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Customer reviews

Rating 4.5 out of 5 stars with 67 reviews

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  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-67 of 67 reviews
  • Rated 3 out of 5 stars

    Moderate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moderate performance. And the battery drained fast

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha SamihahF, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy A17 5G. We value your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your battery life is not living up to expectations, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing. Feel free to contact Support afterward if you have any questions or if you would like any further assistance. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    Samsung - Galaxy A17 5G

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow, and unfortunately we can’t return due to best buy only take them back 14 days after purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Register, thank you for providing us with detailed feedback regarding your experience with using the Samsung Galaxy A17 5G. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please feel free to review, " Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra Samsung

  • Best Buy Employee

    Rated 1 out of 5 stars

    Frustrating

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this phone, but for the price point you get what you pay for. Most everything you’re doing in this phone you will be frustrated with the lagginess, app, crashing, and inability to multitask. I plan on selling this phone soon.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Bones, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy A17 5G. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When your Galaxy phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out, "Samsung phone or tablet freezes and crashes" to help resolve what you have described to be experiencing with your device. Feel free to contact Support afterward if you would like any further assistance. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Forget the brand!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to replace my old one because update were no more available, so my option to buy a new Samsung was really awful... slow, not responding, asking for reset... not recommended at all

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there JoseSG, thank you for taking the time to share your experience with using the Samsung Galaxy A17 5G. Your constructive feedback allows us to make improvements on our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Take a look at, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you've described to be experiencing with your device. If you would like further assistance afterward, please feel free to contact Support at your leisure. Thank you for being a treasured Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Slow phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is not good, really slow, save yourselves a headache and buy a bettee phone

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings BriH, thank you for taking the opportunity to reach out and share your thoughts with us about your experience using the Samsung Galaxy A17 5G. Your critiques provide valuable insights that will assist us with improving our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Device Care feature on your Galaxy A17 allows you to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to take a look at, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like further assistance afterward, please do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Thank you, Natalie and the Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so grateful that Best Buy's Geek Squad is there to help me set up new devices as I have to replace them. I am 78 and need that help. Natalie was very kind and helpful. I have bought a new computer and phone from them and will continue to but all my electronics at Best Buy and maintain my Geek Squad membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An good upgrade from the A17 my kids love it and the price was good.

    I would recommend this to a friend
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