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Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 1257 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the Galaxy Note20 Ultra 5G 128GB (Unlocked) for its exceptional camera, long battery life, and the multifunctionality of the S Pen. While some find the price expensive, many agree that it is comparable to other phones in its range.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,257 reviews
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Amazing Phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am probably biased because I am a Samsung fanboy but this is a fantastic phone. The thing I love about Samsung phones is you always feel like you are using something on the cutting edge. The phone takes the features of the previous flagship, the S20 Ultra, and improves the camera and the chipset, gives you the stylus, and lowers the price! What more can you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Hands down best phone, but beware - it's HUGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best if the best phones you can get right now. Camera, display, features - there is zero competition. You can literally take clear photos of the moon with this phone, and see craters! If you're not used to large phones, you may want to see it in person first. It's really really large, and you'll want to out this in a case, which makes it even larger.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Design

    Rated 5 out of 5 stars

    Cadillac of 2020 cellphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all cellphones released in 2020, this is probably the Cadillac of the bunch. It is a premium piece, beautifully designed, and an absolute powerhouse of a phone! Great: Display, Design, S-Pen, Camera quality Good: Samsung One UI software Acceptable: Battery life Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to try this phone after returning the S21 Ultra. I'm not a phablet enthusiast, but own too many other Samsung items to go iPhone, and am a YT Music subscriber for Android Auto. This was the only similar choice. This phone exhibits stellar performance, and works with Android Auto. Did a couple scribbles with the Stylus and found it enjoyable to use. While Best Buy's team did transfer my stuff, I think it is the reason updates don't fully work (saw this happen on the S21). Doing a factory reset solved the issue, successfully completed two Android Updates and a bunch of Google Play and Samsung Galaxy Store updates afterward. Integration with my other Samsung toys also works; TV, Chromebook, SmartThings. Integration with my Win10 PC was also good. The WiFi capabilities are secure, but appears to max at around 865mb. Where the S21 could connect to my router at 1.7gig. It may work better another day, my ISP can't go that fast anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Speed

    Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is excellent. I went from Samsung to iPhone back in 2016. iPhone hasn't done much lately so I crossed back over. This phone is incredible. Takes some getting used to but basically like riding a bike. The screen, camera, and speed are fantastic. Using the calendar and even getting my items off of the iCloud were an easy log in. Was very seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Keeping it until it dies

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing. Fast phone. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though it is my first experience that I made a purchase from the site, it was very good and I went to the store for delivery. They behaved very respectfully and patiently. And the function of the phone is great and my main work is graphics, I can do my work very easily with this phone and the quality of the picture is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these, one for my wife and myself. So far we both love this phone. Very high quality, very smooth snappy UI/UX experience, and so much functionality we haven't been able to explore it all. The pen experience is very natural, much nicer than our old Note 8 phones. The battery life was a surprise, I've been able to watch 10 45-minute TV episodes for several hours and still had over 50% battery life, and it seems overall power usage is optimized without impacting performance. The speaker(s) were another surprise, it packed a lot more punch than I had expected it. Again watching some TV episodes on it, the sound quality was great, crisp and clear. The screen quality is most excellent, the best I've seen to date: nice vivid colors, great brightness, and responsive. The touch response is really good, and swiping is as smooth as it can get. I would totally recommend this to anyone looking for a high quality phone with pen input. Since I often fumble a lot trying to touch-type on any device, the pen makes it much easier for me. Also great for cropping screen shots and marking them with notes.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, S pen

    Rated 5 out of 5 stars

    Best Phone on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is loaded with a lot of features, some im still finding out from YouTube. Best camera on a cell phone, 120fps refresh rate in Adaptive mode, 4K display, XBOX Cloud gaming ready( project XCLOUD), Best with a razor Kish USB c connection to game pad( no lag). S pen features open up a whole another world on the phone. Best Note phone to Date.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to upgrade my cell phone from Galaxy Note 20 Ultra. Love the phone and it takes great pictures. It did take some time to learn how to use some of the features. I now have it for about 2 months and still learning. Love stylus, it comes in very handy

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Highly Recommend if you have the money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is amazing, beautiful and huge for viewing. It is basically all screen. The cameras are amazing although the shutter speed is a bit delayed. The battery life is amazing and the included S-Pen is game changing. The vibration motor is amazing. It feels amazing in the hand. This is a amazing buy if you can afford it. No regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Wallet is gone but have samsung pay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is the best phone i ever had. As an iphone user for years the switch to android wasnt easy. Third android phone before settled. Camera is fenomenal, battery last entire day, Dex is so useful and i cant leave without samsung pay.. dont even know where my wallet is anymore. :) Got a good deal from Best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Best Note so far...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung does not disappoint. This is my 3rd Samsung Galaxy Note since Note 9. Battery lasts throughout the day with frequent texting or watching YouTube videos. What more can I say, this is one of the best phones in the market with the best camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Very good cell phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my cell. Pictures and videos are awesome. Yes

    I would recommend this to a friend
  • Pros mentioned:
    S pen, Speed

    Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. It's fast and I have had no problems with it since purchasing the Note 20 Ultra. I wish they had a 256GB version but this will do. The S Pen is a great option when needed. I would definitely recommend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    It's alright given the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get me wrong, it's a great phone. However, I feel that for the price it's really not all that compared to cheaper s20 models. What I like: Big screen with vibrant colors, fast and responsive, haven't had any issues with the phone freezing or locking up. Games run well on this phone. The camera is great, best camera system I have used on android yet. What is ok: I got this for the s-pen but taking notes on this isn't exactly smooth. When writing in the notes app it doesn't give you enough time after lifting the pen off the screen to put the pen back on the screen to keep writing. I don't really use the s pen any more. What I don't like: The battery life is sub par in my opinion. I don't think I would have a full day of battery life with moderate use. If i leave home with 100% brightness, after only 10 hours i'm already down to about 30% to 40% with moderate use not heavy use. My previous galaxy s10+ had way better battery life. Do I recommend the phone? I do if you aren't on a budget. But if you are on a budget there are way better options like the galaxy s10+ or s20.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Speed

    Rated 5 out of 5 stars

    am a note fan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i picked the note 20 ultra over the newer one because of the form factor and the micro sd card slot, i added a 1TB SANDISK EXTREME. wow its fast and snappy phone with a great camera...

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Speed

    Rated 5 out of 5 stars

    Excellent purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Love the size (I know that the next set of phones from the Samsung Galaxy series are going to be smaller). However, I like big screens and I love Note series overall and this is the best yet. Love the camera quality and higher speed. Also, the color options are fun.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    AN AWESOME PHONE, period.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply, the best option. I use to be an iPhone user but, not after the Galaxy S9. After that it's been all Samsung. Great screen, super fast, user friendly, great storage and storage options, the pen is great, and a whole other bunch of great things. AAA++

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life and camera works well. Lots of storage and the stylus is nice

    I would recommend this to a friend