "riding" Best Buy and Samsung since abut this and my dishwasher failure. They talk about their great support (Both Samsung and Best Buy) but when it comes down to actual execution, not so good. If I didn't continously follow up with them, I'd never hear from them again. I feel pretty sure about that. Getting someone to take ownership my situation and see it through to completion has been non-existent. I have to do just about everything or nothing happens. $15,000 spent in June, 2019 (keeping in mind this has been going on since like September/October 2019)... I just expected more from both companies. I put all new Samsung appliances in my kitchen and laundry room and mostly regret that decision now. My dishwasher (the top model from Samsung) is also in failure state and, like the fridge, has been now months now. Can't use dishwasher without putting drainhose into 3-5 gallon water bottle and emptying it after each cycle. If not, dishwasher no worky and wife no likey. We bought, pretty much, all top of the Samsung line fridge, dishwasher, range/oven, microwave, front load washer and dryer and Best Buy and/or whoever they subcontract with handled all delivery, installation and haul away of old appliances as needed. Other than the 2 devices I mentioned a few moments ago, everything else works as expected. It seems to me that Samsung would be a bit more concerned about their reputaion being somewhat new to the game in the U.S.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi cburd1! For the error code on the refrigerator, I recommend using this link (https://bit.ly/2P8j0wv) to help troubleshoot. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Love the screen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact I can use one of the bottom doors as freezer or refrigerator. And can see what is in the frig at the store.

    I would recommend this to a friend
  • Pros mentioned:
    Music player

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite product in my new kitchen! love being able to listen to my music while I'm cooking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is awesome. Everything that I expected it to be. Goes great with my other Samsung kitchen appliances

    I would recommend this to a friend
  • Pros mentioned:
    Music player

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my refrigerator I get listen to music while I cook, remind me of the door is left open, Quiet running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A masterpiece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing refrigerator. Love everything about this. And the way it compliments my kitchen is beautiful.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is proud to be a beautiful addition to your home, Heish. Thank you for the kind words and 5 Stars! ^Lo Samsung

  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Awesome, smart product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how technologically smart this fridge is! It's hard to believe that it's a fridge/kitchen appliance & not a robot.

    I would recommend this to a friend
  • Pros mentioned:
    Music player

    Rated 5 out of 5 stars

    excellant product. speakers are louder than I thou

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent size. many of the touch screen features are easy to use. convenient to have weather and play music.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is pleased to hear that you are enjoying your new Family Hub. A peace of mind knowing that your refrigerator is helping to keep up with the technology is priceless for the on-the-go lifestyle we all have nowadays. Welcome to the Samsung family experience! ^Shifa Samsung

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Love the size of this refrigerator,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has so much room for all types and sizes of containers. The family hub center is great!!

    I would recommend this to a friend
  • Pros mentioned:
    Music player

    Rated 5 out of 5 stars

    Nice 4 door

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best 4 door bridge and value for money if you like to play some music as well while cooking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Purchasing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from what other users said about Samsung. This Refrigerator has been the most exciting thing I have put into my kitchen. I can cook and listen to music and look up recipes all at the same time. I have had this for about a year and have not had any issues only great things to say about this awesome fridge.

    I would recommend this to a friend
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