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Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 1257 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the Galaxy Note20 Ultra 5G 128GB (Unlocked) for its exceptional camera, long battery life, and the multifunctionality of the S Pen. While some find the price expensive, many agree that it is comparable to other phones in its range.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,257 reviews
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Nice, but a little disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no complaints in the performance department. I have had every Generation of the Note, yes including the 7 that was taken away from me twice. The Camera on the N20 Ultra is fantastic. The head phone jack is gone again. But perhaps in the world of Covid the world wasn't ready for this phone. My Dexcom won't work with the N20, there are a couple other apps that don't work well on this blazing fast phone. Maybe it's too fast? Lol 5G, I was told it was available in my area, so I upped my plan to Unlimited 5G, have yet to see 5G connect. The one thing I like alot is on this Note I can use Hotspot without WiFi turning off. I do not like the extra battery icon in Taskbar when I keep the phone in high performance mode. Also this thing has a huge battery but it lasts half the time than even my Note 9 and 10 plus did. Thankfully it has superfast charging but that can't be good for maximizing battery life expectancy. Otherwise the Notes just get better and better every year. The finger print reader that was on back of Note 9 was much more accurate and faster than N10+ or this N20U. I do not like the S Pen being moved to left side.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone and great screen but its not really any better than the Note 9 I traded in. 5G seems to be a gimmick at this point but hopefully gets better soon ! Battery is decent and lasts all day with pretty heavy use and the couple games I play look great and load quickly. Camera takes excellent pics and the zoom is crazy good.

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Samsung Galaxy Note20 Ultra 5G 128GB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my Samsung Ultra Note20 128GB. Viewing area is tops and I love the Pen that comes housed in the phone. I secured my phone with a face covering to minimize scratches, and a safety cover in case of drops. A little heavy, but I placed one of those round holder knobs on the back, and it is now easy to hold. Very pleased with this purchase and I'm having a fun time getting familiar with the many features it offers. I also purchased the spendy protection plan in case of theft or accident. Sad to hear this may be Samsung's last Note.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    LOVE this phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this phone!!! I had a G7edge before which I really enjoyed but it was time for an upgrade. I'm so glad I went with this phone. I love LOVE the SPen. The translate feature has already come in handy more than once at work (I'm a flight attendant). I love that I can sign documents right in my phone. My family was disappointed I didn't choose an iPhone for FT reasons but I got everyone to download Google Duo and solved that issue. And the camera, OMG there are so many advanced features it might be a while until I master those but really great. This phone is also much lighter than I had anticipated which was a nice surprise. I highly recommend this phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The better phone, by far.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Far more superior to the other phone out there, including lower priced phone from the same maker. It's worth what you're paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Speed

    Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been always an iphone user but with This phone it's hard not too like it Very fast, great camera and display! If you think of switching to Android that's the phone you want to get!

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Galaxy note 20 ultra

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a powerhouse. It has all the bells and whistles. Takes great pics and very productive for work with Microsoft office suite pre installed. It is priced too high though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Android phone, but not perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this phone since July 2022. It’s gotten better with each update. Still heats up more often than iPhone, but not as much as the Pixel 7 Pro. Samsung features like Secure Folder, Secure Wi-Fi, Good Lock set this phone apart. I would absolutely purchase a S22 Ultra over a Pixel 7 Pro.

    I would recommend this to a friend
  • Pros mentioned:
    S pen
    Cons mentioned:
    Durability

    Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because that crapppy s20 ultra will break all the time. This phone is ok. I think this will be the last high end phone I'll buy since I'm getting tired of constantly replacing. The gorilla glass doesn't reallt protect it from scratches. The battery is great for the first week of use then it's meh. The spen is good, the OS good but some apps don't work well. It could have been better. I don't dislike it, I'm just no longer impressed with false promises samsung delivers. Gorilla glass they said. Lol Also the bestbuy guy made sure to gave me the one with destroyed packaging. Not a big deal but is that really the quality you are trying to achieve? Ask the customer if it's ok to have a warped packaging ratger than sneaking it inside the bag.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for bringing this to our attention. Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your review. ^Kayla Samsung

  • Pros mentioned:
    Camera, Speed

    Rated 5 out of 5 stars

    Open Box Note 20 Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my note 20 ultra. Phone is super fast. Great photos. Was skeptical of buying an open box item. But this phone looks brand new. I recommend the Samsung Note 20 Ultra 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 4 out of 5 stars

    Samsung Note20 Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I resisted the grandkids' chiding to go A@@@@ and I'm really satisfied I did. One feature this phone that I'm neutral on is the curved screen edge. One feature on this phone that I'm nervous about is the camera lens projection/bump on the back side: even with an Otter Box Defender case, there is minimal protection for the lens bump. The ability to control tracking in the Android OS is better than iOS. Since the Note2, I've enjoyed the integrated pen feature: this one is superior in it's function and appears to be a more robust one-piece design. Another feature is the ability to add a microSD memory card: most storage space on my phones has been photos, images, and movies - storage that can be added, moved, archived, at about 20% of the cost of on-phone storage. Samsung's Smart Switch app made the change from my Note8 a breeze: just a few set up challenges resulting from dropping my old phone number. Overall, very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung galaxy Note s20 ultra. I don't really use the pen. I camera takes great pictures which is really important to me. It is pricey but with it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I've ever owned, and I've had them ALL (samsung at least). It's way better than the note 10 that I had last. The S Pen actually DOES things now besides take pictures. The videos I took? The camera? Unbelievable! I'm glad I chose the note 20 ultra instead of the S20 ultra because Samsung fixed a few things and upgraded a few things when they did the note (it comes out after the S20) and I enjoy the stylus. Oh, and the built in Dex app is a lot of fun and so easy to use, it turns your smart T.V. into a computer with your phone as the mouse pad. It has so many features I don't really use my laptop anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last samsung phone called the note and with expandable storage. Well worth the money. Great specs and display is great. Writing this in 2023....

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Note 20 ultra 5g

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my note 9 for this. I love the phone. I didn't care about no headphone jack bc i use Bluetooth anyway. It has expandable memory. Perfect. The only thing i will say, was it worth 1300 over my note 9? No, there's really not that much difference. AM i mad i made the purchase? No i love the phone and 1300 bucks isn't a big deal to me. If it is to you and you have a note 9...or note 10, id prolly stick with them. Wait to upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Samsung galaxy phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one thing I would like to say is I love my phone it's big & I can see everything without my glasses thanks so much Samsung y'all have my vote

    I would recommend this to a friend
  • Pros mentioned:
    Camera, S pen

    Rated 5 out of 5 stars

    note 20 ultra

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cameras, the s pen, the 5 G connection, built quality are all top notch. Im very happy with this phone. will recommend this to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Best Samsung Phone ever

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone! Super fast and the battery charge lasts forever. I can multi task on this phone and I don't notice any slowdown.

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    I LOVE MY PHONE.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone! I ordered it, without actually seeing it in the physical. I have very small hands and thought it might be bulky, but I just loved the way it looked in the pictures and I really wanted the S pen. When the phone arrived I instantly fell in love! I love everything about it, and have no trouble handling it. Ironically, I haven't used the S pen much, too busy enjoying everything else. So glad I made this purchase and it was a great price. The bronze is beautiful & I got a bronze case! I am not an expert but for me this phone is perfect!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone. I always get a new one for any new phone

    I would recommend this to a friend
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