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Customer Ratings & Reviews

Your price for this item is $1,499.99

Customer reviews

Rating 4.2 out of 5 stars with 296 reviews

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Rating by feature

  • Quality

    Rating 4.0 out of 5 stars

  • Value

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers love the Flex Duo 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range's double oven and its ease of use. Many also appreciate the range's quality and attractive appearance. However, some customers have expressed concerns about the oven door and warranty issues. The reported problems seem to be related to the oven door's functionality and the timing of malfunctions relative to the warranty period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 296 reviews
  • Rated 4 out of 5 stars

    Great buy for the cost

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT product, only two mentions: You can not use the broiler, on high, on the very top insert option as it will likely start a fire if left in longer then a couple of minutes. Also the top of the surface is hard to keep and get completely clean but this is no different than any other ceramic stove top surface.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only used the stove for a month or so, but it has performed flawlessly and our expectations have been met or exceeded. The dual stove feature is a really cool idea. It's like having 2 ovens in 1 stove. The great thing about this Samsung that is different from the rest of the dual oven stoves is that the separator panel can be removed to use a single BIGGER stove. So far, are pleased with our purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really like the center burner as old range didn't

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upper oven takes a little getting used to since it heats from the top. Crust on first pizza we cooked in it was a little doughy. Cooking at a lower temperature for a longer time seems to help.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Biggest regret ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst purchase I’ve ever made, and I LOVE Samsung! 13 months after purchase I did my first self clean. The bottom paint in the oven cracked and broke, so I called to see about the warranty. Well, I was 28 days past warranty, so that was a no-go. Upon pushing the range back to the wall after having to pull it out to find the serial number, THE ENTIRE TOP DOOR FELL OFF! Then, upon inspecting the door issue, I realized that the self clean somehow melted the knobs. So, 28 days after warranty expired, I now have cracked paint, a door that fell off, and melted knobs. Come on Samsung....I expected WAY better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are needing assistance with your Samsung Range and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142953901. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Like it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, quick heating in both ovens. The half oven is great for narrow kitchens like mine. The burners are appropriately strong.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just getting used to this new appliance, but so far I like it. Love using the upper oven for most baking and roasting.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good modern stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stove is easy to light, looks modern with double leveled oven.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    double ovens are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stove top burners heat up quickly. We have been baking using the double ovens. It is really a pleasure to have and use this feature, Cooking time is cut in half.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Flex Duo Gas Range Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Samsung Flex Duo Gas Range Model: NX58M6850SG in July of 2017. The oven is separated into two sections, the top section never cooked properly. We got an oven thermometer - it turns out the top section is 25 degrees lower than the temperature we set it at. It turns out the bottom is actually 100 degrees lower than the set temperature when the timer goes off to indicate it's preheated. Around 15 minutes after the timer goes off, it's about 20 degrees lower than the temperature it's set at. We purchased 4 Samsung kitchen appliances in July - so far the microwave is the only Samsung appliance we haven't had issue with yet. The icemaker in the Samsung Showcase Refrigerator Model: DW80K7050UG broke within a week. The Samsung Stormwash dishwasher Model DW80K7050UG started falling apart in under 3 months and Samsung refuses to fix it under warranty saying it's physical damage. We are very frustrated with our Samsung Kitchen Appliances, the Samsung Repair process, and Samsung's sorry excuse for customer service. The a representative from Samsung's Office of the President actually told me that customer service is not always giving the customer what they want. Apparently it's too much to ask that your brand new Samsung appliances work properly. Think twice before spending your hard earned money on any Samsung product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Great Oven

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent oven so far. Love the flexibility of the double oven. Worked perfectly for a huge holiday dinner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Tech!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my gosh this was such as lovely gift from my wife! I have been using the same stove for about ten years and it was really giving me fits! We got this installed and we could not be happier. The intense gas burners really get the water boiling so quickly and the pre-heating of the oven is fantastic! So far the tech is solid, the product is sturdy and goes great with other Samsung appliances in our home. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    I love this stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice stove/oven. It works really well. We've had it a couple of months and haven't had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooks wonderfully and is easy to use! Love it! Highly recommended! I love being able to cook 2 things at the same time!

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Ms. Maria

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range, 5th burner is a godsend. Oven is temperature accurate. It's pleasure to use

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Great Stove

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always wanted this stove and bought it when we moved into our new house. Love the double oven.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 3 out of 5 stars

    Works... but wouldn't buy it again.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had to purchase another oven it wouldn't be this one. While Best Buy customer service is incredible (the original oven arrived damaged and they quickly replaced it), the oven itself has many faults. - Heat tends to escape from the top of the oven where the stove top area is. - When opening the bottom oven you are also having to open the top oven resulting in heat escaping. - It takes much longer for the top oven to pre-heat than the bottom (likely due to the escaping heat mentioned above). - The top oven does not cook evenly. I have tried adjusting the rack several different ways and it just doesn't heat evenly so I have to set a timer for about half way through to turn whatever I'm cooking around for more even heating. The pro- if you have a large turkey you can take the middle piece out and it becomes one large oven. So far the stovetop is working fairly well and has only had the flame randomly go out once.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there jennifear, I realize that you re having some concerns with your new Samsung Range and know it can be worrisome with a new unit. The only time you will use the divider is if you are using both the top oven and the lower oven. I have more helpful information on how to use Flex Duo on your unit. See link below:
      https://www.samsung.com/us/support/answer/ANS00060968/
      We are here for additional help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144145258. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Takes some getting used to after electric cooking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give this review that title for those who are switching from electric to gas. I grew up cooking on gas and ended up stuck with electricity for several years. Switched this house to gas cooking immediately. Took a little time to get used to it again, but now I love it! This oven is AWESOME! Loving the divider for the double oven feature.. My son is learning how much better cooking with gas can be and why the best chefs cook with gas only. I highly recommend this stove/oven for anyone who loves cooking with gas!

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Great oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great oven, and we are very pleased. We love that the oven is split or can be used as a single oven.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance love to do ovensVery happy with my new oven range

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Love this stove!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love my range! The double oven is amazing and the option to make it a single is fantastic!

    I would recommend this to a friend
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