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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 443 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the Galaxy Note20 5G 128GB's camera quality, battery life, and ease of use. Many appreciate the large screen size and the inclusion of the stylus, finding it helpful for note-taking and other tasks. However, some users expressed disappointment over the lack of a headphone jack and expandable storage. The absence of a memory card slot was also a point of concern for several customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 443 reviews
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    The Note20 Fastest and most responsive.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Note20 is definitely the fastest, most responsive Galaxy Note to date. The camera on the phone is absolutely amazing! The quality of the photos I have been taking with it rivals my $1,000 DSLR. I would definitely recommend purchasing the Note20. Don

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this phone from the S9 plus and I happy with the new features. The camera was the biggest improvement having more megapixels and better features. Only drawback was the lack of expandable storage, 128 gigs still is double my last phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yep

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for over 5 years, never had a case for it. Awesome phone but the battery was wearing down which was partially my fault. Lasted through tons of drops and getting wet and the screen only ended up have one minor crack in it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the switch back to droid. I am definitely missing a few apple features, but I love this phone!!! User friendly and easy to get used to. Love the screen size and stylus too! Takes AMAZING photos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size is perfect. Love the flat screen no edges. I've had a note for the past 6 years and this is the best one yet. The camera is awesome and the processing speed for streaming and apps is perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone purely because I upgrade every year during the pre-order cycle where big bucks are given for the last generation's cell phone and thus I get the new gen for about $300. I think it's worth roughly $25/mo to use the latest tech, so each year I go for it. The upgrades didn't seem that great this year, but I still went in for a note20, which is significantly bigger than the note 10 but doesn't go for a tall skinny look the way the Ultra does. I didn't expect much from it. I was pleasantly surprised at a few quality of life improvements. The buttons moving to the right of the phone are WAY better for people like me who use flip cover cases. On this one, if I close my Samsung LED flip cover case while I'm using google maps and then reopen it, maps automatically displays. On the Note 10, I had to go through the password screen again for it to update to where I currently was, which was problematic when driving. Things I still don't love: The fingerprint scanner is now in the middle of the screen, which, okay. It doesn't really make a difference. But it doesn't read the greatest. I feel like roughly 40% of the time, I'll press it and it'll say "No Match" or "Cover the whole display" or "Press harder" or some other such message. Several times I day I huff in frustration after two failures in a row and just use the pattern to get into my phone instead. This is with Zagg glass on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    The best looking and quality phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note 20 5G is meeting all my needs and I'm very happy with my purchase! I love the color, size, the camera, the use of the pen, and many more. I wouldn't have anything else.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Galaxy Note 20

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the phone, still getting used to all the functions and learning as i go. great screen, responsive - not a fan of no external/expandable storage, but it is what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really didn't like my old phone but it took good photos so hung in there. I purchased this and I really like it and the camera is sooo much better with many features like panorama and more.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Sd card slot

    Rated 4 out of 5 stars

    Galaxy S20.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality not as good as the Galaxy S-9 I had before I purchased this. Processor speed is significantly faster. I don't like that it doesn't have a SD card slot, in fairness I knew this going in but didn't think paying $300. more for the Ultra was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Don't Hesitate a minute an go get the Note 20 NOWW

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I held on to the Note 8 for years, but when I bought the Note 20 it was a great decision. BATTERY life is better the camera is UNBELIEVABLE GREAT. I WOULD RECOMMEND THIS PRODUCT TO ANYONE.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Galaxy note 20

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It's easy to use and not to big. I'm an android fan and prefer to use an android over iPhone. Their are several features that I have not learned to use. This is a good phone to buy and I highly recommend this phone for any android lover.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great overall phone for someone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and everything is bettervthan everything else i had before plus the battery last a long time even when watching movies playing games or just listening to music

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Love the Samsung Note 20 5G

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the features. I am a Samsung fan. Cameras are amazing on this model. I use for business and need the big screen for contract reviews. Easy choice to make

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Gotta have a stylus!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a nice phone; great size, great picture quality and learning curve is pretty short. Only thing I really have issue with is the stylus change. Why did they move it to the other side when it's been on the right FOREVER??? I'm constantly stabbing my phone and one of these days I'm going to crush my stylus tip right off. Stop making dumb changes like that please.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Beautifully all round!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently got this phone and I must say its a beauty. The camera quality is amazing. The pics are really clear. I enjoy taking pics. Nice size screen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! Pleasure using every day. Just getting into using the stylus and getting a kick out of its capabilities. The camera is fabulous.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Great phone, no headphones jack

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has been great so far, but has no headphones jack. Took 3 1/2 hours to pick it up after black Friday but the employee at best buy was fantastic! I love how fast it is and how big the display is.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer android and this was the last one with the stylist incased in phone. Pictures are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy for professionals

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I have ever owned. S4 to S7 to Note 20. The pen is amazing. If you are a professional and use your phone for more than a social media, text, and call device, it makes life so much easier. DeX is amazing. Link to phone on Windows machines is amazing. I don't see any better phone on the market that I want. However, a phone is only as good as how you use it to make life easier. This phone is a business phone for professionals.

    I would recommend this to a friend