Customer Ratings & Reviews
- Model:
- SM-A256UZKDXAA
- SKU:
- 6569886
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Galaxy A25 5G 128GB (Unlocked) for its budget-friendly price, decent camera quality, long battery life, and the convenience of being unlocked for use with any carrier. While some users have experienced network registration issues, many are pleased with the phone's performance, storage capacity, and fast processing speed.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
Best Phone ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features camera quality is awesome, the speakers are super clear, love this phone.
I would recommend this to a friend - Pros mentioned:Performance
Good Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone for the price, everything works as expected,
I would recommend this to a friend Low cost phone but great quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone for a low price…. My son enjoyed using it..
I would recommend this to a friend- Pros mentioned:Price
Great phone.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone at a decent price. It does all the thing a phone needs to do wothout the crazy cost of flagship phones.
I would recommend this to a friend comparable to superior brand but is affordable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very affordable and light weight and is comparable to superior brands
I would recommend this to a friendVery efficient phone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent phone works fast, just the perfect present for my Mom
I would recommend this to a friend- Pros mentioned:Price
Everything you'll need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone for a great price worth every penny I would highly recommend it
I would recommend this to a friend Recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product fit for purpose. I recommend this to anyone.
I would recommend this to a friend- Pros mentioned:Battery life
Phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone have been using it for a while now and have not had priblems at all
I would recommend this to a friend - Pros mentioned:Battery life
Samsung A25
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is smooth and the battery easily lasts all day with fast charging. Best Buy offers better pricing and exceptional customer service, making this purchase even more worthwhile. Highly recommended!
I would recommend this to a friend - Pros mentioned:Battery life, Camera quality
Too slow
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is relatively slow, I would recommend going to a A50 series Samsung at least. Display quality was fine for a budget phone. Battery life was good and cameras were not great.
I would recommend this to a friendBrand response from Samsung
Posted .Good day Infinite148, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A25. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your tablet for faster, better performance. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being an unwavering Samsung customer. - Debra
- Pros mentioned:Price
Best price and quality phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and expectations on this one its actually really great!!! I just bought it as a gift and the quality and picture is really great !!! Honestly the best price and quality and picture of thhis product was worth it !!!
I would recommend this to a friend - Pros mentioned:Price
Good priced !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cellular phone for a great price Much better than the Motorola I had
I would recommend this to a friend - Pros mentioned:Performance
Excellent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent phone with 0 problems and easy to handle
I would recommend this to a friend - Pros mentioned:Ease of use
Galaxy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing phone, it very easy to navigate and I can use it anywhere in the world
I would recommend this to a friend Questionable right now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the phone at first. However, 2 weeks after receiving it, Samsung did an update. Now, the service randomly disconnects, leaving me with no calling, texting or data until it decides to connect again. I did every troubleshooting that was possible. Samsung sent me to their repair center under warranty. The repair center can not even run diagnostics on it because it is so new that it is not even in their system. Going by what I told them about the issue and the troubleshooting I have done, Samsung's repair center said the phone needs a new motherboard. I can't say for sure, but I'm pretty sure that means everything but the shell. They are unable to get the part. They said to contact Samsung since it is under warranty. To get it fixed, I have to send it to Samsung to look at. They said it will take 10 to 12 BUSINESS days just to look at it. That is not including shipping time there and back, they said. I will be without any phone for 2 to 3 WEEKS. I wondered if the problem is a result of their update, but they refuse to check into that first. I have to send my phone in. Maybe I got a bad phone. Maybe it was the update. Maybe we shouldn't buy this model at all. Right now, I don't know. I also had problems with SIM2. I kept getting the error message "connection problem or invalid MMI code." I have never entered an MMI code. You hit ok and the message goes away for a few seconds and pops right back up repeatedly. My service worked fine, but I couldn't get rid of the message. Through the internet, I found out it is common with dual SIM phones. I THINK I fixed that thanks to my own searches on the internet. No thanks to Samsung, as they all said they had no idea what that was. I discovered that Samsung customer service is horrible, giving them many hours of my time. Also, please BE AWARE that this phone is NOT COMPATIBLE WITH US CELLULAR. I did both the online IMEI checker and called the company. Samsung said in answer to many of the questions on this listing that it is compatible. It is not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha YorkieLover, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A25. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some free time available, please take a moment to review, "Samsung phone has poor signal and cannot use data or make calls," "Galaxy phone is unable to make or receive calls," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. Being that unlocked devices are not tied to any one specific wireless carrier, they can be compatible with multiple wireless carriers. To be more specific, the advertised unlocked Galaxy A25 shows on the BestBuy website as being compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. You are more than welcome to reach out directly to the carrier of your choosing to inquire if an unlocked device may or may not be compatible on that carrier's wireless network, if you choose. If you would like any further assistance or if you have any questions for us, let us know by contacting Samsung Support. Thank you for being a staunch Samsung customer. - Debra
- Pros mentioned:Battery life
Great Value!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phone! Fast and reliable. Charges super fast and holds it's charge very well. I always liked Samsung phones and missed having one. This phone is amazing for the price.
I would recommend this to a friend - Cons mentioned:Network connectivity
Poor Network Connection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's difficult to write a negative review on a device that is affordably priced, however, this phone is not reliable. It is not the lowest priced device by Samsung, so I expected some quality from it. The largest issue I have is unreliable network connection. It is terrible with calls, text and data usage. I guess this is an issue with the antenna. When connected to WIFI the performance is acceptable. With it's low-end processor there is noticable delays. The camera works, but sometimes the shutter takes very long and the moment has passed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings JarrodT, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A25. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please take a moment to review, "Issues with mobile network connection on Samsung phone or tablet" when you have the opportunity to help resolve what you may be experiencing with your connectivity. If you would like any further assistance afterward, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A smile maker for your best friend and your favorite person
I would recommend this to a friend- Pros mentioned:Camera quality
Terrible cell service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has terrible cell signal reception. It doesn't work from inside my car. When it goes into 5G UC (high speed 5G, t-mobile) it drops to NO data in most places. On Wifi its a fine phone. Beautiful display, reasonably fast. But it doesn't work as a phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JamesF, thanks for taking the opportunity to review your Samsung Galaxy A25. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a moment to review, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your device's mobile connectivity. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra
