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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 91 reviews

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  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-91 of 91 reviews
  • Rated 5 out of 5 stars

    Samir

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The online process was smooth. The website information was adequate for making a choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grandson is A gamer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and the recipient is very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who helped me decide what was the best computer for me was excellent

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can’t connect with Canon printers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed like a good laptop but with Snapdragon I couldn’t connect to my canon printer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Dennisob, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Book4 Edge. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your connectivity but we need more details regarding what may be occurring with your device before we can do so. Please feel free to contact Support at your leisure if you would like further assistance with troubleshooting your device. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Didn't sync with Samsung Android phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very pretty, especially in a sea of imo very ugly laptop options, but that's where the list of positives ends. My previous Chromebook died, so in my search for a new laptop, one of my top priorities was for whatever I get to sync well with my phone because I really appreciated that about my last one. The Windows link to phone thing wouldn't work at all. The laptop would connect to my phone (also Samsung) via Bluetooth very briefly, but then would immediately disconnect, and link to phone couldn't find the device. I tried every troubleshooting tip I could find online, but nothing worked. The laptop had pending updates that kept trying and failing to install. Trying to set it up was a nightmare. I'm not very brand loyal as I like to try everything and usually like different things for different reasons, but Samsung has always been a favorite of mine. This is the first time I've ever been let down so hard by Samsung (though I think most, if not all, of the blame actually lies with Windows). I returned it, ordered a customized HP Chromebook directly from the HP site, and my experience with it has been 1000x better. (Side note - my experience with Best Buy was great. Easy transparent ordering, quick delivery, smooth no-hassle return process.)

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day AshleyM, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book4 Edge. Your valuable input is appreciated. Samsung provides a 12-montht warranty on your device for manufacturing defects in materials and workmanship. Please feel free to check out, "Samsung Galaxy phones and Link to Windows," and "Phone Link with your Galaxy phone and Windows 10 or 11 PC" to help resolve what you've described to be experiencing with your PC. Feel free to contact Support afterward if you have any questions or if you would like any further assistance. Thanks for being a valued Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a touch screen lap top. The assistant assured me thats it was a good buy and it was touch screen . Sent it out of thr country as a gift to a university student. To find out it isnt...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    An Okay Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting ddr5 ram to be fast, it is but windows 11 sucks roughly 9gbs of its 16gb ram. I would recommend a 32gb version since Windows isn't optimized to use less ram.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations ZnxtreviewAaron, thanks for sharing your thoughts with us about your experience using your Samsung Galaxy Book4 Edge. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please feel free to contact Support at your leisure. Thanks for being a dedicated Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Not the product you want.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong description of product, over promised and under delivered.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lab top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, like how it connects to my samsung phone and can pull data from each. Light weight, great picture, only thing is i wished the keys lit up and more usb c plug in spots

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice and light weight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The screen is really nice looking. Does what i need it and is more then great for a student.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Why would a Samsung not be a touch screen?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A samung thats not touchscreen? Why? Just why? I was looking forward to adding it to my samsung electronic group until i found out it wasn't touch screen.

    No, I would not recommend this to a friend
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