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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 328 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers find value in the Galaxy Book Pro 360's lightweight design, fast performance, and long battery life. They appreciate its portability and powerful performance, making it suitable for tasks such as photo editing and multitasking. However, some users have concerns about the fan noise, camera quality, fingerprint smudges, and its premium price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 328 reviews
  • Pros mentioned:
    Lightweight
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Great buy for samsung users

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super lightweight and thin and works great with my other samsung products. Only down side is the pen that comes with it doesnt have a dedicated storage, but there is a magnetic area that it can somewhat attach to.Additionally, its almost impossible to see anything on the screen outside even at the highest brightness. The price is pretty high but you get so much out of it in return. Id say that this computer would be best for people who have work on the go and need something to quickly grab. Additionally anyone with products in the samsung ecosystem would greatly benefit from many of the cross compatible features that the computer has.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Excellent Highly Portable, Yet Solid Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the Samsung Galaxy Book Pro just under a month now and I am very happy with it. I love how light weight and compact it is, while still feeling very solid. The AMOLED screen is beautiful. Some have commented that the screen is not bright enough, but it has been perfect for my needs, primarily indoors. I thought the absence of the standard USB ports would be an issue, but it really hasn't been. I have on USB-C to USB dongle that has been more that sufficient for my needs. It is also nice to be able to use any of the USB-C ports to charge the laptop. Being able to charge from either the left or right side is a benefit. I am not a real heavy user, so the battery usually lasts me a couple days on a charge.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    I might just be unlucky

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITs an ok laptop does the normal stuff and some vary light gaming. We did have problems from day one though, the first one they sent us had a screen defect and had to replace it which was a hassle. a year later we had to buy a new fan for it as it was starting to click when the fan was engaged. two years almost to date it just wouldn't turn on so after doing some research I had to open up the laptop and disconnect the battery and wait a few minuets and hook it back up for it to turn on. We'll see what year three holds for what I have to replace next.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Light
    Cons mentioned:
    Camera

    Rated 5 out of 5 stars

    Great computer in a very small package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slick 2 in 1. Fast, great looking screen, light and small. Much more than I expected from such a small computer. I was a little concerned about not having a hdmi output but picked up a usb-c to hdmi cable and it connected to my 26" monitor effortlessly. The only shortcoming I've found is that the camera is not the best. When I turn the camera on for a zoom my picture on the screen was pretty grainy. Other than that it is a great machine so far. It will take a little getting used to using it in tablet mode. Screen is sensitive and there is almost no bezel so it is easy to touch where you don't want to and initiate or close items.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Hard to beat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was as described in samsung website lighter then i tought very fast touch screen is awesome the price is hard to swallow but if you can wait for it to go on sale its the best laptop in the samsung lineup 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Light, Lightweight

    Rated 5 out of 5 stars

    Beautiful Light weight portable laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing laptop. I went for this because I wanted something that is light weight, thin this was it. Weights practrically nothing and the screen on this is AMAZING! 1st laptop I have owned with an OLED screen and its hard to use any other screen after you use this. Playing Google Stadia on it, watching movies, doesnt matter what you do this screen is to die for. Like all small laptops its not designed for upgradability or the fastest machine out but for the size with a i7 and 16gb of ram that really isnt a need to do anything else. if you are looking for the ultimate portable laptop and don't game look no further.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    samsung 2 in 1 laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its fast, the keys feel great, the lack of a regular usb to hook up a real 10key and a mouse is a big problem for me, it was 1500 out the door october 2021, november and its at the geek store because the biometrics wont work and it doesnt take the password to open it up. The touch screen is great, so different and inovative.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Light, Lightweight

    Rated 5 out of 5 stars

    Light and Fast

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very light and fast. It is easy to carry anywhere and has a very quick boot-up. Battery life is long in regular computing.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    EXCELLENT SMALL BUT POWERFUL LAPTOP

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time after 6 years i upgraded to a new laptop and what a big difference it makes. I got the best deal on cyber monday flash sale slashing $500 off the price. This laptop is small, very lightweight yet powerful. Screen is excellent and very fast. I immediately upgraded to Windows 11 with no problem. This is a great everyday laptop, not for hard core gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    If you want small and great- this is your choice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE LOVE LOVE IT!! It is small, compactable, slips into my purse, touch screen with a pen! or use in laptop position. I watch movies on it, play games on it, work in photoshop on it, it just works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Light

    Rated 5 out of 5 stars

    Fast and light!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this laptop for two weeks. The setup is smooth and I was able to upgrade to Win 11 without any issues. Things I love: It has fingerprint recognition technology - no need to enter passwords to turn on the company anymore. It is super light - easy to travel with. Other reviews complaints about fan noise and resolution - I don't have the noise issue, and I usually hook it up to an external monitor when used at home. The speed is great. Improvements: a holder for pen would be great. I already misplaced the pen. Also, maybe just me - it is hard to open the laptop since it is so thin and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Light

    Rated 4 out of 5 stars

    One of the best laptops I ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the light and flexibly of this laptop. The speed and graphics is great. I love the fact that battery last so long.

