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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 471 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers recognize the Galaxy Note20 Ultra 5G 128GB's exceptional camera quality and large screen size as significant strengths. Many appreciate the long battery life and find the phone easy to use, with the stylus and S Pen features receiving considerable praise. However, some customers cite the high price as a drawback, and the lack of a headphone jack is also mentioned as a negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 471 reviews
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new upgrade- loaded with options, can add additional SD card cameras and screen knocks it out of the park. The pen is an upgrade too

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    I've owned several....The BEST!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Samsung Note owner over several years, I must admit this device is a well designed phone, with many features that may take me awhile to get into. Outside of a few quirks in this device, very good Note20 Ultra. Of course, the camera bump on the back is a little extreme, also the refresh rate being 120hz can be a big drain on the battery, but overall, very nice. I traded my previous device(Samsung Note 10 Plus) to purchase this one. A bit larger screen compared to the Note10 Plus 6.8 vs. 6.9 inch screen, that's it for me with large screens. Go ahead & pull the trigger, purchase this Samsung Note20 Ultra 5G 128!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the note 8, but it was getting slow so i decide to take the plunge and get the note 20 ultra. So glad i did. Its fast, takes great photos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Purchasing Carrier Phones through Best Buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is awesome. Best Buy and AT&T need to communicate more openly. I was able to purchase phone from the store and finance it, but AT&T would not activate a new line of service on the device.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Note 20 Ultra with the ability to expand memory.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new phone since my Note 8 was having some USB charging port issues, and battery life would only last at most 6 hours of not heavy use. My candidates were the S21 Ultra, and the Note20 Ultra. They are very similar in many ways, but I went for the Note20 because of the ability to expand storage via an SD card which the S21 could not do, and the great price Best Buy had on the phone. I am extremely satisfied with my purchase and enjoy all of it's features, especially the size and quick charging ability of the battery. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Android lover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade I love Android the Note 20 is the best. Picture quality is great still able to use my pen for alot of the features.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Awesomeness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life on this phone is amazing. The picture quality is pro I have yet to mess around with all the stylus perks but so far it has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, fast and high quality, I just wish they have a large storage availability, but the performance is incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    New Samsung Note 20 Ultra 5G cell phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the newcell phone at Best Buy N.H. while I was on vacation in Maine. I love the Camera quality and the size of the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Huge clear screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watching my movies or TV shows us awesome with the curved screen. The sound is available from both ends and very clear. The 5G makes such a difference but unfortunately its only available in certain areas but that will soon change with expanding network. This pen is a game changer with its multi functions of pen and remote. The application to use pen i can draw or create creative pieces. I love this phone and am so glad I chose to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. Battery life last the whole day and the stylus is great for quick note taking.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liking this new phone quite a lot. Camera is much better, storage options are good with the extra sim card. I'm definitely not a tech-y person, so someone who is will be able to make much better use of this phone can I can. My only complaint is that I can't seem to find a way to assign sounds for various apps -- specifically the message app. The sound it as is so quiet I never hear when messages come in and unfortunately that is the way I do alot of communication for service work and family contacts.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I ever pre ordered a phone. Nice camera, operating system is great, battery seems to do well and the 5 g is really fast.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I ever pre ordered a phone. Nice camera, operating system is great, battery seems to do well and the 5 g is really fast.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Best phone I have ever bought!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this phone to anyone! Very fast and easy to use. Tons of features and the cameras are insanely high definition.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Samsung 20 ultra

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. The cameras are excellent. The phone is very clear and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    my new phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this phone. The screen size is perfect and my images are crystal clear. This is a welcome upgrade from my S10+!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    The Ultimate Phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone in every aspect. Graphics, speed and operations are great. Easy to use. Photo and video use are excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Phone!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone and the pen for making notes. The camera is very nice as well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! Unfortunately I can't give it 5 stars as it quit working after 7months. Hopefully the one ATT sent me as a replacement will work better. But I love the camera. It takes wonderful pictures. Pulls up apps and webpages quickly.

    I would recommend this to a friend
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