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Customer Ratings & Reviews

Your price for this item is $1,398.99

Customer reviews

Rating 4.2 out of 5 stars with 296 reviews

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Rating by feature

  • Quality

    Rating 4.0 out of 5 stars

  • Value

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers love the Flex Duo 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range's double oven and its ease of use. Many also appreciate the range's quality and attractive appearance. However, some customers have expressed concerns about the oven door and warranty issues. The reported problems seem to be related to the oven door's functionality and the timing of malfunctions relative to the warranty period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 296 reviews
  • Rated 4 out of 5 stars

    Not a bad buy but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this oven just over 2 years now and am pleased with it considering the reasonable price but it’s not perfect. It looks very nice and the bottom oven and burners work as expected - the convection option is nice. The disappointing part is that the top oven is really only useful of you want something roasted or very brown, the flame is too close to the food to bake most things. The display has started to malfunction as one line of the time display stopped working and part of the oven selection display stays on constantly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and extremely easy to use Very high quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Double oven somewhat problematic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the stove top. Had issues with temp in double oven, top and bottom and with the aid of the service man, concluded my needs are best suited with one single oven. That is why I wouldn’t recommend the double oven feature. Otherwise, very happy with the range. Haven’t test the single oven out yet, as it was only recalibrated today, but tomorrow… I look forward to it fulfilling all my needs. Salesman, Tony C. was great and Samsung serviceman, David, stellar.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Kamb. Thank you for taking the time to share your Samsung experience! ^Ty Samsung

  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Excellent range with all the added gizmos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this range, we wanted one with the extra burner rather than a hotplate and this is perfect for that, especially with the holiday season upon us and lots of cooking to do. Also the fact that the oven can be 2 separate or 1 big oven is great!!! Also looks really nice

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 4 out of 5 stars

    Great for multiple cooking dishes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cook 2 major dishes at different temperatures. Seperate controls and timers. Also 5 burners option with center burner for large pots.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 4 out of 5 stars

    Great product but poor installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product but NOT HAPPY with the delivery. Mr. SOS was scheduled to deliver between 8 and 11, confirmed by text message from SOS stating that any further communications about the time should be ignored. Best Buy subsequently updated time to b/w 11 and 1 PM which we ignored per the text. SOS finally arrived around 1:10 PM after I had canceled an appointment in order to stay at home. The installers were polite and friendly BUT did not level the range, did not install the anti-tripping device, left installation instruction papers behind the stove along with unused leak test solution and a spent tube of pipe thread sealant, left oven on without explanation as to why and gave no orientation instructions for using the appliance. When asked as on departure, the installer said crackers could be stored in drawer beneath oven but we discovered that the Samsung booklet says no. He also explained why he left the oven on. He then had the audacity to ask for a good rating when we received the question survey.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy with the Samsung-Flex Duo stove.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to pandemic it was purchased on line. The stove has exceeded our expectations and is really easy to keep clean. The delivery was on time and done efficently. Loved how they did it.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this stove and it worth it money It cooked so fast and doesn’t make any mess It has an over which is working very good We used it to bake very often I will advise everyone to get it It’s worth it’s money

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Great Range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This double oven works great. The burners on top provide the proper heat. Boils water quickly on the power burner. Having a smaller oven is perfect for everyday meals. Heats up quickly. Takes a little getting used to the convection part. Cooks a little faster than a standard gass range.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 4 out of 5 stars

    Great range

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and does the intended job. The 2 sections are excellent so different jobs

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 4 out of 5 stars

    double oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far i really enjoy the double oven it gets to temp very quickly

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello klipphahn! Thanks for your review and being a Samsung customer! ^Ty Samsung

  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    great gas range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the gas range. love the double oven. Can bake in both at same time using different temp

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Samsung stove

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this stove when we were remodeling our home what a great choice awesome stove and oven !!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    okay product when it isn't broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the range isn't broken, it works fine. It cooks a hotter than some other gas stoves and the range is good - we like the double oven and use it often. My issues is that the range purchased has had two issues - the hot contact igniter on the top oven needed to be replaced and the door would not open properly in the single door mode (always like it was locked). we had several interactions with Samsung electronics to fix - the first time was fine, but the second time was horrible and took over a month, and I still ended up fixing myself (after they replaced the door). I would be wary if you aren't handy - don't count on the support.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time users of convection cooking, learning as we go. Two oven option is great, especially when doing a small meal. The control on the stovetop is spectacular, absolutely spectacular. Customer service at store level was first rate. Thanks Chris. Only negative is weak user manual.

    I would recommend this to a friend
  • Pros mentioned:
    Looks

    Rated 5 out of 5 stars

    Great Range!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Range. Looks great too. I only have had it for two weeks or so but so far so good. Would definitely recommend it to anyone looking for a hood looking range and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Samsung gas stove

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this stove, besides liking gas over Electric, it is pretty and although having trouble figuring out how to use the 2 ovens, but getting better at it.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    What we wanted - and more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This range is just what we wanted, the convenience of gas. The double door/ double oven have been a bonus, especially when cooking for just 2

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Christmas present

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my dream oven! It boils water a lot faster then my old stove. Took a bit to get use to the top part but we got the hang got it fast. Surprisingly easy to clean!

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Love This Oven!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This oven has been great! We haven't cooked anything too large (turkey, ham, etc), but it's been nice to be able to bake two different items at once.

    I would recommend this to a friend
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