Customer Ratings & Reviews
- Model:
- SM-A256UZKDXAA
- SKU:
- 6569886
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Galaxy A25 5G 128GB (Unlocked) for its budget-friendly price, decent camera quality, long battery life, and the convenience of being unlocked for use with any carrier. While some users have experienced network registration issues, many are pleased with the phone's performance, storage capacity, and fast processing speed.
This summary was generated by AI based on customer reviews.
Samsung phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, it is a great phone... rwally happy woth purchase
I would recommend this to a friendExcellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, Excellent atention, Excellent product, Excellent kind of People
I would recommend this to a friendNice phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a mother's day gift for my MIL. She loved it
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, great phone, would recommend for sure
I would recommend this to a friendPhone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone. So glad i went in and got the best help.
I would recommend this to a friendPhone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device and easy to use , same functionality as other android phone
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone, is unnlocked I like this to much recomended
I would recommend this to a friendFast and Easy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone! Good condition! Cant complain!!!!!!!!
I would recommend this to a friendGood phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone I love it recommend to buy best deal I ever have
I would recommend this to a friendWill never purchase an Android from Best Buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased on 3/2/24. It is 4/12/24 and the phone has a defective battery. It starting overheating and shutting off. Deadline to return was 3/17/24 so I am basically screwed out of a phone. This was supposed to be a brand new phone. First and last time I will purchase an Android from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy ChristineH, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy A25. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Take a look at, "Samsung phone or tablet unexpectedly powers off" and ""Keep your Galaxy device at its normal operating temperature" for some troubleshooting steps that may help you resolve what you have been experiencing with your device. Let us know if you would like any further assistance afterwards by reaching out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra
Slow phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a slow phone other then that tge ohone does its job
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Alo123, thank you for sharing your thoughts with us about your Samsung Galaxy A25. We would love to help you with the overall speed of your device in any way we can. We have a great article on our website titled "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds slowly". You can also reach out to the Samsung Support Team if these tips do not help with the speed of your device and you believe any aspect of it is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung No Charger?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated Samsung - since when you sell a phone and don't provide a charger? And no one says a thing but simply have to make an additional charger purchase. People learn to appeal those kind of things and stop allowing these companies to rob us. sucks!
No, I would not recommend this to a friendDoes what it’s supposed to
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of a crap phone, definitely not an iPhone or galaxy quality but it gets the job done if you can’t spend a G on a phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there TeahnaN, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be happy to assist you with whatever you may be experiencing with your device, but we need more information than we currently have available before we can do so. Please reach out to Samsung Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
Don't buy this model from Best Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was a lemon, would not hold network service connection no matter which part of the valley I was in, and the service provider could not find anything wrong with it as far as service settings, so they advised it's a failure of the phone under manufacturer warranty that I must now hassle with to return before the 90 days ends.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MamaBear623, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a moment to review, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
No product in package/ no investigation/
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the package. Just an empty cardboard box. Then best buy refuses an investigation requested from FedEx to look into the matter which is odd. And all I was told is to take it up with the delivery co. Almost $300 in the toilet for lack of care. Customer service/loss prevention is non existent with best buy.
No, I would not recommend this to a friendWhat a dud!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone keeps restarting, there is no rhyme or reason, after multiple resets the problem still presists. Samsung’s customer service is horrible and return window has closed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Singh, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Third-party apps can cause random or constant reboots to happen on your phone or tablet. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue. Take a moment to review, "Samsung phone or tablet reboots repeatedly" to help resolve what you have described to be experiencing with your Galaxy A25. If you would like any further assistance afterwards or if you have any questions for us, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer. - Debra
Worthless
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During the day, it will shut down for no reason. The screen will also freeze for no reason.
No, I would not recommend this to a friendIssue with the phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was easy to set up, and the on-board app easily copied all of my apps and data from my old phone. But less than 2 weeks after getting it, it started shutting down on its own, and there was nothing I could do but return it and go for the better-established A15.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarkJ, thank you for sharing your thoughts with us about your Samsung Galaxy A25. We understand how important your device is to you on a daily basis. We have a team of experts available to help our customers with any aspect of their device that is not functioning as intended or expected. We hope you will reach out to them if you have questions about your device or experience anything out of the ordinary. Thank you for being a Samsung customer. -Elizabeth
Why the ads said Unlocked?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I inserted the SIM card, as the ads said, I thought it was fully unlocked, but it was locked. I do not understand.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there SolomonM, thanks for taking the time to review your Samsung Galaxy A25. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The advertised unlocked Galaxy A25 is compatible with the following wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support for further assistance and/or help with troubleshooting. Thank you for being a loyal Samsung customer. - Debra
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They charged stocking fees which they dodnt mentioned anywhere
No, I would not recommend this to a friend