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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1064 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the Galaxy Note20 Ultra 5G 128GB's camera quality, battery life, and screen size. Many also appreciate the ease of use, S Pen functionality, and the phone's overall performance. Positive feedback also highlights the refresh rate and the advanced features. However, some customers find the price to be high and the lack of a headphone jack to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,064 reviews
  • Pros mentioned:
    Camera quality, Ease of use, Screen size

    Rated 5 out of 5 stars

    Love my phone!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Big screen, easy to use. great camera.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Great phone, excellent cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a loyal Samsung user! The only reason I am not giving this phone a 5 star review is because it's new design is not as good as the past models. The camera is wonderful but it protrudes on the back of the phone instead of being flush with the case. There are less buttons so it makes some of the features harder to use like screen saving and dual screen use. Battery lasts all day even with a lot of use throughout the day. Great phone with some major difference from past models making it not as user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Screen size

    Rated 5 out of 5 stars

    Good choice.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pics. Right size for searching the web. Ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Upgraded from Nore 8, and love it!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! This is the best phone i have ever had. This was an upgrade from my Note 8. Much larger screen, and so much faster. While i loved being able to get in in multiple colors, this wasnt a deciding factor to get this model. Just love being able to tell our phones aparr from each other since we both got the same model.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Best phone I've owned

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a beast! I am a photographer so the cameras were a major part of my choice of a new phone. This replaced my Google Pixel 3xl and I am not disappointed. I actually use the S Pen quite a bit and the expandable storage is very nice. Battery life is good and the screen is so sweet! I definitely recommend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    The best option out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I ever had, screen is beautiful and battery last the whole day an more. The only thing that bothers me is the middle lens of the back camera keep banging the enclosure which Samsung says that is perfectly normal but it bothers me, they should had put some kind of stoppers to prevent that from happening. Other than that I highly recomend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Samsung phone yet. Great camera, great battery, and very fast

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Note 20 Ultra - Ultra amazing photos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey, but the camera is amazing. My shots inside are great regardless of lighting. I have taken photos just after dark of my kids and they really good given the lighting. I didn't think that was possible with camera phone. The speed and smartphone features are also quite good. Powerful tool and toy in my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Smart Phone I ever owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far excellent phablet, bought the Bronze for my wife and Black for myself. Great camera, snappy performance, no lag, and 5G (when in range) works faster than any phone I've ever had in the palm of my hands. Probably the best phone on the market, and I didn't even get to the awesome to use S pen! (Docusign docs on the go, anyone?)

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Best cell phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung galaxy note 20 ultra 5G has to be the best cell phone i have ever had. I find myself not using my laptop as much since I got this phone. The camera is awesome and making videos is at the highest quality is a nice change. It's so easy to use even if you don't have experience taking pictures or videos. I highly recommend this phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Best Phone Ever!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Note Ultra 5G is the best phone, I have ever gotten. The S-pen writes notes seamlessly as if you are writing on paper. The camera takes excellent pictures.The size of the screen makes viewing unbelievable. Even though the phone is pricey, it's worth the money. I am 100% happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Samsung hit it out of the park

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a Samsung fan, and just upgraded from an S-9 to the note. Easy to learn, easy to use. I agree that the fingerprint sensor would have been better on the back, but that is minor. The camera is great, and I take LOTS of photos. Battery life is the best of any phone I've ever had. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Heck yes, this phone is great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heck yes....this is a very nice phone. I upgraded from a Galaxy s9+...and it is a world of difference. Very fast, nice looking and large screen...seems to fit well in the hand...has some goofy aps that come with it, but you can delete those. Worth the buy.... and the price was great too....at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Samsung - Galaxy Note20 Ultra 5G 128GB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have noting but good things to say about my new phone. It is a upgrade from my phone Google Pixel (The 1st one). The camera is exceptional and the ease of operation is phenomenal. There are so many other new features I'm getting use to. It's like starting from scratch all over again and I love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this New Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Phone is great, fast, graphics, stylus, espeically with the air movement option so you don't have to even touch the phone!! Pictures are great, so far very great phone, still learning.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Terrible screen, great pen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved the note series since my Note 8. I finally decided to upgrade after hearing how amazing the note 20 ultra was, especially the fancy new 120hz display. All the reviews raved about the screen. Well, its garbage. It doesn't look half as bright and vibrant as my note 8. Colors are totally washed out, and there is a vile green tint that come out when the screen is at low brightness (ie any time you are in a dark room). To make matters worse, the screen does weird things like putting a yellow tint on when you're in certain apps like Kindle. Which sounds nice for reading a book, but is actually horrible for reading comics because it changes the colors! I researched these problems for weeks, and found that this is a "feature note a bug". All of these problems are endemic to the new 120hz display and I did not get a defective device. The only redeeming quality is the s pen, which is invaluable to me as a businesswoman. Paired with the 120hz refresh rate, it's better than paper. For that alone, I will be keeping the phone, but I'll be cursing the display until the note 21 comes out (if it ever does).

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there. We are really sorry about any design issues you may be experiencing with your Galaxy Note20 Ultra 5G, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    a great investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent quality very practical and functional I like it. fast the sharpness of the screen is excellent the sound is very good. The camera I love the way it takes photos, fast charging and the battery life is perfect. I am happy with this cell phone. I recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Consistent hard-working phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I "upgraded" from a Note9 to the Note 20 Ultra. Now I've been reading a lot of reviews, and I have heard that the Note9 is the best phone that Samsung has ever made, and at the moment, it may not have been the best time to upgrade. Except I found a sale that made sense. With that said, I have no problems with the Note 20 Ultra, and it does at least everything equally as well as my previous phone, so I will say it is a good phone. If you're upgrading from an older model or another brand, then it's worth it! If you find a sale price that makes it fit your budget, then it's worth it! I know my Note9 battery was beginning to show signs of age so I'm happy with my purchase. If it's full price and you're decently satisfied with your current phone, then I would wait for the next sale.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Nice phone but needs a little improvement.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had the Note 20 Ultra 5g for a week but I kind of like it. The phone is fast and operates smoothly. Only cons are Samsung took away the headphone jack. Not cool. Also, putting the fingerprint reader on the front glass is okay but I've yet to find a screen protector that doesn't interfere with it's operation. Currently, I am carefully running without one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent phone for professional use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! It's versatility, size and overall battery life range is fantastic. I work in property management and needed a phone that could handle all of the various aspects of that job. I love the ability of using the stylus when I need to take quick notes.

    I would recommend this to a friend