Main Content

Customer Ratings & Reviews

Samsung - FlexWash; 5.5 Cu. Ft Washer with Steam - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 174 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 174 Reviews
  • Rating: 5 out of 5 stars

    Perfect laundry machine for busy moms

    Posted
    Hendrika2

    With three young kids I have wished so many times for a solution for my laundry problem. Every day I have a big load of laundry but during the day there is always a stain accident on clothes but those few clothes won’t fill up a full load in the laundry machine. The Samsung FlexWash washing machine came up with the perfect solution for that. It has a small washing chamber on the top for small or delicate loads and a big washing chamber on the bottom for bigger loads. The FlexWash is bigger than most washing machines. It sure is bigger than my previous ten year old washing machine. The black stainless-steel washer (which has a finger print resistant finish) has a chrome trim, a blue LED display and a curved modern stylish look. It looks great in my laundry room. The top washing machine is big enough for an outfit, delicates like underwear, sweaters and I am using it mostly for small amounts of laundry when my kids make messes. It has its own separate set of buttons to operate the upper laundry machine and you can choose different cycles. You can also adjust the temperature manually. This top washer is a life saver for this busy mom! The bottom washer fits big loads of laundry and gives you a lot of different washing cycles to choose from. Depending on the cycle, you can also adjust the temperature manually and set the machine to rinse or spin. You can adjust the level of soil ranging from heavy to light. The washer can wash two loads at once so no need to wait for one load to be done when you have delicates to wash too. The displays for both drums tell you exactly how much time is left in each cycle and a blinking indicator tells you which part of the cycle each load is on. The top and the bottom washer play a song when the cycles are finished. I am really impressed by how fast the quick wash cycle on the bottom washer is. My laundry came out thoroughly cleaned in just thirty minutes. The steam feature is meant for hard to get out stains. Overall I am really impressed by how clean the laundry comes out of the machine no matter which cycle or which washer I am using. The top and the bottom washer are very quiet. Another smart feature is that the FlexWash can be connected to the Smart Home app, available for Android 4.0 or higher, and iOS 8.0 or higher. You can start a load of laundry in the top or the bottom loader via the app. The Samsung FlexWash is a great washer and makes doing the laundry feel less like a chore! The FlexWash is a great appliance with the flexibility to wash a big load, a small load, or both at the same time. It is like having two washing machines in one! I highly recommend it!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    If only I could rate this machine negative stars

    Posted
    wilsoma5
    • My Best Buy® Member

    We have had this machine since November 2017. We have had Samsung out (during the factory warranty) three times. For the following reasons: - programming of the top washer is wrong from the factory causing the unit to spin too fast. Causing leaks throughout the washer. - torn hose in the inside of the washer causing leaks from the washer - top unit not functioning so a board needed to be replaced All of this was still occurring and going wrong while we are cleaning the filters and draining the machine manually per the Samsung tech representative recommendations on a regular basis. We have had other good washers in the past. Maytag and Electrolux. None of them over 15 years of use have needed this much attention. If there is a blessing in this it is that our units are on the ground floor of our home which has a crawlspace underneath and not a basement or another finished floor. When the machine regularly leaks, water can go down our drain and not damage a lower floor. DO NOT BUY THIS MACHINE (if it can be called that)! We were roped in by good marketing and a salesperson at Best Buy that assured us that if this was a lemon they would take it back. We had shared the negative reviews with them before our purchase and they said those issues had been resolved. Not the case at all. On top of it Best Buy's 5 year Geek Squad "if it's broke we will replace it" warranty is garbage. Our fourth service call was just completed (by GS) they replaced two boards, took apart the whole machine and still could not get it to turn on. We are not readying for our fifth service call as we wait for more parts to come in so that hopefully (GS guy crossing his fingers) the machine will turn back on and maybe last two months. Best Buy/Geek Squad and Samsung do not care about their customers or their reputation. If we could we would dump them all. Please, if you, a family member are considering this appliance, STOP. There are better options out there for a much lower cost. If I get this thing running again I'll update this post. But for now imagine this as a negative five star review. But until Best Buy changes their scale, one star will have to do. DON'T BUY THIS MACHINE!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Piece of junk

    Posted
    Unhappy
    • My Best Buy® Member

    I have had nothing but problems with this machine from the day I bought it. It started to leak after 1 month. Samsung sent a person out to look at it because it was under warranty, but the repair man told me that before he would come, I would have to pay him the travel fee. Evidently, Samsung does not cover that. I told him to turn around because I should not have to pay anything. When I talked to Samsung, they flat out told me yes, I would have to pay that. I found there was a hose that was loose. But 12 days ago, the gasket between the door and the drum exploded sending all the water on the basement floor at 10 Pm on a Sunday night. I am still sitting here with out a washer because Samsung service sucks. They replaced the gasket, but now the pump will not pump the water out before the spin cycle. This unit costs well over a thousand dollars but it is only good for taking up space in my basement. It works good when it is working, but I have had nothing but problems with this machine. It doesn't help that Samsung does not have a good warranty, or a warranty that means anything. They really could care less after the sale is done.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello there, we are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket # 1138927147. Thanks. ^Shifa Samsung

  • Rating: 5 out of 5 stars

    It is not possible to be HAPPIER

    Posted
    FloridaMargo
    • My Best Buy® Member

    I purchased the FlexWash and FlexDry in February and it is not possible to be happier with an appliance purchase. After much shopping and comparing, I had made my choice for the Samsung FlexWash (5.5) and FlexDrier. The BestBuy associate helping me with my purchase price matched even better than I had found. Units were delivered as scheduled and unpacked and brought into the laundry room without a scratch. Yes, as some other reviewers reported, they are large. Large like solid refrigerator large, but the dimensions listed are correct. I didn't allow for the dryer vent and so my unit extends past my door frame by a couple of inches, but that is an error on my part. That being said, I LOVE being able to do two loads of wash at a time. The top unit holds a few small items (dish towels, pillow cases, and the towel I forgot to put in the last load) and the bottom unit has held all my regular laundry and a full-size bedspread (separate loads). I generally do a wash load with whites on top (so I can use bleach for those few items) and a full load of colors in the bottom. Then I put the brights in the dryer and do a load of darks in the washer. Any dedicates from all three loads then get dried in the top of the FlexDry. That makes three loads washed and dried in the time of two loads. For me, that is my entire laundry for the week. I had a couple of error messages during set up, but they were all readily resolved by my reading the manual. They are really the best thing since sliced bread. :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Upgrading Appliances

    Posted
    Esther
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After 16 years with the same Whirlpool washer and dryer, which actually still work! We decided it was time for some new ones. The Flexwash is an amazing upgrade! I love the ability to wash 2 loads at the same time. The upper washer has more space than you realize. The lower washer is very large and does an amazing job. The different wash options are very handy, especially when there are a large number of people in the house. My family loves the fact that it can be started even if we aren't home, which I didn't even realize when we bought them. The things to take note on would be that both Flexwash washer & dryer are deeper than many older models; not just Samsung. Be sure you have enough space! Mine stick out about 4 inches farther than my old ones. All in all, if you are looking for a good product that does a great job and has some fun bells & whistles.. this is the product!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Won't turn on

    Posted
    Vafa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this on Dec 2018. After several use(about 6-8) the machine won't turn on. Last wash was successfully done. two week after that it die completely. There is a electricity, and power cord is not damaged. I'm arranging a service with Samsung. They denied due to expired warranty. Have to bring the purchase invoice. They named this unit smart. It's another Samsung jock. I'm suggesting you to purchase a washer with less electronic and automated features. This manufactures scarify quality on competition and we end-up with dirty closes and dealing with service.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I love this washer!

    Posted
    MichelleM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'd been looking for a new W/D set for a while. The pair I had was 11 years old and ready to quit any moment. When I saw this set at Best Buy with the double washer, I knew I had to have it. I absolutely LOVE this washer. I never thought I'd say that about an appliance. I love I can wash smaller loads in the top that don't need to go in the dryer while washing the larger loads in the bottom. I think this has cut down on my laundry time. My only real "con" is that the song it plays when finishing a cycle is a little long and tends to drive me nuts. I live in a small house without a dedicated laundry room, so it can get annoying. BUT that is my only real complaint (and we plan to have a bigger house with a laundry room in the near future). I wish I could either alter it or turn down the sound but I haven't figured out how to do that yet. At any rate, I love the washer. I hope it lasts me at least a decade.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst washer ever. Do not waste your money.

    Posted
    shopalot
    • My Best Buy® Elite Member

    I have this set for a year now and experience way to many problems with the washer, first in less than a month they have to come and replace the lock on the door, after a year and 2 days it stop working something about a leak error LC1 they came and replace a sensor and today exactly one month after the second time my washer is full of wet clothes and not working again same problem. Such a waste of money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do NOT buy this washer

    Posted
    Chris
    • My Best Buy® Member

    13 months after the purchase, all of a sudden, the wash would not turn on. Apparently this is a well known issue with this particular washer. (https://us.community.samsung.com/t5/Washers-and-Dryers/Flexwasher-not-turning-on-18-8J/m-p/493538#M7430) Here's the diagnosis, the computer touch screen for the top and front load washer is 'broken'. The technician told me it's a $700 issue. And there is only one-year warranty! I spent $1300+ for the washer, it's only been 13 months and now it's going to cost me another $700... this is ridiculous and I am extremely disappointed in the product.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello, Chris. Thank you for taking the time to share your experience with us. I would love to see what we can do to turn your experience around. Please reach out to us via any of these options and reference ticket number 1139899071.
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
      We look forward to hearing from you. ^Lo Samsung

  • Rating: 1 out of 5 stars

    WHAT A PIECE OF TRASH

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this model washer less than two years ago. After multiple problems with it, Best Buy (after me arguing with them), decided they would replace it. Got the replacement mid-May 2019. It is now June 13, one month later, and the washer won't power on. All electrical outlets are fine. I bought the Geek Squad protection and I called them. They won't send anyone out until next week. So once again after paying over $1,000 for a fancy washer, we have to trek down to the local laundromat to wash our clothes. I SWEAR THIS IS THE LAST TIME I BUY A MAJOR APPLIANCE FROM BEST BUY.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Its worth it

    Posted
    Kpow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I know this washer is a lot of money but its SOOOO worth it. We got the set and its the best we've ever had. You will not be disappointed, And we use the top washing compartment even more than i thought we would. those last minute " i need just this shirt or pants for tomorrow". and not having to run a whole load for one thing. Much less the delicate or active gear. LOVE IT! We had one issue with it not coming on for some reason, contacted Samsung directly and they had someone out with in a few days and it was less than and hour and working and it was FREE!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great mutlifunctional washer

    Posted
    Allisonfamily
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Really impressed with this one! Highly recommend buying the matching pedestals. It’s difficult to drain the water (recommended once a month) because it sits so low to the ground. Having it elevated off the floor makes this easier. That’s the only con to our old washer and dryer. They came with pedestals, but this is a la carte. Other than that, I have no complaints. I’m able to wash small loads on top while washing reg/large size loads. Make sure to keep lids open on top - the detergent dispenser as well as the top washer - along with the main door to allow to air out when finished washing. Wipe the rubber seal and door a small well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome washer!!!

    Posted
    Phantum
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We love this washer! Top loader works great, I washed a load in the morning before work and was able to put it in the dryer before I left for work (30 min) wash. Only con is the door opens from left to right and my water hook ups are on the right side so it opens towards the dryer. Lucky the dryer I'm able to swap the door opening on the that so it opens in the same direction. But it is a hassle to reach over the washer door to put the clothes in the dryer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Too much that can go wrong

    Posted
    BigOnCustomerReviews
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Unfortunately, my machine was not properly installed. So buyer beware, be vigilant and make sure that everything is screwed in properly and all transport-related items are removed by installers or you will ruin this machine. There is too much that can go wrong. I also found that even with the 6'' inch pedestal the door was still sat too low to the ground. Finally, I feel this machine is too big and bulky unless you have a laundry room the size of a bedroom to put it in.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sooo many features

    Posted
    ifyouaskme17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought the washer and dryer set. In spite of the numerous features,easy to use, don't have to be an IT tech to figure it out. Laundry comes out super clean, a very noticeable difference from my old washer. The first time I used it, the cycle had completed and when I removed the laundry, it felt practically dry, I actually thought I had done something wrong, but, no, just a very powerful machine. Definitely reduces dry time. And the dryer??? A dream, can't say enough about this set..

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent buy so far

    Posted
    SLoW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Seems to Clean well so far - rinses out all soap completely even on normal wash cycle. Longest cycle steam presoak extra rinse is a little long at 3.5 hrs, little washer on top has been good for socks but it does catch the steam from lower washer if leave upper door closed - no hot cycle on top washer - replaces Lg brand that was nothing but trouble from the beginning

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Huge time saver

    Posted
    KNr88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    With the ability to do a regular load and a small load at the same time, this has been a huge time saver for me. As a new mom, I can wash our clothes in the bottom and baby’s tiny clothes, burp cloths, socks, etc in her baby detergent up top which cuts my laundry room time in half. I do wish the top load had the same steam function as the bottom, but it’s not a deal breaker.

    I would recommend this to a friend

    • Brand response

      Samsung

      We understand that you have enough on your plate and are proud to be able to make your life a little easier. Thank you for making the Samsung family a part of your family! ^Lo Samsung

  • Rating: 4 out of 5 stars

    Easy to operate, but should read manual

    Posted
    Shorelinebobbyv
    • Verified PurchaserVerified Purchase

    After owning an old school type W&D with old school doors & micro switch technology, it was refreshing to operate real buttons. However, the old school doors provided much more maneuverability in tight quarters. Both washer and dryer's noise level are at acceptable levels. I checked that I would recommend this product only because it's a good working machine. The door thing still bugs me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth every penny.

    Posted
    Cardude99

    My wife and I bought this washer back in March. I wanted to allow a few months to go by before giving a review. This thing is excellent. It's quiet, highly efficient and fast. It washes clothing in about 1/3 of the time of my prior Samsung washer. It's so simple to use and it cleans better than our prior unit. I am very happy we made this purchase, money well spent.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nothing extraordinary

    Posted
    Kaylo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Many useless settings. I wish it had the small load option. I only use the normal and bedding cycle. The time of the cycles are too long and can not be adjusted besides the ones are set already depending on the water temperature and soiled level. I miss my old washing machine. I don’t find any use on the wifi option.

    No, I would not recommend this to a friend