Customer Ratings & Reviews
- Model:
- SM-A256UZKDXAA
- SKU:
- 6569886
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Galaxy A25 5G 128GB (Unlocked) for its budget-friendly price, decent camera quality, long battery life, and the convenience of being unlocked for use with any carrier. While some users have experienced network registration issues, many are pleased with the phone's performance, storage capacity, and fast processing speed.
This summary was generated by AI based on customer reviews.
Samsung No Charger?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated Samsung - since when you sell a phone and don't provide a charger? And no one says a thing but simply have to make an additional charger purchase. People learn to appeal those kind of things and stop allowing these companies to rob us. sucks!
No, I would not recommend this to a friendDoes what it’s supposed to
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of a crap phone, definitely not an iPhone or galaxy quality but it gets the job done if you can’t spend a G on a phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there TeahnaN, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be happy to assist you with whatever you may be experiencing with your device, but we need more information than we currently have available before we can do so. Please reach out to Samsung Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
Don't buy this model from Best Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was a lemon, would not hold network service connection no matter which part of the valley I was in, and the service provider could not find anything wrong with it as far as service settings, so they advised it's a failure of the phone under manufacturer warranty that I must now hassle with to return before the 90 days ends.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MamaBear623, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a moment to review, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
No product in package/ no investigation/
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the package. Just an empty cardboard box. Then best buy refuses an investigation requested from FedEx to look into the matter which is odd. And all I was told is to take it up with the delivery co. Almost $300 in the toilet for lack of care. Customer service/loss prevention is non existent with best buy.
No, I would not recommend this to a friendWhat a dud!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone keeps restarting, there is no rhyme or reason, after multiple resets the problem still presists. Samsung’s customer service is horrible and return window has closed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Singh, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Third-party apps can cause random or constant reboots to happen on your phone or tablet. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue. Take a moment to review, "Samsung phone or tablet reboots repeatedly" to help resolve what you have described to be experiencing with your Galaxy A25. If you would like any further assistance afterwards or if you have any questions for us, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer. - Debra
Worthless
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During the day, it will shut down for no reason. The screen will also freeze for no reason.
No, I would not recommend this to a friendIssue with the phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was easy to set up, and the on-board app easily copied all of my apps and data from my old phone. But less than 2 weeks after getting it, it started shutting down on its own, and there was nothing I could do but return it and go for the better-established A15.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarkJ, thank you for sharing your thoughts with us about your Samsung Galaxy A25. We understand how important your device is to you on a daily basis. We have a team of experts available to help our customers with any aspect of their device that is not functioning as intended or expected. We hope you will reach out to them if you have questions about your device or experience anything out of the ordinary. Thank you for being a Samsung customer. -Elizabeth
Why the ads said Unlocked?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I inserted the SIM card, as the ads said, I thought it was fully unlocked, but it was locked. I do not understand.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there SolomonM, thanks for taking the time to review your Samsung Galaxy A25. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The advertised unlocked Galaxy A25 is compatible with the following wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support for further assistance and/or help with troubleshooting. Thank you for being a loyal Samsung customer. - Debra
Regretting this purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased 4/12/24, by 4/29 intermittent power issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JasonS, thank you for your feedback on your Samsung Galaxy A25. We understand how frustrating it is to have a device that is not operating as intended or expected. We have some resources available online to help you with the battery titled "Get the most out of your Galaxy phone or tablet battery", "Galaxy phone or tablet is not staying on or charging", "Galaxy Battery - Optimization". We also have the Samsung Support Team to offer additional tips and options for a resolution if you have need. Thank you for being a Samsung customer. -Elizabeth
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They charged stocking fees which they dodnt mentioned anywhere
