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Samsung - Flex Duo™ 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 854 reviews

94%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 854 Reviews
  • Rating: 2 out of 5 stars

    Looks aren't everything...

    Posted
    TheBestestBuyer
    • My Best Buy® Elite Plus MemberElite Plus Member

    We've owned this model range for 1 month. As a result of normal use, there is irreversible damage to the glass top. Online consumer reviews will warn you about this. We called Samsung and they describe it as cosmetic damage, which is not covered by warranty. We are still within the exchange period, so I think we are just going to get a different one. That's not as simple as it sounds because we replaced all of our appliances with Samsung products. It looks like we are going to have exchange everything as a result because we don't want mismatching appliances. So that means, best case scenario, we find comparable products at comparable prices from a different manufacturer and over the course of the next 2-3 weeks we go through the process of installing a dishwasher, microwave, range, and refrigerator all over again. Joy. The warming compartment drawer is slightly crooked and gets stuck in the out position. I called Samsung to get new parts and offered to fix it myself, since it just looked like the sliding rails were damaged during install from Best Buy. They sent the wrong parts, but I was able to correct the "getting stuck" problem, though the misalignment remains. To be fair, the product isn't all bad. The dual oven works great and heats up quickly. The design is great and clean. So much so if fact, that's it's hard to see the damage to the glass top in the pictures I provided. If you look close you will see bubbling, flecking, and smudging. If I had to put a number on it, we've used the large burner that has the damage 15 times or less. So, the product looks great and meets our needs in terms of features and performance. The quality is poor that it dwarfs the positive features. It was a nice fling Samsung, but it's time to look for a long term relationship.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Concept Poor Quality - Run the other way

    Posted
    IndyJeepMan

    We have had this product for 24 months and I am shopping this week to replace it. This product design with the double door with safety lock with storage below is great, especially in a home with small children. However, the quality of this product is terrible. In month 8 the "Black Stainless" started to flake off around the handle. Contacted Samsung and was told this was "cosmetic" and not a "problem" other than it looks terrible. If you search the net you'll find tons of claims of this same problem across all their black stainless appliances. In month 13 the top convection motor starting making a grinding noise - I contacted Samsung and as expected I was out of warranty. I attempted to order the part but had to wait 60 days due to backlog (they obviously fail often with that type of backlog for a replacement part). In month 16, my lower convection motor went out. Again, another call and replacement part ordered. This past week the "Hot Surface" light started to stay on. After some quick research I determined that it was the element switch under the glass. This model requires me to replace the entire element as the switch can not be detached. Worst thing I did was NOT buy the Best Buy warranty on this appliance. I normally do, but didn't and I kick myself for it. Stick to Samsung TV's - that's what they are good for, run from any other appliance with a Samsung Name on it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT PURCHASE - RUN THE OTHER WAY

    Posted
    DisappointedinMiami
    • My Best Buy® Elite Plus MemberElite Plus Member

    Samsung needs to stick to electronics. Wish I had read customer reviews from https://www.consumeraffairs.com/homeowners/samsung-stove-oven-range.html before purchasing. They list 167 complaints on their ranges alone and rate them one star overall. On October 15, 2015, we replaced a perfectly good stove top that we had for over 10 years because the oven was broken. We were quite excited to have a working oven, but were quickly disappointed as it was not heating properly. Additionally, the keys on the display were hard to push, the fast boiler feature does not work, and the stove top is starting to show signs of cracking from heat (something many consumers are complaining about). A technician had to replace the display, the main board and two probes on a six month old stove . He needs to come back to fix the fast boil and submitted pictures of the cracks to Samsung Product Review to approve. Samsung claims it's esthetic and won't approve the replacement. If you look on consumer affairs site, you will see that it eventually cracks completely when you least expected. Our range is less than six months old and already has caused more issues than any of our other appliances that are over 10 years old. I suggest Best Buy take them off the floor. I forecast that Samsung is a range away from a class action law suit.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyers Beware

    Posted
    Dave

    Buyers beware -- The Samsung NE59J7850WS Electric Flex Duo Range with dual doors looks nice and has neat features but may not work as designed. We purchased such a unit and being retired did not use the lower or full oven until after the warrantee had expired. When the range was installed we turned on and checked all the features it never occurred to us that the lower and full oven would heat as in did, reach the set temperature then drop the setting while the display showed the original temperature setting. As one might imagine the difference did not show up until we had guests and a large dinner in the cooking process. While Samsung has a fairly good customer support they will not stand behind their product beyond the warrantee period even when it was clearly a manufacturing defect. They will not even send out a service technician if you live in a rural area. Checking more reviews of this range we have found that the oven heating is clearly a problem yet Samsung does nothing. If you are going to purchase this product make certain you test the upper, lower, and full oven in each mode (baking and convection) by using a stand alone oven thermostat and make certain the ovens hold the set temperature regardless of what the range display shows.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Early Review.

    Posted
    Birdieboiler
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Product seems very good so far. Rapid boil burner is slower than the burner beside it. I give the 2 stars due to the delivery experienced. I received an email with my time frame of 8am - noon. At 10:30 am was contacting and informed they were just then loading the truck. At 11:30 am received a call stating they would be there around 1:30 pm that they had just completed deliveries to their noon-4:30 pm customers. This upset me as I had a doctor's appointment scheduled. Had to cancel the appointment even though I left enough time for them to deliver and install given the time frame I was told of 8am - noon. Contacted the number for the delivery and asked for a credit for the installation charges on the two items I was charged installation. Was then informed they could not give that back the store would need to since it was purchased in store. They offered $25.00 gift card as appeasement. I accepted the $25.00 gift card after being told the store would need to credit the installation. Go to the store and am told the charges would need to be credited by the person I had original spoke with that gave me the $25.00 gift card. Had I have known I would not have accepted a mere $25.00 gift card on an over $3000.00 order. The associate at the store then sent an email regarding the fees to the original department who gave me the $25.00 gift card. That person when I asked for the installation fees to be credited said you accepted the $25.00 gift card. I would not have if I had known they were the ones who should have credited the installation. I asked to speak with this persons manager or supervisor and was told there was none and they were it. I highly doubt that. I will certainly think twice before I make another purchase at Best Buy that needs to be delivered. I would recommend product but not delivery from Best Buy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great range, but requires some accomodation

    Posted
    PeggyJo52
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have been using / getting used to my new range for about a month. Love the styling, the ease of use, and the feeling of quality -- appears to be very well constructed. I am still getting used to the convection oven feature. Oven(s) do a good job with "regular" baking / roasting, but when baking cookies, cakes, etc., results have been inconsistent. Bought an oven thermometer to help ensure adequate temp when baking, revealing that oven temp is generally under the temperature indicated on the control panel by about 25 degrees. Also, control panel temp is optimistic re: pre-heating, indicating that desired temp. has been reached, when in fact, the oven thermometer reveals a temp. well below the set temp. For example, set oven for 400 degrees, but temp inside the oven when the beeper sounds, is actually 250 degrees! The oven will ultimately come close to the desired temp -- 375 in this case -- within 5 mins. If I baked more often, this would be of greater concern, but since that is not the case, I am adjusting my recipes to accommodate these differences. For most of my day-to-day needs, the oven is fine. I am enjoying the dual-oven feature, and find that being able to use the smaller, easier to access top oven for 90% of my cooking needs is wonderful -- which is why I chose this model in the first place!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Product and Horibble Customer Service

    Posted
    Unhappy
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a cake business and I have been trying to bake cakes in the Samsung Freestanding Flex Duo Electric Range with Dual Door. I have had it looked at, I have had it calibrated, I had to throw 8 cakes in 1 week. The single oven is great however the double oven is not. The top oven comes in 40 degrees too low and the bottom comes in 30 degrees to high. This is just with a few different degree scenarios with 350 and 425 degrees. I cannot use both ovens at the same time. I bought this oven for the double ovens specifically. I have talked to customer support and said that this is just the way it is made and the insert is not able to keep the temperatures different. This is unacceptable. This is not a double oven and consumers should know that they can not use the double ovens. Even the technicians say that it cannot be fixed and it is the product. Samsung will not give me money back and told me to deal with it. This is unacceptable and I am losing income daily due to this situation. Very unhappy customer. We used to love Samsung, every appliance and electronic in our household are Samsung.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    If looks can kill this is the stove

