Customer Ratings & Reviews

Thanks for reaching out to share your experience with the Galaxy A15, Britt. Our goal is to ensure that our customers have the best experience possible with our devices. If you're experiencing apps freezing or crashing, even after updates, there are several steps you can take to resolve the situation. Start by clearing the app cache; go to Settings, select Apps, find the app in question, and tap on Storage to clear the cache. Then, check if the app is compatible with your device, especially if you downloaded it from a third-party store. Sometimes, simply rebooting your device can help, so give that a try, along with optimizing your device using built-in tools. If the situation persists, uninstall and reinstall the app, and look for additional updates for both the app and your device. If the app is installed but not functioning properly, check for updates via the Play Store or Galaxy Store; if it doesn’t appear in either, it may be incompatible. Make sure the app is up-to-date before attempting to open it again. If you haven’t used the app in a while, it might need certain permissions; navigate to Settings, tap on Apps, select the app, and adjust the permissions under Allowed or Not allowed. Occasionally, clearing the app's data can also help; to do this, open Settings, scroll to Apps, and, after possibly selecting Show system apps, choose the app, tap on Storage, and select Clear data. Remember, this will erase stored information and may log you out, so back up anything important first. Lastly, since many apps rely on the Google Play system software to function, check for updates by going to Settings, tapping on About phone or About tablet, selecting Software information, and then tapping Google Play system update to install any available updates. Following these steps should enhance your experience with the apps. If this persists, please be sure to reach out to us at Support for further assistance. -Kelvin

Hi there Avel, thank you for your feedback on your Samsung Galaxy A15. We understand how important your device is to you every day and wanting to have the full functionality. We have a few articles available online to help you troubleshoot this matter. These articles are titled "Galaxy phone or tablet's screen is frozen or responds too slowly" and "How to keep your Galaxy phone or tablet from slowing down". You can also reach out directly to the Samsung Support Team for additional assistance if necessary and to review all options available to resolve this matter. Thank you for being a Samsung customer. -Elizabeth

Hello there AndrewB, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A15. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would like to be able to assist you with what you may be experiencing with your Galaxy A15, however, without having any details available and without being able to ask you any follow up questions to clarify what you have shared with us, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra