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Customer Ratings & Reviews

Samsung - Galaxy Note9 128GB (Unlocked) - Midnight Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 1674 reviews

97%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 49 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
call quality
  • Rating: 4 out of 5 stars

    Great upgrade

    Posted
    AlmostG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Much faster and prettier than my Note 4. BUT it is quite annoying that the phone screen immediately goes black after dialing or answering a call. This can't be changed in the settings. So in order to activate the speaker phone or hang up a call, you have to press the power button on the side to relight the screen. It's a big pain.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Impressive technology...

    Posted
    BrendaSXM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    . . but my device has a few annoying glitches. For example, when I use speaker mode in order to be hands free during a telephone call, it frequently reverts back to regular phone mode, leaving me in limbo about why I can't hear the caller and vice versa. When I use blue tooth mode for hands-free calls, the device drops the connection mid-way through the call. Planning to investigate if it's the device, the carrier or something else. So, I'm not as enthusiastic about the device as I thought I would be.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Be warned

    Posted
    Alfonso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    If you buy this phone unlocked you will not get certain features that carriers offer. Example I have verizon, I was unable to video call people on verizon or other carriers. Swapped for verizon specific phone and problem solved

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    No Wi-Fi Calling

    Posted
    BlueShirt

    I had an unlocked Note8 but was unable to do Wi-Fi calling. I was hoping to get that with the Note9 but it also does not have WiFi calling as an option. I am very disappointed in Samsung for blocking this feature.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lots of issues

    Posted
    Asc1979
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I asked for a Verizon phone, but the associate pushed the unlocked phone on me. They might have been out of the Verizon phones, and she just wanted to make a sale. Either way, I took the unlocked phone, and I regret it. It has multiple problems, loses service, drops calls, not all apps work. Completely unsatisfactory product.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome Phone!

    Posted
    Mida
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love the phone. The camera is better than the iPhone camera on my girls 8plus cell. I like everything about the phone from storage to expandable storage with an extra card, to the size, battery life, etc. I also have hearing loss due to radiaiton to head area and this phone has awesome voice quality. I never have issues understanding conversations on the cell like I did have with other cells before. The only part which I do not like is the phone's "speaker phone". I have gotten bad feedback by now from family, doctor offices, friends, my child that no one can understand me when I place the call on speakerphone! I can hear very well the people, however the people can not hear me very well back - so it must have a bad quality microphone for the speakerphoen : @@@@@@@@

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love This Phone

    Posted
    pjsplace
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This phone does so many things, I love the stylus, I can use it as a pen a drawing tool , and just use it instead of my finger for everything. It's amazing lace precise and every time you pull it out of its little home a menu comes up for selection different options. It's a great stress reliever to sit there and draw. The other things I like about it or how fast it's in response time for everything you do. The features on every application are so many it could use some more ringtones and sound features I'm not sure if they're more downloadable ones or not I'ven't tried. I don't like the Bixby that is one feature I don't like. So I disabled it. Has two voice keyboards Samsung and Google that you can choose from when you select the little three dotted bars on the right-hand corner at the bottom. The autocorrect on the voice options are annoying sometimes because you have to go back and correct them. But sometimes they get them correct if you speak slowly. I'm using the voice keyboard on Google to type this review, speaking slowly it's working. If I type the words the autocorrect is helpful if you pay attention to what it's showing you it'll give you words to choose from. But if you are not paying attention and you just keep typing it'll get them all messed up. I did have a lot of trouble with my carrier and the settings trying to get the MMS feature to work with this stock message app so much that I tried downloading other messaging apps to work with the phone. It took me a very long time to figure it out. Google was no help because there were a lot of other people with different carriers having the same problem for many years and there was no solution. But I figured that out on my own it's in the bearer settings under your mobile network settings scroll down to Bearer and play with settings by selecting certain ones and saving them to get the MMS feature to work. It took me 100's of tries, and don't be fooled just because one picture goes through does not mean the next one will. If that happens you have to go back and mess with the settings again until they all go through and stay that way. It's a pain in the butt but it's not the phone it's your network carrier are you SafeLink Wireless they had no idea how to fix it and they're on the AT&T lines, and AT&T said it was the phone but it was not, they couldn't fix it either. I had to do it on my own. I hope that helped somebody. But back to the phone itself double speakers wanted to top and one at the bottom and has awesome sound, the headphones that came with the phone or Crap the phone sounds better without them LOL. Extremes videos very well I watch TV on it Hulu and Netflix over Wi-Fi rather than the TV in my room because it buffers constantly. The graphics are fairly good they could be better but they're good. The YouTube videos play backs are great there's no delay the auto-play is working great on anything you try to play Facebook YouTube even the darn commercials LOL. Searches are quick there's no waiting I love that. If you have a fast internet than downloading on your Google Play Store app goes very quick. I've a lot of storage and I still out-of-state SD card so I don't think I'll ever run out of storage. However I do backup my phone because you just never know what can go wrong and I don't want to lose anything I've had that happen before. And you should probably get it by risk protection of some sort cuz even phones can get viruses. I just absolutely love the fingerprint option instead of logging into everything it's secure nobody else can get into your stuff and it's easy I don't have to type everything which is very annoying. Guess I better in this review before it turns into a novel.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hey there pjsplace, thank you for taking the time out of your day to write this amazing review. We appreciate all the great features that you have pointed out. It is a pleasure to have you as part of the Samsung family. ^Elizabeth Samsung

  • Rating: 5 out of 5 stars

    Oustanding Phone!

