Customer Ratings & Reviews
- Model:
- SM-A256UZKDXAA
- SKU:
- 6569886
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Galaxy A25 5G 128GB (Unlocked) for its budget-friendly price, decent camera quality, long battery life, and the convenience of being unlocked for use with any carrier. While some users have experienced network registration issues, many are pleased with the phone's performance, storage capacity, and fast processing speed.
This summary was generated by AI based on customer reviews.
Regretting this purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased 4/12/24, by 4/29 intermittent power issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JasonS, thank you for your feedback on your Samsung Galaxy A25. We understand how frustrating it is to have a device that is not operating as intended or expected. We have some resources available online to help you with the battery titled "Get the most out of your Galaxy phone or tablet battery", "Galaxy phone or tablet is not staying on or charging", "Galaxy Battery - Optimization". We also have the Samsung Support Team to offer additional tips and options for a resolution if you have need. Thank you for being a Samsung customer. -Elizabeth
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Phones ever. Its 2024 and my calls dropped like it was 2000.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey JimmieO34, thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy A25. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone is dropping calls occasionally, it is most likely a signal issue. However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software update, or doing a factory reset. Take a moment to review, "Dropped calls on a Samsung phone: when you have the opportunity to conduct some quick troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you would like any further assistance by reaching out to Samsung Support afterward. Thank you for being a trustworthy Samsung customer. - Debra
- Pros mentioned:Battery life
It's okay for what it is
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is okay but it definitely does lag a wholeee lot doing even minimal tasks. Gaming is pretty good but nothing groundbreaking, just runs well enough. Screen display is nice but the ugly notch and bezels kinda ruin it. Although the screen display itself looks super vibrant and can get pretty bright. No ESIM compatibility which kinda sucks, so if you have a defective SIM you can't just easily fix it, you'll need another SIM. Overall feel of the phone is okay. Sad that Blue Black is the only color available in the US because I personally think the Light Blue and Yellow international variants look much nicer. The Blue Black color looks kinda cheap. Cameras are very middling and performance is very middling in general. I'd say this is a good phone for someone who only uses it for basic tasks and doesn't do a whole lot at once. I guess I'd be considered a "power user" as I typically have a lot running at once. In conclusion, this phone is best for someone who only really uses it for social media and the like. Battery life is definitely better than my old phone, but note that this phone does not have wireless charging which also kinda sucks.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there KaySugar, thank you for sharing your thoughts with us about your Samsung Galaxy A25. We understand how important your device is to you every day and we are pleased to hear you are having an overall positive experience with your device. We do have two articles available online to help with the speed and responsiveness of your device titled "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have the full device manual and the Samsung Support Team available to help with different camera settings and features or any other questions you may have. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Camera quality
Pretty Good Phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker is good and this phone display Is awesome.
I would recommend this to a friend Don't buy anything not NEW from Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the phone works, it works great. However, DON'T BUY ANYTHING NOT NEW FROM BESTBUY. I bought 2 open box phones from Best Buy - both claiming to be in excellent condition. When I received the first phone, it took me all of 2 minutes to realize that the previous owner never cleared their Google account, rendering this phone 100% useless. Since I ordered the phone online, I had to ship it back to the BestBuy warehouse and buy a new phone rather than just exchange it in person. When I bought the second phone, it struggled to make phone calls when not connected to Wi-Fi. After a lot of back and forth with Verizon, BestBuy, and Samsung, it was determined that it was a damaged antenna - something that happened outside of my control. I tried to send it to Samsung to get is fixed, and lo and behold, the part is on back order nationwide and Samsung is offering a new phone. Part of the issue is Samsung, I understand. But had the Geek Squad checked out either of the phones for 2 minutes, they wouldn't have sold them. I'm not buying anything that's not NEW from Best Buy going forward.
I would recommend this to a friend- Pros mentioned:Camera quality
Disgusting Samsung A version.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in November 2024. It is a primitive version of Samsung, slow, apps close while working or reading, opens apps by itself, turns on by itself, the worst Samsung version. The only thing good about it are pictures and videos. I found out too late to ONLY buy Samsung S versions. I wich I could return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings SaelM, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A25. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Take a moment to review, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your device. Feel free to contact Samsung Support afterward if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
- Pros mentioned:Battery life
Buyer Beware: Research before purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware: Do your research We bought two of these phones. Within weeks, one of them started shutting off even though it had a full battery. Apparently it is a known problem with this model. It took weeks of dealing with Samsung's customer service and repair center to be told they were sending it back in its broken state. It took many phone calls but they finally refunded the money. Now we cross our fingers and hope the second one holds up. FYI, when it works, it is nice. It has a decent display and good battery life. But I would not recommend to others.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Melissa, thank you for your feedback on your Samsung Galaxy A25. We understand how important your device is to you every day for communication and safety reasons. We have some resources available online that may help in this matter. We have an article available titled "Galaxy phone or tablet is not staying on or charging". We hope you have found a device that meets and exceeds your expectations. Thank you for being a Samsung customer. -Elizabeth
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase of Samsung A25 product, brought me the best experience in about 30 years of buying cell phones. Thanks to Johnathan Code, salesman/consultant who was very knowledgeable and pleasant. I wish that The Bestbuy could have all the time poeple like him.
I would recommend this to a friend