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Customer reviews

Rating 4.6 out of 5 stars with 142 reviews

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  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 142 reviews
  • Rated 5 out of 5 stars

    It’s everything and more.

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    Posted .
    Owned for 2 months when reviewed.

    So, I already had a Samsung s10 plus from 2019 and I really needed a Note phone, I didn’t want to spend a lot of money on another phone. So, the Note 20 5G is almost exactly what the doctor ordered, it has everything i need for my mobile photo editing and productivity. The only thing that I don’t like about the phone is that it doesn’t have a slot for a microsd card, but it has 128gb internal storage. It’s all good. Overall i love this phone. And it just got updated to android 11 android 11 just made this phone even better that it already was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 years later still going strong

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    Posted .
    Owned for 1.5 years when reviewed.

    Great phone that is still kicking along today! We purchased this two years ago and it still kicking along today. As we do with all of our phones, they are immediately put into a very durable OtterBox protector setup that is top of the line and with a great screen protector. With periodic cleanings this phone still looks brand new. Today, works just as well and still serves every purpose we purchased it for. It is now being gifted to one of my daughters so the wife can get a new one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    Owned for 2 months when reviewed.

    I upgraded from a note 9 to the note 20 but the screen was cracked when I opened the box, so I had to return it ,only downside is limited space, but currently waiting for it to come back in stock...mmmm since 12/29/21 but its worth the wait ... I love the note series, originally hsd a iPhone 3gs and then the 4, became a "droider" since the note 4 will not go back.....now waiting patiently...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy Note20

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    Posted .
    Owned for 10 months when reviewed.

    I bought this phone for my husband for Christmas and he says it’s the best phone he’s ever had. The size is perfect the display quality is amazing and it’s everything he needs in a phone. The stylus is an added tool you didn’t know you needed. I would recommend this for any Android user.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

    Posted .

    Amazing product and love the speed and the size is perfect would recommend to anyone honestly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is pretty darn awesome

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    Posted .
    Owned for 1 week when reviewed.

    For starters, my last phone was the Note 9-which is another darn cool/awesome phone but the new Note 20 is a little more. I'd say there's always a bunch of new tips and tricks to new phones that I'm never aware of until I'm shown them. I recommend to search Youtube for Note 20 tips and tricks...there's loads of new features or features I wasn't aware of. All these things make the phone pretty darn awesome. I switched from Iphones-way back in the 4 or 4s days and haven't looked back. A fan of the Note series and have an upgrade available-get the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    Owned for 1 year when reviewed.

    LOVE this phone. Great features easy to use. The pen option provides many advantages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast at loading apps etc.

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    Posted .

    Upgraded from a Note 5. WE moved all my apps and emails, texts etc from my old phone, fairly seamless. I would recommend that you make sure everything is backed up first. I hadn't done a "Backup & Sync" on my Whatsapp for a few weeks so lost a few things on that. This phone has a few new features that are requiring a bit of a learning curve. It took me quite a while the first day to figure out how to turn the phone OFF!!! The next day I downloaded the 200 page manual & learnt how to program the side key to turn it on & off. Haven't tried the camera yet, but it can apparently work miracles (according to the manual). I recommend a case & screen protector as it is very slim & feels very fragile without. However, I got a tempered glass screen protector and it does not allow the fingerprint scanner to work, luckily I also had a pin # for security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my phone

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    Posted .
    Owned for 1 week when reviewed.

    I like the Samsung - Galaxy Note 20 5G 128 GB. It seem familiar having previously owned an S10. I didn't have a big learning curve this time around and could pretty much just use it right away. That was the thing holding me back from upgrading. The fear of having to invest a lot of time in figuring out how to use the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    Owned for 3 months when reviewed.

    I don't think I will ever do the switch to the iPhone but I did switch to the note from the galaxy and I love it. The size took a little getting used to but this is a great phone. I wish Samsung didn't remove the external memory feature but I'm keeping my fingers crossed that they will eventually bring it back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    Owned for 3 weeks when reviewed.

    Great Samsung product. I love the Note line, and for now this appears to be the last one produced. Hopefully there will be a new note the next time i need to replace my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    Owned for 1 month when reviewed.

    Upgraded from a Note 5, took some getting used to since my phone was several generations behind. Transferring my data took longer due to that, but once it was done, it's turned out to be a great choice. Phone has a lot of good features, some I will likely never use, but those I do are easy to update. Very happy to have purchased this particularly as it is currently the last Note planned where the stylus is included and is housed inside the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted .

    Love my phone. Wouldn't trade my Samsung for anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Note phone

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    Posted .
    Owned for 1.5 years when reviewed.

    Really like the Note. Good size and clarity. Never used the pencil

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Note! :-)

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    Posted .
    Owned for 2 weeks when reviewed.

    Love-Love my Samsung Galaxy Note 20 but am disappointed to hear they will no longer be making them. I have been using the Note since they first started making them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the wait

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    Posted .
    Owned for 1 year when reviewed.

    I love my Note 20. I waited because of the battery issues with previous Notes . There is alot you can do with this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    Owned for 1 year when reviewed.

    Light and the screen is big enough i dont have to enlarge anything. The battery life is longer. I can go almost 2 days without charging it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung

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    Posted .
    Owned for 1 month when reviewed.

    I've been a loyal Samsung Note customer for years and continue to love the phone. It was easy ordering it on line. Setting it up took a little time, but it got done. I was able to upgrade and keep my monthly fee the same!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy's Salespeople Are Superior Humans

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    Posted .

    I replaced my beloved Notebook 4 due to age. (So sad.) The camera on the new phone may not be as brilliant as the old phone, but the price is right. And OMG Best Buy's sales rep Kelsey is unbelievably wonderful. Best Buy, your service is so extraordinary.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Last of a wonderful line

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    Posted .
    Owned for 7 months when reviewed.

    I usually don't review phones but this is the best Samsung Note so far and they have chose to discontinue the Note line. What a shame

    I would recommend this to a friend