Customer Ratings & Reviews

Hi there Cass, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're experiencing less than ideal battery life on your Galaxy A15, please take a moment to review the following: "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize the life of your Galaxy battery. If you would like to share additional feedback with us regarding the performance, functionality, or durability of your device, please do not hesitate to reach out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra

Hey, Jason. Thanks for reaching out to share your thoughts on the Galaxy A15 with us. We also appreciate your candidness in doing so. We noted your concerns about your device slowing down, Bluetooth disconnection as well as music apps shutting down. If your device is still lagging or moving slowly, you can keep up with your phone’s performance by using the Device Care feature. It provides an overview of your battery, storage, memory, and security. You can also automatically optimize your phone for faster, better performance. Before you try out the recommendations, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order. Go to Settings > Software update. Tap on Download and install. Follow the on-screen instructions. Next, try using the Quick Optimization feature. The Quick optimization feature improves your phone’s performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, and closes apps running in the background. Optimizing your phone is as quick and simple. Go to Settings > swipe to and tap Device Care. Tap Optimize now, and then tap Done. As far as the apps shutting down. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If any of this persists, please reach out to us at Support so that we can further assist you. -Kelvin

Aloha BenjaminR, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Galaxy phone or tablet will not charge" to help resolve what you have described to be experiencing with your device. Reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra

Hi BrittanyF, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "How to keep your Galaxy phone or tablet from slowing down" to learn how to keep your tablet performing at its optimal speed. Also take a look at, "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you may be experiencing with your device. Let us know if you have any questions afterward or if you would like any further assistance by contacting Support. Thank you for being a cherished Samsung customer. - Debra

Salutations ElectronicsFan, thanks for taking the opportunity to review your Samsung Galaxy A15. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Also check out, "Touchscreen issues on a Galaxy phone or tablet" when you have the opportunity available. Let us know if you have any questions for us after reviewing the resources provided by contacting Samsung Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra

Good day SuzanneR, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone is dropping calls occasionally, it is most likely a signal issue. However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software update, or doing a factory reset. Please take a moment to review, "Dropped calls on a Samsung phone" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being an unwavering Samsung customer. - Debra

Thanks for reaching out to share your experience with the Galaxy A15, Britt. Our goal is to ensure that our customers have the best experience possible with our devices. If you're experiencing apps freezing or crashing, even after updates, there are several steps you can take to resolve the situation. Start by clearing the app cache; go to Settings, select Apps, find the app in question, and tap on Storage to clear the cache. Then, check if the app is compatible with your device, especially if you downloaded it from a third-party store. Sometimes, simply rebooting your device can help, so give that a try, along with optimizing your device using built-in tools. If the situation persists, uninstall and reinstall the app, and look for additional updates for both the app and your device. If the app is installed but not functioning properly, check for updates via the Play Store or Galaxy Store; if it doesn’t appear in either, it may be incompatible. Make sure the app is up-to-date before attempting to open it again. If you haven’t used the app in a while, it might need certain permissions; navigate to Settings, tap on Apps, select the app, and adjust the permissions under Allowed or Not allowed. Occasionally, clearing the app's data can also help; to do this, open Settings, scroll to Apps, and, after possibly selecting Show system apps, choose the app, tap on Storage, and select Clear data. Remember, this will erase stored information and may log you out, so back up anything important first. Lastly, since many apps rely on the Google Play system software to function, check for updates by going to Settings, tapping on About phone or About tablet, selecting Software information, and then tapping Google Play system update to install any available updates. Following these steps should enhance your experience with the apps. If this persists, please be sure to reach out to us at Support for further assistance. -Kelvin

Hi there Avel, thank you for your feedback on your Samsung Galaxy A15. We understand how important your device is to you every day and wanting to have the full functionality. We have a few articles available online to help you troubleshoot this matter. These articles are titled "Galaxy phone or tablet's screen is frozen or responds too slowly" and "How to keep your Galaxy phone or tablet from slowing down". You can also reach out directly to the Samsung Support Team for additional assistance if necessary and to review all options available to resolve this matter. Thank you for being a Samsung customer. -Elizabeth

Hello there AndrewB, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A15. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would like to be able to assist you with what you may be experiencing with your Galaxy A15, however, without having any details available and without being able to ask you any follow up questions to clarify what you have shared with us, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra