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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 443 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the Galaxy Note20 5G 128GB's camera quality, battery life, and ease of use. Many appreciate the large screen size and the inclusion of the stylus, finding it helpful for note-taking and other tasks. However, some users expressed disappointment over the lack of a headphone jack and expandable storage. The absence of a memory card slot was also a point of concern for several customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 443 reviews
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Galaxy Note20

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice overall phone. Good camera and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Gr8

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gr8 camera ,battey life,size to handle i like it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Great camara and very easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Galaxy Note20

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the functions I had on my old Galaxy Curve are good on this phone. My complaint is - why does it have to be so difficult to figure out how to use this phone when I stayed in the same product line? I still haven't figured out the camera - I'm sure it's better than my Curve but I sure don't know how to use it and NO instructions. I have to go back to BB to get instructions - how inconvenient.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a lot more than i really need, and will never learn all of its functionality. I love the pen, to write notes anywhere. the pen does a lot more features, and i will learn them someday. Battery lasts more than 24 hours, unless you watch a lot of videos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Thanks Bestbuy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from a Note 8. Almost identical dimensions as far as size. Instead of fixing a broken screen, I purchased this. It's camera and new software are last better than the old outdated version I had. But overall not anything tooo different. I would of waited if my screen wasn't so expensive to replace. I do like the phone however and I got it at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from an s10+ to this puppy. She runs super smooth , loving the 120hz screen. S Pen is fast and responsive. I did return this and get the new s21 ultra only cause I'm not that big fan of the S Pen in the sense of every day usability , but that might just be me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Memory

    Rated 4 out of 5 stars

    Best deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone just need more memory. The display is super clear

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good, not great.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly love this phone, but there are a couple of annoying things about it. The most annoying thing is Samsung and their insistence on their stupid ecosphere apps, including the weird formatting of the bottom launch bar. The phone is great. It has connectivity issues at times. Great camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always loved Note phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not looking to upgrade (was using a Note 8) but I had some mechanical problems with it and thought it would be more beneficial to upgrade than repair it. As usual, I am not disappointed. S-pen is spot on and has always been my favorite tool of the Note. It also took some getting used to the phone not having an earphone jack, but its fine. I use wireless buds and earphones now without any connection problems.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great phone! Fast and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is exactly what I needed. I haven't figured out all the bells and whistles yet. Major bonus is that the stylus stores in the phone. Samsung didn't seem to know that when I talked to them. It's fast and efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product but has pluses and minus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but has pluses and minus depending on what you are upgrading from. I upgraded from a Galaxy 6S. The NOTE20 is obviously an upgrade and has some added features but it missed the mark in a few areas like the volume control and power/screen button are on the same side. I hate this because now when I go to shut off the screen display many times I hit the volume button which turns down the ring tone so I can't hear it ring. On the Galaxy 6 I was able to assign different ring and text alert tones for individuals, with the Note20, I can no longer assign test alert tones for individuals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Samsung Note yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd in the NOTE line that I've gotten and as before this one is even better than the previous. Smoother opeartion, cleaner look, more features..I'm lovin it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable and easy to use !

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used a galaxy note phone since they were first introduced and I plan to continue using them as long as they make them. My hands are becoming more arthritic and the stylus is a huge help !

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    5G Note phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far my favorite Galaxy note phone. I love all of the feature on it. Battery last a very long time and it was much cheaper than buying it from Verizon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Note 8. Note 8 was fine but screen broke so I figured with the great deal at Christmas on the 20 Id bite the bullet and upgrade. Basically the same phone. Better cameras. 5g is nice

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    My Favorite Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far! The Best Buy rep transferred all of my info from my old phone. The phone itself seems to have better reception than my S10+. The camera is incredible and the phone is fast. So far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adding another Samsung phone to the family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Crisp and large display to watch movies and TV. Notes capability with the stylus is nice and I have even paired a bluetooth keyboard to the phone that allows me to do data entry.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is a great product. A lot to learn and youtube helps if they would not talk so fast. Someone needs to make a how-to-use video that you can understand and hear what they are saying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded my S9 Note for this and haven't regret it at all. I love the feel and features. Also, love the features of the pen. Love buying from BB over VW, seamless process and no monthly payments.

    I would recommend this to a friend
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