    Posted
    Hindu

    I upgraded from a ATT branded Note 8 and initially I was asking myself why? So one week after purchase of the unlocked variant here we go. The first thing you notice is the screen is better...it's difficult to quantify but you just go WOW...especially when watching HDR content from Netflix or whoever. Blacks darker...contrasts higher...colors brighter. Just better. I've never been big into watching high quality video on a phone but this baby could change that. Similar results when doing photography...even though the imager is the same as the Note 8. And the low light performance of the imager is remarkable. Shooting at dusk or in a darkened (but not dark) room...you'll think no way I'll get that shot without a flash...but you do! Now let's talk about the S pen. I don't doodle and I don't draw...but I LOVE that the S pen now becomes a mini remote for the camera...and several other apps. But primarily the camera...you can now take a pic/selfie with the main back mounted camera and use the S pen to trip the shutter. Sure you can't see exactly how the image will look first...for that you'll have to use the front camera...but you no longer have to worry about dropping the phone or not finding the shutter button while pointing the 12MP back camera at yourself...just hold the S pen in your hand and click the button...mission accomplished! The other S pen trick I like is the ability to jot notes, reminders etc. on the black lock screen (in YELLOW ink thank you very much) for later use. Friends will go "that is SO cool!" The bad news is that when you view the note later the yellow ink is not the easiest to read when viewing it on a WHITE background which is the only choice when viewing the saved note. Ok now let's talk sound. The Note 8 had one speaker...the Note 9 has two. "Big deal" you say. And you would be right until you flip the switch to enable Dolby ATMOS in the settings! Suddenly the sound has spatial dispersion to both side of the phone...and it gets louder...quite a bit louder! And it has base response! Not a lot I admit...these speakers are tiny...but it has some! So now watching Netflix or other vid without headphones is a real option. Oh and the earbuds provided are exactly the same as the Note 8. They are actually quite good especially after you purchase some squishy foam based tips to replace the crumby silicone ones they come with. The OEM tips fall out of my ears and lack any base response. Next battery. I don't usually kill my battery because I'm not usually too phone attached. But again that could change...see above. Yesterday I TRIED to kill the battery. No charging after the day started. Full day of texting photos blah blah blah...then my schedule changed and I had to jump on a plane. Quick! Download 3 episodes of Altered Carbon on Netflix. With 128gb of internal storage, no carrier bloatware to waste it and an unlimited data plan it was on! Downloaded 3 episodes in the background while driving to, walking around and then waiting at the airport. Took 90 minutes but they were all on board when we departed. Also took the battery from 80% to 50% just doing the downloads and some other stuff on the phone while it was happening. No problem except that if you try to download anything else while all that vid is downloading it will be SLOW. Watched two full episodes and approximately 75% screen brightness (it's HDR video after all) and walked off the airplane 3 hours later with 20% battery left! NOT BAD AT ALL! My Note 8 wouldn't have done that...and wouldn't have looked as good doing it! That screen again. Last point. I love that I can unlock the phone and turn on the screen by tapping one finger on the fingerprint sensor...but for when you can't do that the NOTE 9 now offers iris scanning combined with facial recognition to unlock/turn on the phone. All you need to do is hit the screen lock button and point the phone at your face. Done. I don't use it a lot...but when I do I really need it. Ok...I probably missed a couple things but those are the big ones. I no longer have any doubt's about whether the phone was a worthwhile upgrade...it ROCKS! And now that I've an unlocked phone I no longer have pushy AT&T (who I otherwise like quite a lot) insisting I go find wifi somewhere to download one of their tedious and annoying software updates which they just won't let you do over the air. Oh and "one more thing" ATT Numbersync for wearables now works with this unlocked phone. It didn't on the Note 8. On the Note 9 with Numbersync calls and texts go to your wearable as well as the phone even if they are not connected via Bluetooth. The only carrier branded features on AT&T you lose (that I've found) with the unlocked phone are HD Voice and Wifi Calling.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hello Hindu, I appreciate you taking the time out of your day to leave such a detailed feedback about this phone. Thank you for being part of the Samsung family. ^Michelle Samsung