    Posted
    More
    • My Best Buy® MemberMember

    I bought this double range from Best Buy with extra warranty. I also had them install it. I had a gas stove before with no problem.I wanted a double oven, so I use it 3 times to bake, with the top a little dry . I only had it for 5 weeks, installed in Jan. of this year. I used it Sunday night the top oven for tacos and as soon I turned it on , there were big flames in the oven. I quickly shut off the oven, open windows and my hubby came running over telling me to put a cookie sheet over the pan. I called best buy they gave me another number to call, going around circles and best buy was supposed to call me back. As of today no return call from best Buy in Salem NH. I spoke with Samsung and they are coming Thursday to look at the damage and just praying they will give another. In the mean time < I can't use the range afraid too, so we have to eat out. I am not happy for the customer service with Best Buy. I will see what tomorrow brings. In the mean time do not buy it anywhere, The installer of best Buy put in a new valve so wondering if he didn't close it and left it open for to much gas.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    OK

    Posted
    Tech1967
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have only owned this for one month now. Unless you are able to understand how an oven works, I cannot give it a good review because of the manufacturing defect that is built into the unit. We purchased this because of the split top unit. Here is the issue, the preheat function does not perform as it should in a normal oven, when the preheat setting beeps, the temperature in the oven should be at the temperature you inputted. Not for this oven, it will beep within the first 1.5 minutes but the oven temp is barely warm. You need to wait for another 10 to 15 more minutes for the actual temp in the oven to be at the desired temp. Other than an inaccurate temp reading the oven works good. This is a manufacturing defect because they put the temp probe right in the middle of the top heating elements. This means it picks up the radiant heat immediately when the heating coils power up. The only other item I would ask is for the ability to turn off the fan unit on the top oven if you what to. The fan is automatically on whenever you have it on bake or roast. The oven works OK other than that. If they would just move the temperature probe to another location I think it would work better. We will live with this because we got this as a package deal and the refrigerator we got works great.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    An amazing innovation in cooking

    Posted
    MichaelB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We purchased this range after evaluating other units from G.E., Maytag, and LG. This Samsung range replaced a Maytag Gemini that we had for over 12 years. We really liked the double oven since most of the time we cooked for just 2 or 3 people. But for the holidays, having 2 separate ovens made the time required for preparations significantly less. These factors and the desire to retain those benefits led us back to a Maytag and this Samsung. However, the Samsung provided two features we had not enjoyed previously and led us to its selection as our replacement range and oven. Those two features are 1) the ability to create one large oven by being able to remove and store the panel that separates the two oven halves and 2) the inclusion of convection baking for both ovens. An additional benefit we had not been aware of and were pleasantly surprised by is that the glass on the front of the oven never rose above room temperature! We did not expect that when we purchased this range! The mixture of manual and digital controls was done in a very clear and logical manner. It is easy to operate. The unit automatically converts between standard and convection temperatures if you use the same cooking time specified in a recipe. All in all, we are extremely happy with our purchase and highly recommend it to others.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Beware!

    Posted
    kitty

    This glass cook top is a true disappointment. It fractured and left 3 pitted holes in the middle of the large burner, just boiling some water. The reason this happened is truly a mystery. Samsung will not honer the 5-year cook top warranty; it's not worth the paper it's written on. They only say it's owner error or "cosmetic" - in this case, not covered because it's "physical damage." Of course it's physical damage!! I thought you were supposed to be able to cook on a cook top! Maybe not with Samsung! Something is wrong with the quality of the glass on this thing, I suppose, but Samsung does not stand by their products at all. This piece of inferior garbage replaced a perfectly fine Kitchen Aid glass cook top, because of a kitchen remodel. I had the Kitchen Aid for 10 years with no problem at all, certainly not with the glass melting and pitting! But this Samsung was damaged due to some type of malfunction after only 14 months of very light and careful use. Never again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent, easy and flexible

    Posted
    dogpal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We were lucky when we were looking at BB at a Samsung convection oven (single) that was to be on sale. My husband found an "open box" double oven ( Samsung) in the back, that was almost 1/2 off the regular price and just a bit more than the sale oven we came for. After a few mishaps with delivery and set up that were very annoying, we finally got the oven all squared away in our kitchen. It is WONDERFUL. The surface is great...quick heating, and the long option put a griddle on (that I thought I'd not use) actually has been great with a surface griddle pan I purchased from sam's and makes our burgers and hot dogs really nicely. The oven if fabulous. I love to bake, and not only does the convection make the perfect browning it promised (don't be afraid of "convection", my first time with one,,,and really no major probs converting any recipe) and having the double option is so great. I thought at first, I'd not need to use it till thanksgiving, with that big meal prep, but I;ve used it regularly, it's great....can cook 2 items at different temps at same time. The slide in divider is really easy to put in and out (stores in bottom warming drawer). So YES, I am really happy we found a great deal on this oven...I love it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LOVE this Range!

    Posted
    TheFreeman2005
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This range is pricey yes, but totally worth it! I thought to myself, has range/stove technology really changed in the last 20 years? I can tell you for sure it has! We bought this Samsung to replace the 20 something year old model that came with our house. After using it for 5 years, it was time for it to go. The new Samsung blows the old GE out of the water. The dual oven feature is 100% worth the price tag. It heats up in less than 10 minutes (the small upper section). Actually closer to 5 minutes if you're at 350. The food cooks so evenly! The other wonderful thing is that it holds heat! Our old oven would leak heat into the kitchen, substantially raising the temperature. The Samsung holds in the heat. I can only imagine how this will reflect on my power bill. My wife couldn't be happier. The multiple zones on the glass top is a nice feature to have. The tipple burner can accommodate pans in various sizes and there is even a griddle side. My one complaint is the glass top. It is pretty difficult to keep clean. But thats the only complaint so far.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Performance

    Posted
    Denise
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really wanted this range to work for me, because I loved the flexibility of two small or one large oven. I had read reviews of issues with the preheat buzzer going off before the temp was reached, and the oven not even reaching temperature, but there was an updated model so I went for it. I made sure to use all the functions as soon as I got it. *The preheat buzzer always goes off about 100 deg early *The top and bottom ovens will continue to increase temperature, but the top oven would be at least 50 deg below what I set it, and the bottom oven would be much closer but still off. *The top oven will reach a steady temp, and occasionally drop after that *When used as one large oven, the temperature was good *Best Buy sent a new range, same problems *Best Buy sent a technician who replaced three components, still is not working At his point I am going for a different range

    I would recommend this to a friend

    • Brand response

      Samsung

      Hi Denise! Don't give up just yet! I have some great information for you. When you use the upper and lower ovens at the same time, each oven has a minimum and maximum amount of power available and consequently a minimum and maximum temperature setting. You can find this and additional information on pg. 29 of your user manual. Thanks for being a part of the Samsung family! ^Mae Samsung

  • Rating: 5 out of 5 stars

    Love this stove

    Posted
    AnnH
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this stove because our 25 year old electric coil range was becoming dangerous. At first we were nervous about the glass cooktop getting damaged or broken, but it has held up for a year and looks almost new. My husband is obsessive about cleaning it daily, so it always looks good. Early on, he accidentally melted a microfiber cloth on the top while cleaning, and this required much scraping to remove, but did not leave a trace. So, be sure the top has cooled before you start cleaning! We were happy to find that we could still use most of our old cookware, including cast iron pans, with care. The control knobs for the range and the touch pads for the ovens take a bit of getting used to, but we love being able to use two ovens. With just two of us, we usually just use the top one. My two minor criticisms are 1) the unit sticks out about an inch and a half more than our old stove, so not lined up with the cabinets, and 2) the touch pads for the oven require more pressure than I would like. However, overall we are very pleased with this product.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Problems, problems!

