Customer Ratings & Reviews

Great for what it is, work and multi tasking, pretty screen and has a.i, and co piolet .. not so much for gaming and rendering..

Great Laptop. Like the touch screen and bigger size

Works great. Will definitely buy again in the future.

Great laptop Very quick Touch screen responsive!

This computer is very good, I highly recommend it.

Tthanks to Lionel for assisting me in purchase of my new laptop, and accessories

This computer has improved my business in so many ways . Highly recommend!

While it works great, the settings i have for it and the way i use it in terms of battery life aren't living up to my expectations. The battery life as advertised is not over 20 hours and i use intensive tasks such as video editing and playing games on a lower charge even in silent mode. I wanted more space for my videos since i do over an hour of them, but 1tb is not enough since a lot of apps i am not using eat up a lot of space. I plan to get a new laptop preferably an intel core ultra 9 with 2tb of storage; i am going to sell my current laptop since i don't think i can return it anymore. Might as well compare intel ultra 7 and 9 to see what i can afford

Based on its hardware, I should've given this laptop a 5 star rating. But after less than 6 months of usage, it's generous to give it a 2 star because of the driver software problem, not to mention it infamously lack of Windows 11 Hello login in 2025. After about 5 months, my Samsung Galaxy Book5 Pro's physical keyboard frequently becomes useless. Following Samsung support page, I updated its keyboard driver and reboot it, it only temporarily fixed it. A couple of hours later, the problem resurfaces again. Calling Samsung Tech support didn't fix it, they just asked me to take it to service center that's more than 25 miles away. I'm not confident Samsung Service Center could fix it either because in the last a few days, I've tried to update its keyboard driver more than 7-8 times a day. The problem looks like a mismatched driver with WIN 11 25H2 package. Will Samsung notice this and come up with an updated driver soon???

The Samsung Galaxy Book5 Pro is an outstanding, full size laptop that features the best display I have seen in a long time. I have been searching for a replacement for my daily driver and have not been satisfied with my options up to now. I wanted a new Intel processor based laptop that was well equipped in terms of speed, RAM and a large, fast SSD drive. I wanted a large, bright, display capable of displaying accurate colors and supporting HDR video. I also wanted a reasonable number of I/O ports capable of high speed transfer rates and WiFi 7 to match my new whole-home mesh network. Finally, I wanted a battery that would last all-day and offer quick recharging. I'm pleased to tell you that Samsung has ticked all the boxes with the Book5 Pro and more! My first reaction was that this sucker is BIG! I expected it to be too heavy and bulky for my needs. I was wrong. The laptop is less than a half inch thick and is amazingly lightweight at under 3.5 pounds. The case is made of aluminum and is rigid and feels good in your hands. The keyboard is full sized and the trackpad is almost comically huge. Again, I was concerned thinking that I would be creating false "clicks" simply by laying my palms on it but Samsung has tuned the sensitivity so that just doesn't happen for me. The performance is snappy and with 16GB of RAM and a 1TB SSD I have plenty of capacity for my workloads. The WiFi 7 based wireless connected flawlessly to my network and performs very well. But the star of the show is the 16" AMOLED display! Boasting a resolution of 2880 x 1800 pixels with a 120Hz refresh rate and 400 nits of brightness, this thing is gorgeous! The touch screen panel is sensitive and responsive and has an anti-reflective surface. I loaded drivers for HDR and Dolby and then found some YouTube sample videos to test the image. The picture (and sound!) is simply stunning. Battery life has met expectations and it does recharge pretty rapidly. The laptop incudes the now obligatory AI hardware. Intel features an imbedded NPU offering up to 47 TOPS of performance. More than adequate for the avalanche of applications to come. In summary - I am delighted with the Book5 Pro. I strongly encourage you to add it to your short-list if you are in the market for a premium laptop solution.

You guys are rocking just the best in everything. F

This new Samsung Book5 Pro is an excellent laptop. With the new Intel processor and upgraded graphics card the laptop is fast and performs exceptionally well. I have been using a Samsung Book2 Pro 360 as my primary laptop for the last couple of years and the Book5 surpasses it in a number of meaningful ways. The most significant upgrade is the display. The new Book5 now has a 2880X1800 3K Amoled display that provides an absolutely stunning picture. I can’t say enough about how good this display is. The build quality seems to be improved with stronger hinges which may be due to the fact that the Book5 can not be used as a tablet like the Book2 can. I really noticed how quiet this new laptop is also. I have been using it for a couple of weeks and have not even heard the fans running and it barely gets warm. This is a big improvement over the Book2. Even though the laptop is very thin it comes with more than enough ports including an HDMI 2.1, (2) USB-C Thunderbolt, (1) USB-A, microSD card reader and a microphone jack. Samsung really improved the sound quality by repositioning the speakers, so they output from the edge of the bottom of the laptop instead of being completely flush on the bottom like the Book2. This makes the sound much more immersive and creates a wider soundstage especially with Dolby Atmos enabled. The backlit keyboard and trackpad both have a solid feel. The key travel makes it easy to type on and is quiet enough to not be distracting. The trackpad is large and easy to use. The battery life is very good although I think Samsung is a little optimistic with their claim of 25 hours. I am probably seeing around 12-14 hours. It comes with a fast charger and charges very quickly. The laptop is lightweight at under 3.5lbs. so even though it is on the large size it is easy to move around the house. I am not a gamer or content creator so I can’t speak to the performance for these needs but for overall daily use this laptop does a great job. Fast and responsive with a beautiful display. If you are looking for a well-built and great performing laptop this Book5 should definitely be on your list to check out.

I’m new to the laptop world and this has made it very easy for me to learn and navigate

It is a great laptop but the issue I had with this is the keyboard and the mouse.

Great laptop with great features! Samsung make great laptops and is premium feel.

Awesome, Very sleek laptop the battery is not as expected, couldn't make it run for more than 4 hours

Overall, it's a good laptop, though it does freeze occasionally.

Great product from Samsung. Great for students or small businesses. Products battery life isn't 21 hrs. as promised but it will last around 10-11 hours.

Didn't know that it would sync with my home/desktop computer. Other than that no issues.

Wonderful sales professionals and on time delivery.