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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 357 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 357 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise cancelling, color and battery. Work well and is easy to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly disappointed with these buds. Under 30 days of use and they are incredibly unreliable. Was unable to return because Best Buy only allows 14 day returns on these. Samsung manufacture has 1 year warranty, but when "repaired" issues come back intermittently. Issues I've faced within 1 month of owning: -Doesn't always charge, I often end up with 1 earbud fully charged and 1 earbud at 30% after taking out of case. -When ANC Active, Constant Ringing/Whining in left earbud and when ANC Off, no sound whatsoever. -Physical design imo is worse than the Buds1, this is more subjective but these fall out of my ears way easier than the Buds 1 and I'm constantly fiddling with them to keep them in even when resting on an airplane not doing anything physical. Fiddling with them causes the touch controls to interrupt my media and controls. -Mic often doesn't work during calls, might be a connectivity thing. When they work they sound solid though which is why 2 stars.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations Patrick, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have some free time available, please take a moment to review "All about your Samsung earbuds’ battery life," "Sync the Samsung earbuds to each other," "Use Active noise canceling on your Samsung earbuds," "How to wear your Samsung earbuds," "No, low, or poor audio quality on Samsung earbuds" and "Touchpad commands for your Samsung earbuds" to help resolve what you have described to be experiencing with your Galaxy Buds2. If you have any questions for us afterwards or if you would like any additional assistance, let us know by reaching out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. I have had Jabras, airpods, and 3 pairs of galaxy buds. The last 3 were all galaxy buds. They sound great, fit in the ear really well, and the touch control actually makes sense.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesomeness!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound! Easy to use and connect. The noise canceling is Awesome! Battery life is good. Depends on what when and what I use them for. I have recommended to friends and family, they love them!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my wife as a Christmas gift and she absolute loves them. She has smaller ears so the actual in ear part fits well and they sound amazing

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quite good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds. They feel comfortable even with long use. What's more, thry have a very good quality sound to my ears. I actually like the size and fit of these over yhe pro version.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    I like these alot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These dont blow my mind or anything, but they sound great and i really like the transparency mode on them. They are also very comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buds That Last

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cost to quality ratio by far. These headphones have been working for years now with great sound and signal reaching far across the house even through walls. Love the depth in sound. EQ through app helps manage transparency mode to meet your comfort and needs. Love the color as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    slippy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good audio quality, comfortable but very easily slip out of your ears because of the very smooth surface not good for the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound, minor complaints

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice if you have a galaxy phone. The ability to set the earbuds to noise cancelling or white noise in the app is super convenient and the noise cancelling works way better than I would've expected. Overall, they have really good sound quality. The app also plays a noise to find lost earbuds and it's a lot louder than when I was trying to find apple airpods. My main issue is the case. These are my second pair and both times I've have to constantly recharge the case daily or every other day. It gets inconvenient having to constantly recharge their case. Also, if the case gets dropped the earbuds will fall out almost every time. The earbuds also sometimes aren't the best quality during calls. I've had people tell me they can't hear me very well and I'll have to adjust the positioning of the earbuds for them to properly hear me. Overall, really nice pair of earbuds and would still reccomend them over airpods if you have a galaxy device. They also work well and connect easily with iPhone.

    I would recommend this to a friend
  • Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Best for me so far.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great overall. 2 minor issues. I'm a landscaper mind you so I sweat, a lot! Plus, I always have a sun hat on with an attached neck cover. That said, I had to turn off the touch controls because they kept getting activated by my sweaty hat. Secondarily i put the sweatproof speakers to the ultimate test and one did foul out due to being flooded with sweat. I have honestly yet to find a pair of in ear buds that were able to stand up to my normal day of work.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds ive had yet. Stay in my ear while working. Pauses sound when i remove bud which is very nice

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Connects seamlessly with my Samsung Galaxy Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to connect and the sound is also good. They are secure enough to workout in at the gym, but I'm not sure I'd trust them while running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great and sounds good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good, fit great and have worked without issue. The ANC is pretty good and the passive noise cancelling is fantastic in my ears. Easy recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. The sound,look and the color of the buds are the best!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Galaxy Earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound! If it is really windy outside it can affect the sound. Battery last so long!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best Samsung Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and great sound. They fit perfectly in my ears and I can move around without them falling out.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Good comfortable quality earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit. Comfortable. Charges quickly. Nice color. Purchased for my teenager who hasnt managed to lose them yet....

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Poor connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good and battery life is great. I can go 2 to 3 days depending without charging. The connectivity is the worst, there's a 5 second delay to connect and another 5 second delay for the person to hear you, super frustrating. I hope this gets fixed other than that its a good head phone

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Very comfortable! Love them! Plan on getting another pair

    I would recommend this to a friend
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