Customer Ratings & Reviews
- Model:
- SM-A166UZKAXAA
- SKU:
- 6607858
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Galaxy A16 5G 128GB (Unlocked) for its good everyday performance, camera quality, and excellent battery life. Many also find it easy to use and enjoy its decent screen size and beautiful design. However, some customers have noted concerns regarding processor speed, heat dissipation, RAM, and connectivity issues.
This summary was generated by AI based on customer reviews.
Samsung poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. No better than a $30.00 cell phone from the dollar store. The sound is not good. Does not ever have a strong signal. Constantly freezes up. Sometimes you can hear sometimes you cannot
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JamesG, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you've described to be experiencing with your connectivity. Without having more details available regarding what you may be experiencing with your audio and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
Difficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use not able to push buttons.difficult to see
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day SondiaK, thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy A16 5G. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to help make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators online. Please feel free to check out those resources and reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and it kept freezing up. Returned item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Disappointed, thank you for reaching out to share your feedback with us about your experience using the Samsung Galaxy A16. We appreciate your thoughts as we improve the functionality and performance of our product line. Samsung offers a 12-motnh warranty for manufacturing defects in materials and workmanship. Please take a moment to check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
Your old phone is better...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst android phone I've had since i can remember. Slow, lagging, unresponsive and simply sub-par. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LuisR, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A16. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you have described to be experiencing with your device. Let us know if you have any other feedback to share with us or if you would like any further assistance by contacting Support at your leisure. Thank you for being a faithful Samsung customer. - Debra
Worst phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like it. The phone is extremely slow. for day to day handling. I dont expect heavy gaming. Atleast they could give better quality call
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AnirudhreddyV, thank you for finding the time to share your sentiments with us about your Samsung Galaxy A16 5G. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Typically network issues can cause your call quality to suffer. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, please do not hesitate to reach out to Support at your earliest convenience. Thank you for being a treasured Samsung customer. - Debra
Not worth
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this phone, the phone is so slow you can't even pick a call, this phone should be discontinued to be honest with you. I don't even know why the selling a phone like this. Stay away don't say I didn't try to warn you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Unhappycustomer, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy A16. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. When you have the opportunity available, please take a moment to review "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra
- Cons mentioned:Connectivity
WIFI issues. I am returning it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting from my WiFi. No matter what I do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JonathanE, thanks for taking the time to share your thoughts with us about your Samsung Galaxy A16. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Please feel free to check out, "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing with your device. If you have any questions afterward or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a devoted Samsung customer. - Debra
Predatory and Scammy Best Buy and Citi Bank!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy and Citi Bank are two of the most predatory companies I've ever dealt with -- never finance anything through them. No matter how small the original purchase may be, they still manage to screw you up!
No, I would not recommend this to a friendVery disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone I've ever had. I've always been partial to Samsung phones. I had to uprage due to data updated ending for my A71. I also have the A13 both great phones. This one slow, glitchy, overall annoying. Save your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations ValerieH, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy A16. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Feel free to reach out to Support afterward if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laggy and stuttery. Yes it's a budget phone but it should not be so laggy on startup it thinks a tap is a hold
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dan2019, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A16. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. If you would like further assistance afterward, do not hesitate to contact Support. Thank you for being a treasured Samsung customer. - Debra
Not worth 200
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. Thats about it. Its slow screen freezes constantly having to restart it. Screen doesnt respond to my finger half the time.. 200 is to much for this phone. Highly disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nope, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can use the Device care feature to keep up with the nuts and bolts of your device's performance. Please feel free to review, "How to keep your Galaxy phone or tablet from slowing down" when you have some time available to learn how you can optimize your phone for faster, better performance. Also check out, "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your device. Please feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra
Black Friday Sell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Imei was locked and Verizon said that they could only give me a digital SIM, no physical SIM card.
No, I would not recommend this to a friendvery bad, very regretful of the purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for use at work, just to send and receive messages and WhatsApp and it is still slow and stuck, the unlock button is bad and the screen when turned off to activate is a sacrifice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Verygood, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy A16 5G. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a steadfast Samsung customer. - Debra
The phone is really slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phonw is really slow and hangingbdbbdbdhdhdhdhdbrjjeo
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy BanuprasadV, thank you for sharing your feedback with us about your experience using the Samsung Galaxy A16 5G. Your sentiments are appreciated as we continue to make improvements on our product line, based on feedback like yours. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If you would like any further assistance afterward, feel free to reach out to Support. We're always here to help! Thank you for being a treasured Samsung customer. - Debra
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend this phone not enough giga bytes. It freezes often. The camera is not clear. Battery life is awful
No, I would not recommend this to a friendbad phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't buy this phone it lags so much its not worth buying it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MegnathC, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy A16 5G. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If you would like any further assistance afterward, feel free to reach out to Support. Thank you for being a treasured Samsung customer. - Debra
Slow interface
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung phone has been really slow lately. It takes a while to react when I touch the screen, and there’s a noticeable delay when I open or select apps. Sometimes it freezes for a few seconds before it responds, which makes it frustrating to use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Mondoburger, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A16. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy A16 touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Please take a moment to check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions after reviewing the resources shared by reaching out to Support. Thank you for being a valued Samsung customer. - Debra
Piece of Junk. Stay away.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. This phone is junk. It has a short circuit. You cannot use it while charging. The screen is extremely sensitive. You type one character you get 3 different characters. You cannot move pages easily by swiping. It freezes a lot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey DrCB, thanks for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy A16 5G. We appreciate your sentiments as we make improvements on the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to check out, "Touchscreen issues on a Galaxy phone or tablet" and "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. If you would like any further assistance after, please do not hesitate to contact Support. Thanks for choosing Samsung! - Debra
Don’t buy at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy at all it’s waste off your money the phone I bought after one week of use it crashed and took forever to restart and touch screen it responded slowly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha OsamaA, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance with troubleshooting. Thank you for being a steadfast Samsung customer. - Debra
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is horrible. I phone doesn’t respond to touch. I had to keep cutting the phone off and on to get it to respond
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ronc0706, thanks for taking the time to review your Samsung Galaxy A16 5G. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a look at, "Touchscreen issues on a Galaxy phone or tablet" and "Samsung phone or tablet freezes and crashes" to help resolve what you have described to be experiencing with your device. Feel free to contact Support afterward if you have any questions or if you would like any further assistance with troubleshooting your device further. Thank you for being a cherished Samsung customer. - Debra