    I would recommend this to a friend
  • Pros mentioned:
    Fast
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Love samsung product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am coming from a chromebook which was very fast but rendered pretty much useless because the limitation of apps . I am very haooy with my purchase of the gakaxybook. It is very fast and has a great keyboard to type on (nice ans quiet) i am apart of the samsung ecosytem so i love the swift connection to my earbuds and smartphone. However the speaker are not loud and the fan cuts on frequently. I am still satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Light
    Cons mentioned:
    Fingerprint magnet

    Rated 4 out of 5 stars

    so so

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super light and slim. Touch screen works great. Blue color is very cool but not good with fingerprint over it all the time. Spec is higher than my old lenovo yoga but somehow seems to run slower. Good display but sound is not as loud neither when I struggled to hear during meeting without headphones. I only used it as day to day simple office work, like email and excel so no problem so far. The only plus point for me here is just the light weight!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    Nice laptop but can't install Windows 11 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is small and portable. This makes it easy to take around for trips. However, the small size and slippery casing makes opening one hand tricky as your hand will slide off. The charging plug is smaller than I expected which is good. I have an older HP and the USB charging block is larger and bulkier. I would give it a 5 star rating, but one downside to this laptop is that you can't install a fresh copy of Windows 11 Pro. I like to have a hard copy of the Pro license in case I have to rebuild the laptop and also remove the bloat ware. I purchased a new copy of Windows 11 Pro and was trying to install it fresh. The cost of the Windows 11 Pro Upgrade is about the same cost as the full version. When installing a fresh copy, it always registers the copy as Home with the existing laptop activation key. There is no way to stop the install from using the OEM activation key. Contacted Samsung and they said it was not possible "at this time". I haven't tried the regular upgrade to Pro. Going to wait a while and see if it is possible to install a fresh copy.

    I would recommend this to a friend
  • Pros mentioned:
    Light
    Cons mentioned:
    Fingerprint magnet

    Rated 5 out of 5 stars

    Awesome laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome laptop! thin and light, long lasting battery, and fast. S-pen is useful and easy to use and hold. Attaches to the laptop by magnets when not in use. Speakers aren't that great but I'm normally using ear buds anyway. Dark blue color collects fingerprints like crazy (first world problem). Would be better if I was able to get the cellular model, but it wasn't available (still isn't)

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight
    Cons mentioned:
    Fingerprint magnet

    Rated 3 out of 5 stars

    Almost perfect!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really wanted to like this laptop and we did up until the point the screen started flickering for no apparent reason. Luckily it happened just before Best Buy’s return date ended. Onto the notebook…. These notebooks are so cool that it was really hard to return. Excellent specs at a really good price point. Even better if you can get it on sale. Maybe the most important feature that they have going to them is their portability. Almost 12” Macbook like portability. Other things to take into consideration if you read other reviews is that the “webcam” IS just mediocre, and the blue colored unit DOES accumulate fingerprints like nothing I’ve seen before.

    I would recommend this to a friend
  • Pros mentioned:
    Light

    Rated 5 out of 5 stars

    Samsung Addict

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this computer! Have my phone even linked up (only if Wi-Fi is on). Its light weight and battery last a long time. Only thing I dislike is when you unplug the power cord and the brightness goes down a lot; even when having the brightness all the way up. There are only 3 type ports for USB Type C so you will need an adaptor.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for school, don’t really use, but when I do use it it can perform well. Battery charges quickly and drains slowly. SPen is cool too.

    I would recommend this to a friend
  • Pros mentioned:
    Light

    Rated 4 out of 5 stars

    Great and Beautiful Lightweight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I was in love with this lightweight and very convenient laptop. I bought it brand new for cyber Monday; however, every time I opened it, it would freeze up. Had to end up returning it. But I know that if I received a fully functioning Samsung Galaxy Book Pro, I would have loved it and kept it. So many ports, fans are silent, speakers are loud, amazing RAM and SSD. Love the fact that it does not have a bulky charger. Because I returned it, I am trying out a Dell now, which is a little heavier, has a bulky charger, fans are EXTREMELY loud when installing updates and has crashed on me once... Wish me luck lol It has 12 more days to try to impress me.

    I would recommend this to a friend
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