No, I would not recommend this to a friendNope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Phones ever. Its 2024 and my calls dropped like it was 2000.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey JimmieO34, thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy A25. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone is dropping calls occasionally, it is most likely a signal issue. However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software update, or doing a factory reset. Take a moment to review, "Dropped calls on a Samsung phone: when you have the opportunity to conduct some quick troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you would like any further assistance by reaching out to Samsung Support afterward. Thank you for being a trustworthy Samsung customer. - Debra
- Pros mentioned:Battery life
It's okay for what it is
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is okay but it definitely does lag a wholeee lot doing even minimal tasks. Gaming is pretty good but nothing groundbreaking, just runs well enough. Screen display is nice but the ugly notch and bezels kinda ruin it. Although the screen display itself looks super vibrant and can get pretty bright. No ESIM compatibility which kinda sucks, so if you have a defective SIM you can't just easily fix it, you'll need another SIM. Overall feel of the phone is okay. Sad that Blue Black is the only color available in the US because I personally think the Light Blue and Yellow international variants look much nicer. The Blue Black color looks kinda cheap. Cameras are very middling and performance is very middling in general. I'd say this is a good phone for someone who only uses it for basic tasks and doesn't do a whole lot at once. I guess I'd be considered a "power user" as I typically have a lot running at once. In conclusion, this phone is best for someone who only really uses it for social media and the like. Battery life is definitely better than my old phone, but note that this phone does not have wireless charging which also kinda sucks.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there KaySugar, thank you for sharing your thoughts with us about your Samsung Galaxy A25. We understand how important your device is to you every day and we are pleased to hear you are having an overall positive experience with your device. We do have two articles available online to help with the speed and responsiveness of your device titled "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have the full device manual and the Samsung Support Team available to help with different camera settings and features or any other questions you may have. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Camera quality
Pretty Good Phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker is good and this phone display Is awesome.
I would recommend this to a friend Don't buy anything not NEW from Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the phone works, it works great. However, DON'T BUY ANYTHING NOT NEW FROM BESTBUY. I bought 2 open box phones from Best Buy - both claiming to be in excellent condition. When I received the first phone, it took me all of 2 minutes to realize that the previous owner never cleared their Google account, rendering this phone 100% useless. Since I ordered the phone online, I had to ship it back to the BestBuy warehouse and buy a new phone rather than just exchange it in person. When I bought the second phone, it struggled to make phone calls when not connected to Wi-Fi. After a lot of back and forth with Verizon, BestBuy, and Samsung, it was determined that it was a damaged antenna - something that happened outside of my control. I tried to send it to Samsung to get is fixed, and lo and behold, the part is on back order nationwide and Samsung is offering a new phone. Part of the issue is Samsung, I understand. But had the Geek Squad checked out either of the phones for 2 minutes, they wouldn't have sold them. I'm not buying anything that's not NEW from Best Buy going forward.
I would recommend this to a friend- Pros mentioned:Camera quality
Disgusting Samsung A version.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in November 2024. It is a primitive version of Samsung, slow, apps close while working or reading, opens apps by itself, turns on by itself, the worst Samsung version. The only thing good about it are pictures and videos. I found out too late to ONLY buy Samsung S versions. I wich I could return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings SaelM, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A25. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Take a moment to review, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your device. Feel free to contact Samsung Support afterward if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
- Pros mentioned:Battery life
Buyer Beware: Research before purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware: Do your research We bought two of these phones. Within weeks, one of them started shutting off even though it had a full battery. Apparently it is a known problem with this model. It took weeks of dealing with Samsung's customer service and repair center to be told they were sending it back in its broken state. It took many phone calls but they finally refunded the money. Now we cross our fingers and hope the second one holds up. FYI, when it works, it is nice. It has a decent display and good battery life. But I would not recommend to others.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Melissa, thank you for your feedback on your Samsung Galaxy A25. We understand how important your device is to you every day for communication and safety reasons. We have some resources available online that may help in this matter. We have an article available titled "Galaxy phone or tablet is not staying on or charging". We hope you have found a device that meets and exceeds your expectations. Thank you for being a Samsung customer. -Elizabeth
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase of Samsung A25 product, brought me the best experience in about 30 years of buying cell phones. Thanks to Johnathan Code, salesman/consultant who was very knowledgeable and pleasant. I wish that The Bestbuy could have all the time poeple like him.
I would recommend this to a friend