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Customer Ratings & Reviews

Samsung - FlexWash; 5.5 Cu. Ft Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 174 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
leakage
  • Rating: 1 out of 5 stars

    Worst washer ever. Do not waste your money.

    Posted
    shopalot
    • My Best Buy® Elite Member

    I have this set for a year now and experience way to many problems with the washer, first in less than a month they have to come and replace the lock on the door, after a year and 2 days it stop working something about a leak error LC1 they came and replace a sensor and today exactly one month after the second time my washer is full of wet clothes and not working again same problem. Such a waste of money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    If only I could rate this machine negative stars

    Posted
    wilsoma5
    • My Best Buy® Member

    We have had this machine since November 2017. We have had Samsung out (during the factory warranty) three times. For the following reasons: - programming of the top washer is wrong from the factory causing the unit to spin too fast. Causing leaks throughout the washer. - torn hose in the inside of the washer causing leaks from the washer - top unit not functioning so a board needed to be replaced All of this was still occurring and going wrong while we are cleaning the filters and draining the machine manually per the Samsung tech representative recommendations on a regular basis. We have had other good washers in the past. Maytag and Electrolux. None of them over 15 years of use have needed this much attention. If there is a blessing in this it's that our units are on the ground floor of our home which has a crawlspace underneath and not a basement or another finished floor. When the machine regularly leaks, water can go down our drain and not damage a lower floor. DO NOT BUY THIS MACHINE (if it can be called that)! We were roped in by good marketing and a salesperson at Best Buy that assured us that if this was a lemon they would take it back. We had shared the negative reviews with them before our purchase and they said those issues had been resolved. Not the case at all. On top of it Best Buy's 5 year Geek Squad "if it's broke we will replace it" warranty is garbage. Our fourth service call was just completed (by GS) they replaced two boards, took apart the whole machine and still could not get it to turn on. We are not readying for our fifth service call as we wait for more parts to come in so that hopefully (GS guy crossing his fingers) the machine will turn back on and maybe last two months. Best Buy/Geek Squad and Samsung do not care about their customers or their reputation. If we could we would dump them all. Please, if you, a family member are considering this appliance, STOP. There are better options out there for a much lower cost. If I get this thing running again I'll update this post. But for now imagine this as a negative five star review. But until Best Buy changes their scale, one star will have to do. DON'T BUY THIS MACHINE!!!

    No, I would not recommend this to a friend