Customer Ratings & Reviews
- Model:
- SM-A166UZKAXAA
- SKU:
- 6607858
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Galaxy A16 5G 128GB (Unlocked) for its good everyday performance, camera quality, and excellent battery life. Many also find it easy to use and enjoy its decent screen size and beautiful design. However, some customers have noted concerns regarding processor speed, heat dissipation, RAM, and connectivity issues.
This summary was generated by AI based on customer reviews.
Purchased a lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The "refurbished" phone has problems. I regret not purchasing the new one.
No, I would not recommend this to a friendToo Slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive phone but performance is super slow. Much slower than the 5 year old Samsung it replaced. This phone freezes quite often and is slow performing almost every task. It's too late for me to return. If I had known the performance problem earlier I would have paid more to get a better phone. I do not recommend the A16.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations MikeP, thanks for taking the time to share your sentiments with us about the Samsung Galaxy A16 5G. We value your feedback as we improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to check out, "Keep your Galaxy phone or tablet from slowing down" to help resolve what you've described. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Support. Thanks for being a cherished Samsung customer. - Debra
Samsung - good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, expected more but still decent enough. Try it
I would recommend this to a friendBrand response from Samsung
Posted .Aloha Anonymous, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A16. We value your feedback as we strive to improve the design and functionality of our product line. If you would like to provide additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to contact Support. Thank you for being a staunch Samsung customer. - Debra
Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was laggy, every app on the phone would stop or force shut down every other minute i kept this phone for about a week i think hoping it would start to work right and then couldn't take it anymore and returned it because the price is to high to be of the quality of the $30 dollar, dollar general phones from 2019 ill stick to my s22 ultra until it completely gives out on me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there MargretR, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A16. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to check out, "App is crashing or not working on Samsung phone or tablet" and "How to keep your Galaxy phone or tablet from slowing down" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions afterward or if you would like any further assistance by reaching out to Support. Thank you for being a valued Samsung customer. - Debra
Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone I have ever purchased in my entire life. There is a reason this is a sub $200 phone. The most laggy glitchy phone right out of the box I've ever seen. I have 8 year old androids that still perform better than this piece of garbage. Even though it is cheap, DO NOT waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings DylanD, thank you for taking the time to share your experience with using your Samsung Galaxy A16 5G. We value your candor as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Let us know if you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Support at your leisure. Thanks for choosing Samsung! - Debra
Samsung Secondary Phone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a secondary phone and thought this was a good fir. I was wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Parik, thank you for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We value your feedback and would love to hear more. Please feel free to reach out to Support at your leisure if you would like to share additional feedback with us. Thanks for choosing Samsung! - Debra
- Cons mentioned:Processor speed
Dislike it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow and laggy. Takes forever for anything to load.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there NatKnight, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A16. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Also check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" as well to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Extremely Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend buying this. Even for low budget phones, it’s not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Kruthika, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy A16 5G. Your constructive feedback allows us to make improvements on our devices. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having any details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
A16 5g
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is lousy. The guy who helped me deceived me that I can upgrade my storage to more than 260 if I want. But this phone is not compatible with Samsung phones. I can even charge it with my other Samsung charger.
No, I would not recommend this to a friendPoor condition
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposedly open box and in good condition and apparently it is in poor condition, very slow and the battery drains very quickly
I would recommend this to a friendcell said is unblock but 3 months later is block
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, I bought my cell, and sent it to my country when it says unlocked and the previous owner blocked it, 3 months later and when I call Best Buy they tell me that they can't do anything. Only bring the cell back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha JesusR, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy A16 5G. The advertised unlocked Galaxy A16 5G is the U.S. version of this device. It is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, US Cellular, Verizon, and Visible. Due to different cellular frequency bands (radio bands) used by international carriers and potential software/firmware region-locking, some devices will not be compatible with non-US carriers. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by reaching out to Support. Thanks for being a loyal Samsung customer. - Debra
Get a One plus N30 for a little more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is slow. Settings that you have to navigate to, change on their own and get locked for no reason. Webpages refresh when you leave them for a second, can't do work on phone. Apps crash constantly. Never had issues like that with my one plus which was only $50 more
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Notasheep, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy A16 5G. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Clear the app cache and data on your Galaxy phone or tablet" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a trustworthy Samsung customer. - Debra
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not bad its not good its avarage budget phone .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Buyer, thanks for sharing your experience with using the Samsung Galaxy A16. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a staunch Samsung customer. - Debra
Piece of ship
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitches and locks me out and could not return it even under my warranty
No, I would not recommend this to a friendWater and screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but its look screen is not strong and water can get in quickly
I would recommend this to a friendBrand response from Samsung
Posted .Good day AmadouB, thank you for finding the free time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Although the Galaxy A16 is water-resistant, it is not waterproof. This device can withstand splashes of fresh water and limited dust exposure. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thank you for being an unwavering Samsung customer. - Debra
I’ve had more effective bricks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just want to say thank the heavens for Best Buy’s membership and the returns it affords. This phone has been garbage. From faulty batteries, to zero drop protections, to nearly lighting my house on fire. Don’t get this phone for anyone under the age of 15z
No, I would not recommend this to a friendLike a toddlers toy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is like a toddlers toy. Runs incredibly slow. Phone itself looks nice but it would crash doing anything. Including texting, phone calls, and many apps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there FeinC, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A16. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. Also check out, "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. Please feel free to contact Support afterward if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra
Regrets!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It should be 0 stars ..this phone is awful ! Everything about it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Sp26, thank you for taking the time to share your experience with using the Samsung Galaxy A16 5G. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your device but we need more information regarding what may be occurring before we can do so. Please feel free to reach out to Support for further assistance with troubleshooting your device. Thanks for choosing Samsung! - Debra
Bad phone, bad retailer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Achingly slow. I don't understand how people use this. Also, Best Buy dropped the price by 25% 18 days after I purchased, but they will only price match for 15 days, no exception. Don't buy this go someplace else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DouglasM, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while remaining committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you've described to be experiencing with your device. If you would like to share additional feedback with us or if you would like any further assistance, let us know by contacting Support. Thank you for being a faithful Samsung customer. - Debra
Samsung poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. No better than a $30.00 cell phone from the dollar store. The sound is not good. Does not ever have a strong signal. Constantly freezes up. Sometimes you can hear sometimes you cannot
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JamesG, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you've described to be experiencing with your connectivity. Without having more details available regarding what you may be experiencing with your audio and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra