Customer Ratings & Reviews
![Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 .1 F12 PrtSc Insert Del / \* I . I 1 : 2 # 3 $ 4 % 5 A 6 & 7 * 8 I 9 I 0 I I + - Backspace + Num Lock Tab Q W E R T Y U I O P { [ } ] I / 7 Home 8 1 9 PgUp Caps Lock A S D F G H J K L - i . - Enter 4 1 5 6 Shift Z x V B N M < - > ? / Shift 1 End 2 1 3 PgOn Ctrl F Alt Alt Home Pg Up Pg Down End 0 Ins Del Enter](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/b8c586ed-7472-42eb-ae9f-a0913cf5b475.jpg)
- Model:
- NP960XHA-KG3US
- SKU:
- 6613975
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Galaxy Book5 Pro's build quality, citing its premium feel, sleek design, and vibrant display. The laptop's battery life also receives high praise, with users reporting it easily lasts through a full workday. Its lightweight design is another frequently mentioned positive attribute. There are currently no reported negative customer experiences.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Build quality
Powerful, fun, worthy first
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first laptop and newest computer since building a PC over a decade ago. The Samsung ecosystem is nice luxury though, it's not always seem-less. Copilot is fun and I look forward to leveraging the NPU when that becomes more main stream. This laptop is sleek, boasts technical specs for professional work and entertains creativety with its suit of inputs & outputs. Part of the price is in the brand name but it feels right and satisfying.
I would recommend this to a friend - Pros mentioned:Build quality
Best laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen, really nice and easy to manipulate. Typing is smooth and so is the touch screen
I would recommend this to a friend - Pros mentioned:Processor speed
Amazing laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with it. Fast and the 1tb ssd is huge space for me.
I would recommend this to a friend Great laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Samsung Laptop, and I am very happy with it, its lightweight makes international travel smoother, I just like it muchly!
I would recommend this to a friend- Pros mentioned:Build quality
Samsung - Galaxy Book 5 Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent screen and refresh rate. Use for home office applications and it exceeds my expectations.
I would recommend this to a friend - Pros mentioned:Battery life
Best work laptop I've had in a while
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, reliable laptop. Awesome battery life and overall performance. Sound is much better than my older samsung laptop, so thats a big plus.
I would recommend this to a friend - Pros mentioned:Build quality
Samsung laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So good laptop very high quality very easily to transfer all laptop ro a new one
I would recommend this to a friend - Pros mentioned:Portability
Slim and sleek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect laptop, slim and sleek. Easy to carry almost no weight
I would recommend this to a friend - Pros mentioned:Battery life
Perfect for School
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop, light and powerful. I love that the battery lasts all through my college courses each day.
I would recommend this to a friend Join us. It's Bliss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Samsung phones for years, and this is my first Samsung laptop. Phone Link is pretty seamless, transferring files, calls, copy/paste clipboard data. Thin as heck, stays cool, and doesn't sound like a harrier jet taking off. It was a deal, a steal, the sale of the century at $1400, and I'm keeping it.
I would recommend this to a friendGreat Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. I replaced an older Samsung laptop needing more memory. This one has not dissappointed at all. I do a lot of photo editing and could not be happier
I would recommend this to a friendWork laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is amazing i have been able to do double the work in half the amount of time. Its fast smooth and excellent. Would recommend.
I would recommend this to a friendSamsung Galaxy Book 5 Pro Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer has performed overall as I had suspected. It was highly rated by Consumer Reports and CNET and that was ultimately why I chose this laptop.
I would recommend this to a friendGood Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a good computer to handle the new Publisher program from Micro Soft and this comuter seems to be doing a good job of it at a reasonable price. With family help I am learning how to use the new devise, but today I am needing more help than is currently available. It is quiet adventure
I would recommend this to a friendCracked screen after 3 weeks of light use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid buying this model if you don't want to risk your screen cracking for no apparent reason. Mine did in about 3 weeks with the laptop used as a desktop, never dropped it. Samsung refuses to repair it under the warranty (actually, they notified me that it is now void) because the physical damage (like a cracked screen), in their opinion, can be caused only by the user, not their design defect or faulty screen. And in Samsung's data sheet, it is advertised as: Built for the workday with military-grade toughness. Based on Samsung internal testing result, Galaxy Book Pro passed MIL-STD-810G tests for Drop, High Temp, Low Temp, Thermal Shock, Dust, Vibration, Low Pressure, Humidity. 8The display back cover of Galaxy Book Pro is made with 5000-series aluminum.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dimgeoch, thanks for taking the time out of your day to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer an extended warranty which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a cherished Samsung customer. - Debra
samsung GB5 pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems i get the duds, this was my 3rd one. each had its own flaw but as a whole i loved them
I would recommend this to a friendSamsung Galaxy Book5 Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the laptop. Battery life not as long as I expected. Doesn't make it thru an 8-hr work day if screen is in HDR mode. Overall - a nice laptop for the price.
I would recommend this to a friendThank you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am never disappointed with the products and service I get from Best Buy! Thank you again!
I would recommend this to a friendThe best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best!!! Agile, practical and precise!!!!!!!!!!!
I would recommend this to a friendSamsung Copilot 5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer,recomend 100%.Nice camera too especially
I would recommend this to a friend
