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Customer Ratings & Reviews

Samsung - Galaxy A9 with 128GB Memory Cell Phone (Unlocked) - Caviar Black-Front_Standard

Customer rating

Rating 3.5 out of 5 stars with 12 reviews

67%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 2 reviews

Pros

Cons

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Customer ratings & reviews

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Page 1, showing1-12 of 12 Reviews
  • Rating: 2 out of 5 stars

    Love the phone, BUT

    Posted
    carobbar83
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    i'm only giving this a 2 star rating because I wasn't able to get insurance for the phone from Best Buy. I reached out to Samsung and was told this is a non-US phone and I would need to get insurance through a link she gave me for non-US phones. She recommended I return for a US Model. I love the phone and don't want to return it. I wish I would have been advised about this from Best Buy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Misleading website

    Posted
    Lloyd
    • Verified PurchaserVerified Purchase

    The website said that the cell phone had a manufacture's warranty for one year. When the phone arrived I saw that that warranty was valid only in Latin America. North Carolina is not in Latin American. Then Best Buy charged me a $35 restocking fee for their misleading statements!!!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not a bad phone

    Posted
    Ecmoney
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The only problem was that the phone battery wouldn't hold a charge for very long so I upgraded.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice reliable phone

    Posted
    J2mmn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It was a gift for my girlfriends dad and he liked it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    buy one but not this one

    Posted
    Kenan
    • My Best Buy® Member

    should you buy a phone from Samsung - yes. should you buy one that costs over 400 dollars - yes. should you buy this one - no - not this particular one. Why not? Type in the name of the phone and YouTube and look at some of the reviews. Of particular interest are build quality and camera quality. Well what do I look for then instead? You will look for s8+, s9+ or s10+ depending on your budget.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good phone for different region

    Posted
    Favor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like no contract phones. So when I saw this unlocked product reasonably priced, I thought it matched good design, no contract, decent pricing, and good performance. However, when I received the phone, it had No Warranty in United States! How would Bestbuy sell a product without warranty in the place of sale and use? Should the seller Not indicate that this product is not warranted in USA? I returned the phone to Bestbuy they charged me a princely $35 fee for repackaging though I Did Not use the phone for a second. They said the package seal had been broken!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    GOOD

    Posted
    zaideo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm satisfied worth the price i paid phone pictures taken are clear and good. battery last longer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great smartphone!

    Posted
    ADSEJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nice device, very handy and easy to use. Good camera resolution too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great upgrade

    Posted
    Sima
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Upgraded from Samsung 5, love the bigger screen. Travel a lot, 2 sim card feature is very beneficial. Easy to use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wife is happy, life is happy!

    Posted
    only1slider
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a purchase for my wife, who is a scared one for change, but has always had Samsung. She picked it up, the ease of the transfer was quite CALMING! She is excited about the camera, though I bought her a semi pro Nikon (go figure), she has not had any complaints, and as WE all know...we WOULD be the FIRST to hear of them!

    I would recommend this to a friend

    • Brand response

      Samsung

      Hi only1slider! We're so happy that you've found the perfect phone for your wife. Thanks for letting Samsung be a part of your family. ^Elizabeth Samsung

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    Frost47
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is an amazing phone. Purchased this for my wife. She loves it!!! I felt it had more value for the money than an S9. Price was great!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    All good and user friendly

    Posted
    bbgirlpurchase
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Phone was good and user friendly recommended to everyone

    I would recommend this to a friend