Customer Ratings & Reviews

Hey there XiaopengZ, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have some free time in your schedule, check out, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. Feel free to contact us if you have any questions after reviewing the resources provided or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra

Thank you for reaching out, Frank. We appreciate your feedback and look forward to hearing more from you in the future. We noticed that you contacted us to share your experience with the Galaxy A15. The A15 is a fast 5G phone equipped with a powerful octa-core processor, allowing you to load games, browse the web, and download content seamlessly. When your Galaxy phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out our article, 'Samsung phone or tablet freezes and crashes" for options to help troubleshoot this. If this persists, please reach out to us at Support so that we can further assist you. -Kelvin

Hello there Johnny, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A15. We value your feedback as it allows us the opportunity to improve the functionality and design of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Galaxy phone or tablet's screen is frozen or responds too slowly," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Dropped calls on a Samsung phone" to help resolve what you've described to be experiencing with your device. If you have any questions afterward or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra

Salutations NiubisayM, thanks for taking the opportunity to review your Samsung Galaxy A15. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If you would like to share additional feedback with us regarding the performance, durability, and/or functionality of your device, please let us know by contacting Samsung Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra

Howdy GregT, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can use the Device care feature to keep up with the nuts and bolts of your device's performance. Please feel free to review, "How to keep your Galaxy phone or tablet from slowing down" when you have some time available to learn how you can optimize your phone for faster, better performance. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra

Hello there SVNM, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A15. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster and better performance. If you would like any additional assistance afterwards, feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer. - Debra

Hello Atlsolostar, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A15. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. If you would like to share any additional feedback with us regarding your device or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a treasured Samsung customer. - Debra

Hi Reyes429, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. If you would like any further assistance afterward, please let us know by contacting Support. Thank you for being a cherished Samsung customer. - Debra

Hi there HamidA, thanks for taking the time to review your Samsung Galaxy A15 5G. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be happy to assist you further with what you may be experiencing with your device, but we need more details regarding what may be occurring before we can do so. Please let us know if you would like any further assistance by reaching out to Support. Thank you for being a loyal Samsung customer. - Debra

Howdy BeeBop, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance with troubleshooting. Thank you for being a devoted Samsung customer. - Debra

Hi HopeW, we appreciate you sharing your thoughts with us about your Samsung Galaxy A15. We completely understand how important your device is to you and we would be more than happy to help ensure your device operates as intended and expected. We have an article on our website titled "Galaxy phone or tablet's screen is frozen or responds too slowly". If this article does not help you resolve this matter, please reach out to the Samsung Support Team for additional assistance to come to a resolution. Thank you for being a Samsung customer. -Elizabeth

Hey there AngeliaS, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your device but without having more information available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend contacting Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra

Aloha Donato, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Also take a look at, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your device. Let us know if you would like any further assistance after reviewing the resources shared by reaching out to Support at your leisure. Thank you for being a staunch Samsung customer. - Debra

Hello Tstothers, thank you for your feedback on your Samsung Galaxy A15. We are always happy to help our customers resolve any difficulty they experience with any of their Samsung products. We have a range of articles available on our website to help our customers troubleshoot at their convenience as well as the Samsung Support Team to offer one on one assistance through chat. We hope you have found a new device that meets all of your needs and wants. Thank you for being a Samsung customer. -Elizabeth

Hi there Shibainu, thanks for taking the time to share your thoughts with us about your Samsung Galaxy A15. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to check out, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can keep up with the nuts and bolts of your device's performance. If you would like further assistance afterward, let us know by contacting Support. Thank you for being a faithful Samsung customer. - Debra