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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 15276 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 15,276 reviews
  • Rated 5 out of 5 stars

    Great sound and long battery life!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these things so much so I bought a second set for myself and have bought 7 additional pair for my kids and family members. That are well worth the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these buds as a gift and have not received any complaints. I also purchased them for myself because they're that awesome. No issues with answering the phone, listening to music or watching YouTube. Amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buds+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my buds+. Before these i had the buds true and lost those on a vacation. Day after i came back home i had to buy these buds. Did my research and they are exactly what i need.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd set I bought and both sets stopped working. One of the earbuds loses it's sound. The sound is very very faint. And the other intermittently goes in and out. If it wasn't for them messing up, we would have loved them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for sharing your feedback regarding the Galaxy Buds2. Your feedback is greatly important as we continue to make changes and improvements all around. You can elevate your audio experience with the Galaxy Buds2, which now comes equipped with an innovative translation feature that allows you to communicate effortlessly in different languages. This cutting-edge capability acts as a personal translator right in your ear, enabling you to engage in conversations without the fear of language barriers. To activate the translation feature, simply pair your Galaxy Buds2 with your Samsung Galaxy smartphone and toggle the translation option in the settings. This seamless integration allows you to enjoy smooth communication, whether you’re having a face-to-face discussion or chatting over the phone. We hate to see that your buds haven't been performing as expected. We'd like to work with you to get this resolved. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If your Galaxy Buds have no or low volume and poor sound quality on one or both buds, there may be a couple of reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Check out our guide called. "No, low, or poor audio quality on Samsung earbuds" for options to help troubleshoot this. If this continues to be your experience, please reach out to us at Support so that we can look into what needs to be done to get this resolved. -Kelvin Samsung

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase my Galaxy buds and was extremely happy with the purchase. Sales staff at this by great and the beds are exactly what I thought they'd be thanks Best Buy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lost 3 sets already in the pa st 1 yr

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd time buying this type of air piece. Doesnt last at all. Drops offmy ears. This set got loose again, and dropped at the gym tonight. Looked around the treadmill l was on to no avail. This is a bad ear piece. Bestbuy needs to stop selling malfunctioned products

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment on earbuds!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always trust the brand Samsung. They work great , good quality and best ambient mode. Its worth it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent samsung product. I love this earbuds, I can connect my anroid and my mac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them better then I thought I would. Don’t hurt my ears like most ear buds do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    berry good product i love them this is the best earbud i ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased Samsung Galaxy Buds, and they pleasantly surprised me! The sound is clear, with powerful bass and great detail, making them a great choice for music, podcasts, and calls. The connection to Samsung and other Android devices is fast and seamless. The touch controls are convenient, and the active noise cancellation (ANC) effectively reduces background noise. The earbuds are lightweight and ergonomic, fitting comfortably in the ears even during long use. The battery life is impressive, and charging via USB-C and the wireless case is very convenient. Overall, Samsung Galaxy Buds are excellent wireless earbuds with high-quality sound, easy controls, and a modern design. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "Galaxy Buds 2: Elevating Your Audio Experience"

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Galaxy Buds 2 have truly redefined the way I perceive audio quality in wireless earbuds. From the moment I put them in, I was enveloped in a world of rich, immersive sound. The balance between crisp highs and deep lows is remarkable, creating an audio landscape that brings music, podcasts, and calls to life like never before. One of the standout features is the active noise cancellation, which effectively shields me from the cacophony of the outside world. Whether I'm on a busy street or in a bustling coffee shop, the Galaxy Buds 2 provide a serene listening environment that allows me to lose myself in my favorite tunes. The comfort and fit of these earbuds are unparalleled. They nestle snugly in my ears without causing any discomfort, even during extended listening sessions. The sleek and compact design adds to their appeal, making them a stylish accessory that seamlessly complements my everyday look. The touch controls offer a convenient way to manage playback, adjust volume, and answer calls with just a tap. The integration with voice assistants is also seamless, allowing me to effortlessly summon information or control my smartphone without reaching for it. Battery life has been impressive, providing hours of playback on a single charge. The included charging case ensures that I can keep the music playing throughout the day without worrying about running out of power. In conclusion, the Galaxy Buds 2 have exceeded my expectations in every way. They deliver exceptional sound quality, comfortable wear, and convenient features that make them an essential part of my daily routine. Whether you're a music enthusiast, a podcast aficionado, or simply someone who appreciates premium audio, the Galaxy Buds 2 are a must-have accessory that will elevate your audio experience to new heights."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ​I love these earbuds! I bought the Galaxy Buds2 looking for compact headphones with Active Noise Cancellation (ANC), and the quality has exceeded my expectations for the price range. ​The sound quality is excellent, featuring a balanced profile and bass that feels powerful without being overwhelming. The ANC function isn't the best on the market (don't expect total silence like with much pricier models), but it does a solid job on buses or planes by silencing consistent low-frequency noise. The Ambient Sound Mode works wonderfully for clearly hearing my surroundings. ​They are extremely light and comfortable. I can wear them for hours without feeling fatigue, and they fit very snugly, even for gym use. ​The only imperfect detail is the touch controls, which I sometimes accidentally trigger when adjusting the bud in my ear. ​Final Verdict: If you own a Samsung Galaxy phone, these are a mandatory purchase because of the seamless integration. But even with other devices, they offer premium sound quality, a super comfortable design, and advanced features for a very fair price. Highly satisfied with the purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They cut in and out when outside sucks.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good the volume is good the volume is not to high but ok not much bass at all but the #1 issue i have is the connectivity problem it cuts in and out when im outside cant listen to music without it constantly cuting in and out with a robotic sound an inteferance of some sort. For $149.99 not worth it at all. So many better choices in the market these days.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Andrae, we apologize that this has been a less than ideal experience. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the audio quality. ^Elizabeth Samsung

  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Galaxy + hoping that they would be better than the original buds but they are not. I mostly use them to listen to books. I have problems when trying to answer the phone because the touch feature isn't that good.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    5 star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had these for a year 1/2 now and they still hold up. Make you clean the case with an alcohol cleaner and it doesnt hurt to take off the rubber ear pieces and soak them in warm soap water for a minute or 2 just to get dirt and ear gunk off. The touch capabilities are so so nice. This got me through work, long long car rides talking to people hands free etc etc. " hey google" works so dang nice! Im upgrading to the recently made samsung buds since these ones are perfect I noticed they used to never ever die because of that case. But since Ive been using them for more than 8 hours a day for the past 1 1/2 the case doesnt hold a charge as long and the ear buds stop lasting to 8 hours. There were days where I'd forget to put the earbuds back in their case and i'd put them in a work pocket instead and they'd still have some charge left Instant connection all the time. Id have my ear buds playing while my phone would be connected to other Bluetooth speakers and a computer all at once. I used the sound canceling alot at work since i work with machines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Pair of Earbuds (1st pair of Samsung)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These our my second pair of earbuds as I decided to switch to Galaxy to match the phone Samsung Note 20 Ultra. They connected to the phone as I opened the case and have immediate telemetry. Amazing. You can run diagnostics to determine if the earbuds are the correct size. Noise Canceling works quite well. The battery life lasts the entire day (using it for most of the day listening to music and taking phone calls). Charges pretty quickly in the case and the case charges remarkably fast (1 hour on a pad charge platform). Sound quality is excellent. Since the buds are really good at blocking sounds, Recommend that you use the ambient sound feature when taking calls so that you can gauge your voice (so you won't sound like you're shouting at the other person on the other end of your phone call). They are sturdy as I have dropped them multiple times in the case and when removing from ears. They work as brand new. You will be happy with your purchase and value these offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Pro owners unbiased review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here is the simple truth. AirPods Pro are the best wireless earbuds WITH the ANC feature. Galaxy Buds+ are the best wireless earbuds WITHOUT the ANC feature. I love my Galaxy Buds+ and would highly recommend them to family or friends. Here are the positives: - Great sound...better than my AirPods - Great bass...better than my AirPods - Great all day battery life - Available in 3 colors - No latency on mobile games or YouTube - The companion app works for iOS and Android - Mics were bad last year but they are great now for calls Here are the negatives: - No ANC - Bluetooth range is average - Glossy case is a fingerprint and scratch magnet Bottomline...these are the best wireless earbuds that aren’t AirPods Pro. They have the best sound and the best bass at an affordable price. The 11 hour battery life is legit. The biggest flaw last year was the mic call quality but that’s been fixed this year. I wish they had ANC because once you use that feature on an airplane or noisy environment...earbuds without that feature don’t have the same overall user experience. If you’ve never used ANC you won’t notice and these will do you just fine especially if you want to save $100.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello lamar310, we appreciate all the great things you've highlighted about these earbuds! We value your detailed feedback. It's a privilege to have you as a Samsung customer. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Awesome Galaxy Product!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I myself aim to own anything that will be able to sync with the Galaxy Eco-system. With that being said, these earbuds were my first at trying the Samsung earbuds as I have had many previous headphones to be comparing these, so keep that in mind. Sound quality is very rich and for the price, it's on point. Tow bass with comfortable treble. The design is sleep and VERY comfortable . Although, as with any earbud, if you yawn or leave in without adjusting them for a lengthy period of time, they can start slipping. The connection is swift and very handy to connect to other devices by just switching to one device to another once you've paired up with it initially. Example, my phone, laptop and even other devices, once I've paired, I can easily just click connect and the earbuds switch instantly without having to re-establish the blue-tooth pairing. Having it paired with a galaxy device, is even more beneficial as I can edit the sound quality, EQ, ambient and ANC within the app. Also the case will charge the headphones rather quickly giving an almost prolonged amount of time of usage. I'd say one of the best battery life I've seen on a set by far and with the case able to charge them without being hooked up via usb-c, i'd say that makes it a 10 outta 10 . GREAT PRODUCT and worth EVERY penny.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I'm returning them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look great. Pairing was a snap. But the volume is so low I can hardly hear. I expected more.....well- more

    No, I would not recommend this to a friend