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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5897 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the Galaxy Buds2 Pro for their excellent sound quality, comfortable fit, and impressive battery life. Many also appreciate the available colors and seamless connectivity. Some customers have noted concerns regarding the sensitivity of the touch controls, the price point, and the strength of the active noise cancellation. A few users also feel the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 5,897 reviews
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love these earbuds. it is amazing, i often use it at work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for a time

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great out of the box but recent Samsung updates have created more bugs than fixes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    heapones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphones sound went low have to repair 3 months later

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations Rametsu13, thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you've described to be experiencing. If you would like further assistance afterward, please feel free to contact Support. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    My Experience with Buds2 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is very long, in my experience they go around 16 hours without needing a recharge! The ANC is a bit too aggressive for me though and it hurts my ears, and this revision doesn't let you change between a small or large amount like the original Buds Pro. The audio quality is improved though, and high quality. They also stay in my ears quite well but they don't push or feel large/uncomfortable at all. Another thing is that they seem to actually not pick up earwax. I had issues with my Buds1 Pro because of that, but these seem to almost always be perfectly clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung#1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes world's best devices and same with accessories

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Not quite there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds were ok, but not the best earbuds for that much money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelente audio y con tecnología para escuchar el sonido ambiental.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the headphones and the connect easy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    So disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a die-hard Samsung user I've had nothing but Android products. I bought my first pair of these in July 2024 the left earbud went out Feb 2025, just figured I got a bad pair and I didn't get the warranty so bought another pair in March 2025 and the same thing happened July 2025, the left one went out. Very upset. Never again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day Danidgold, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on your product for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support for further assistance. Thank you for being a loyal Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    If you have trouble with earbuds, dont get these.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not stay in my ear longer than 20 minutes. The bulbous bit makes it slide directly out of my ear with minimal use and theres absolutely nothing to anchor it like wingflaps. I got them to replace my buds+ because those are no longer available but they are genuinely an awful experience. The features are good, syncs up well and can do cool things with surround sound and whatnot but all of that is rendered moot by their god awful shape and physical design. Massive step backwards in design in my opinion.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little earbuds that have decent base. They stay in my small ears and don't fall out. The case is very good quality compared to Apple, Beats cases.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Major upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound much better than the other earbuds i had.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful upgrade from thr galaxy buds pro. Feels better in the ear

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Return and refund

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Earbuds does not seat on my ears. I can't do a simple walk or move if i have it on. What is the problem Samsung i prefer buds pro. I can't talk or shew anything while the bud is on my ears. Ridiculously frustrating

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      It’s wonderful to hear from you, Esther and we truly appreciate your review of the Galaxy Buds2 Pro as we strive to improve our devices and services. The Galaxy Buds Pro offer AI assistance directly in your ear, intelligent active noise cancellation enhanced 360 audio, and a secure, comfortable fit. Additionally, you can use the interpreter feature on your compatible Galaxy phone to receive crystal-clear translations through your Galaxy Buds, whether you are interacting in person or over the phone. If your earbuds are not fitting properly, it's helpful to complete an earbud fit test using the Galaxy Wearable app, which ensures they fit correctly. To do this, open the app on the phone your earbuds are connected to, tap on "Earbuds settings," then select "Earbud fit test" and tap "Start." Insert both earbuds into your ears and tap "Next." If prompted, you can tap "Try again" to rerun the test. The earbuds will chime for a few seconds, and the app will display your fit results as either "Poor fit" or "Good fit." Continue to run the fit test and make adjustments as needed until you achieve a comfortable fit. We hope that this helps. If you have any further concerns or questions, please be sure to reach out to us at Support. -Kelvin Samsung

  • Rated 5 out of 5 stars

    Galaxy buds 2 pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. I bought one pair for me and this one is for my wife. She loves them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Excellent buds that do a lot in a small package

