Customer Ratings & Reviews
![Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 .1 F12 PrtSc Insert Del / \* I . I 1 : 2 # 3 $ 4 % 5 A 6 & 7 * 8 I 9 I 0 I I + - Backspace + Num Lock Tab Q W E R T Y U I O P { [ } ] I / 7 Home 8 1 9 PgUp Caps Lock A S D F G H J K L - i . - Enter 4 1 5 6 Shift Z x V B N M < - > ? / Shift 1 End 2 1 3 PgOn Ctrl F Alt Alt Home Pg Up Pg Down End 0 Ins Del Enter](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/b8c586ed-7472-42eb-ae9f-a0913cf5b475.jpg)
- Model:
- NP960XHA-KG2US
- SKU:
- 6613608
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the Galaxy Book5 Pro, particularly its impressive screen quality that is sharp and vibrant. The laptop's overall performance and processor speed receive positive feedback, with users noting its ability to handle tasks efficiently. Many appreciate the good battery life and lightweight design, enhancing its portability. Additionally, users find the storage capacity sufficient and value the inclusion of all the right ports.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great for anything!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop, unbelievable what this thing can do!
I would recommend this to a friend A great Apple replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a great addition to my Samsung family of devices. When I have all devices together, this laptop seamlessly integrates them all to make production time drop.
I would recommend this to a friend- Pros mentioned:Screen quality
Samsung laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device! Screen is phenomenal. Battery life could be a lil better but overall no complaints!
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is do goof for school work and for other stuff
I would recommend this to a friend - Pros mentioned:Overall performance
the best notebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there were 6 stars, I would give them 6. An excellent product at a very reasonable price for its features.
I would recommend this to a friend - Pros mentioned:Portability
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. So easy to set up. Was using this within 10 minutes of unboxes.
I would recommend this to a friend - Pros mentioned:Screen quality
Samsung laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the thin, lighweight design. Bright screen display.
I would recommend this to a friend - Pros mentioned:Overall performance
It's just right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great and met my expectations. It excels in the area's that I asked for. I will definitely buy from these folks again.
I would recommend this to a friend Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson was excellent. She explained everything and answered all my questions.
I would recommend this to a friend- Pros mentioned:Screen quality
Galaxy book 5 pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very excellent build quality accompanied by great tech .
I would recommend this to a friend - Pros mentioned:Overall performance
good but pricy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer pricy works well and can run some games on it
I would recommend this to a friend Great gift for a great love.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my wife, let me tell you she has been a happy wife ever since. Happy wife, happy life.
I would recommend this to a friend- Pros mentioned:Overall performance
NICE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I purchase it. performs exactly as expected and plays well with my other samsung devices. Woould reccomend to others.
I would recommend this to a friend I had high hopes that is... until.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace a 4-year-old LG Gram 16. I would have like d to have bought a new LG Gram but the new ones no longer have a fingerprint reader and a mini SD card reader which are important to me. After reading consumer reports I noticed that the highest rated laptops were still Apples and LG grams ....this Samsung was The next highly rated. After setting up the computer and implementing my preferred personalized settings I noticed a flaw. The trackpad had dead spots that would not respond to the two finger scroll up and scroll down. This is unfortunate as I like many other things about the computer. Oh and the size of the track pad is unnecessarily ginormous. It is so big that some of you might find your palm interfering with functions. I tweaked the settings and eliminated all three finger and four finger gestures to help eliminate palm interference. However the dead spots in the trackpad were the deal breaker and the reason I returned it. I'm giving three stars because it is an excellent laptop in many other ways. By the way this trackpad dead spot issue is not isolated many others have reported the same problem. I tried the recommended troubleshooting to no avail. Back to LG. Where life is good. When you spend this much on a laptop you expect it to operate 100%. Your chattels exist to serve you not vice versa. I returned the laptop and decided that I'm keeping my LG Gram a while longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Robotech2112, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Book5 Pro. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Book5 Pro's trackpad is not responding to touches in certain areas, here are a few things you can do to help resolve what you may be experiencing. Please restart your PC. Check your touchpad settings. You can also try reinstalling the drivers. Ensure that your trackpad is clean from dirt, dust, and oils as this can interfere with functionality. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra
laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is exactly what I had hoped for. Lightweight laptop
I would recommend this to a friendPurchases
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing purchase, amazing workers that helped. I didnt know anything about computers they helped a ton!
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung Galaxy Book5 pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and I love my lap top!!! Excellent buy!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Nice laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say that it is great laptop, ..............
I would recommend this to a friend - Pros mentioned:Overall performance
Computadora Samnsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent is the place I always recommend for my purchases
I would recommend this to a friend Light but mighty laptop!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light, quality computer. Also stylish, well made, with state of the art everything.
I would recommend this to a friend
