Customer Ratings & Reviews
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- Model:
- NP960XHA-KG3US
- SKU:
- 6613975
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Galaxy Book5 Pro's build quality, citing its premium feel, sleek design, and vibrant display. The laptop's battery life also receives high praise, with users reporting it easily lasts through a full workday. Its lightweight design is another frequently mentioned positive attribute. There are currently no reported negative customer experiences.
This summary was generated by AI based on customer reviews.
Quick review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived well packaged and in new condition it works perfectly
I would recommend this to a friendHighly recommended!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my laptop. It has enhanced my personal productivity!
I would recommend this to a friendNotebook samsung galaxy book 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente funcionamiento. La compra super rapido y a tiempo
I would recommend this to a friendCracked screen after 3 weeks of light use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid buying this model if you don't want to risk your screen cracking for no apparent reason. Mine did in about 3 weeks with the laptop used as a desktop, never dropped it. Samsung refuses to repair it under the warranty (actually, they notified me that it is now void) because the physical damage (like a cracked screen), in their opinion, can be caused only by the user, not their design defect or faulty screen. And in Samsung's data sheet, it is advertised as: Built for the workday with military-grade toughness. Based on Samsung internal testing result, Galaxy Book Pro passed MIL-STD-810G tests for Drop, High Temp, Low Temp, Thermal Shock, Dust, Vibration, Low Pressure, Humidity. 8The display back cover of Galaxy Book Pro is made with 5000-series aluminum.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dimgeoch, thanks for taking the time out of your day to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer an extended warranty which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a cherished Samsung customer. - Debra