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The galaxy buds 2 pro pack a lot of punch into a small package. As seen in the pics, the case is quite small and quite slim. The matte rubbery finish gives good grip and looks good as well. You can charge with USB-C or wirelessly. Since I have a galaxy S20 FE, I can use the phone to wirelessly top up the case. They are very quick to charge, even wirelessly and last quite a while. I have them in almost all day during work and every few days I give them a quick top up if I'm near my various wireless pads around the house or if I have a cable nearby Set up is easy, as soon as I opened the lid, my phone and laptop both picked them up and wanted me to confirm pairing. When they connect you get a popup showing the charge left in the case and the buds. Very handy to give a heads up when it's time to top up Audio quality is great. Calls come in very clear and the other side hears me really well. They can't tell I was using them vs my headset. Controls are easy to use. Single tap for pause/play, double for skip, triple for previous. I tend to often use only one bud at a time so I can pay attention to others working of needed, and what is great about these is that the commands are the same on both sides. Other sets usually have different controls on either side (ie left is previous/vol down, right is next/vol up) which is annoying when using 1 bud. You can volume control as well, but you have to go into the wearable app and go to lab. In there you'll find the volume enable. Don't like how buried it was. Part of the reason I only keep one bud in, is company policy at work, especially when walking around. Though when I'm sitting I like to put both in because the ANC is fantastic. Blocks out pretty much everything. Ambient is good too, I can hear what's around me clearly, incase I need to be paying attention Fitment is ok. It keeps slipping out of my left ear. I imagine it is something is wrong with my one ear, it may be too shallow where the bud sits. Given how low profile these are, it doesn't sit as well as other styles/brands. However it's only a real issue when I'm doing something active. For those times I'll use a cheaper set that sits better but I don't mind getting knocked around. I'll daily drive these when I'm sitting around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, Quality Sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these so far. Easy to connect to my phone and comfortable to wear. Great sound and noise cancelling ability.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing features on ios or the galaxy buds app

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Galaxybuds + were better in terms of more functionality personalisation on ios device this one probably works good on android not much functional on ios

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy Buds2 Pro True Wireless Earbud Headphones in Graphite offer an impressive mix of premium sound quality, sleek design, and seamless connectivity. These earbuds are a significant step up from their predecessors, featuring 24-bit Hi-Fi audio that delivers crisp highs, rich mids, and deep bass. The soundstage feels immersive, making them a fantastic choice for audiophiles and casual listeners alike. The Active Noise Cancellation (ANC) is highly effective, rivaling industry leaders. It blocks out ambient noise efficiently, enhancing focus whether you’re commuting or working. Ambient Sound Mode is equally impressive, providing clarity for surrounding sounds when needed. Comfort is another highlight. The ergonomic design ensures a secure fit without causing fatigue during extended use. With an IPX7 water resistance rating, the Buds2 Pro are perfect for workouts and outdoor activities. Connectivity is seamless with Samsung devices, offering features like Auto Switch and a low-latency gaming mode. The Bluetooth 5.3 connection ensures stability across all devices. Battery life is decent, providing about 5 hours with ANC on and up to 18 hours with the charging case. In summary, the Galaxy Buds2 Pro delivers exceptional value for its price, excelling in sound quality, comfort, and features. These earbuds are an excellent choice for Samsung ecosystem users and anyone seeking premium wireless audio.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Sound & Comfort! A Must-Have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are absolutely fantastic! The sound quality is incredibly crisp and clear, with just the right amount of bass to make music truly enjoyable. I'm especially impressed with the comfortable fit; they stay securely in my ears even during workouts, and I can wear them for hours without any discomfort. The battery life is excellent, easily getting me through my day, and the charging case is super convenient and compact. Connecting them was a breeze, and I haven't experienced any dropouts. They truly elevate my listening experience, whether I'm taking calls, listening to podcasts, or just enjoying my favorite tunes. Highly recommend!

    I would recommend this to a friend