    Posted
    Familyof4

    After 6 months, the upper over door latch was sticking and wouldn't open when upper over heated up. Fast Boil was never faster than regular burner boiled. Geek Squad service tried replacing the upper door, but all replacements arrived broken. Finally I was approved for replacement. 9 months later, the oven door latch sticks when opening/closing both doors. Upper door doesn't open at all. After real world use for 9 months, the concept of this stove is stellar. For regular family cooking/baking, it would is great. Cooking Christmas dinner was flawless. Heating rolls in warming drawer, filet mignon in lower oven, side dishes in upper oven. Pasta and sauce on stove top. Only having 1 large burner was an adjustment, but not impossible. If Samsung could get this stove straight, it'd be awesome....but alas, I wouldn't buy another one, nor will I replace it with the same model without buying another Service Plan.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    disappointed after a year

    Posted
    unhappycook

    If you are thinking of buying this sleek model that has a lot of cool features, don't! We paid $1800 for this when it first came out and after 13 months of normal use, the convection fan motor stopped working properly. Of course it stopped working just past the ONE year parts warranty, so we now have to pay for a repair which puts our total investment well over $2000. I can't imagine how this oven will even last another 5 years! When it does work, it doesn't even perform that well. It's very noisy, cooks unevenly, doesn't brown casseroles and meats well to give that good "oven-roasted" flavor, and the glass cooktop gets so hot you can barely touch it when something has been cooking in the oven for a while. I wish I had read reviews more carefully before purchasing. We could have bought THREE basic ovens for the price of this one piece of junk!! Samsung, we used to love your products. What is going on lately? :(

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best stove for big and small meals

    Posted
    ParttimeDAD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This stove is great for making anything. The dual oven feature is great, you can make 2 separate items at 2 different temperatures at the same time. for example last night I had some friends over and I had the main dish ( pork tenderloins) roasting in the lower oven and red potatoes in the upper oven. The cook top is also so versatile to use with the 1 multi sizes burner (small,med,large) and the grittle option on the other side as well as the warming burner for sauces and the warming drawer, but I don't know if I'll ever utilize the drawer though. there are 2 timers on the console, the digital readout makes it very easy to use, I use them both between timing stuff in the ovens or just to time stuff on the stove top.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exceeded my expectations!

    Posted
    Jean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This purchase was made after my 'countertop convection oven/toaster and microwave' died within a couple of days. I saw this stove and went to Best Buy and looked at this and other appliances. I decided on this primarily because of the 2 ovens and even has a drawer to store items. I absolutely love it. It is better than I could have imagined. I also love the burners on the top of stove. There is one burner that you can use for 3 sizes of pots, there are two burners on the left that you can use individually or together for an elongated cooking utensil. And it has a "keep warm" area on stove top. I am loving the appliance even more than I thought I would. Got it at Christmas so I said "Santa was good to me this year." Also purchased a microwave that will toast or roast. I am a happy cook.

    I would recommend this to a friend

    • Brand response

      Samsung

      It's always good to have a happy cook in the kitchen, Jean! We are super happy that you found appliances that you love. We appreciate your loyalty to Samsung. ^SuSu Samsung

  • Rating: 2 out of 5 stars

    Doesn't live up to the hype

    Posted
    mom96n99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Stove top works as expected. Im a little disappointed that for the price, the center burner is just circular rather than oblong. The ovens are a huge disappointment. Top one is convection only. It can not be used as a traditional oven which makes it difficult when you bake cookies often that only require 5 min baking times. Also, the bottom oven doesn't have enough space in my opinion. Its very diffucult to fit traditional baking dishes. My biggest complaint is the top oven does not bake evenly. The left side of the oven bakes much hotter than the right This is oven replaced a new electric version of the same model. In that stove my cookies were done on the bottom but underdone on the top. The glass top had a scratch in it. Every time I used the top oven, steam came out between the glass top and the metal edge. So far, I've been extremely disappointed with Samsung ranges.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Hi there! I can understand how you might feel, let me help you here. Please make sure that the "Bake" button on the left side on your panel is not selected or illuminated when you use the oven for your cookies. To get a better result in baking cookies, please refer to pages 30-31 of your user's manual: https://bit.ly/2LXCKQv. Also, I'd like you to follow the steps on this link: https://bit.ly/2iLLKJH to improve the performance of your oven.
      ^Rafael Samsung