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Customer Ratings & Reviews

Samsung - Galaxy Note9 128GB (Unlocked) - Midnight Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 1644 reviews

97%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 50 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-18 of 18 Reviews
  • Rating: 1 out of 5 stars

    Avoid it if you like your privacy

    Posted
    Nano
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    You have to give them access to EVERYpersonal detail. if you want to even use the phone from the start a message pops up asking to allow them access to listen and manage phone calls and all your contacts,If you don't comply,you can't use it,so you're left without options,Even a free dictionary app, they want to view your contacts,emails pics. listen to your calls and messages,keep track of your location, even video and everything personal that you want to save or share,like your notes and correspondence even share it all to 3rd party,and "they're not responsible for what happens after that". If you deny, then you've just paid $900 for a useless gadget. If you value your privacy,just buy a phone without all the hi-tech. Save yourself the aggravation and money. I wish I'd never bought it. They also like to remind you that all the personal information they collect is to better help you. You want to use the GPS map? Give up the name, address, phone, DOB, SS#, of every single person on your contact list.ok, I'm exaggerating here just a little to give you an idea of what you're getting into.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    its not for you

    Posted
    samt
    • My Best Buy® MemberMember

    This phone has been created for Samsung's benefit. Your needs and desires as the owner and customer are not their concern. Samsung will let you know what the button functions will be. They will force their updates. The apps they want on your phone are the apps you will see forever. All that cpu power will be directed to hidden background functions designed to promote Samsung's corporate interest. It is not for you. This phone is Samsung's device and although you have paid for it, they own it. Forever. You will eventually agree. You have paid for their device but will never be yours.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The worst phone Samsung has made.

    Posted
    IrateSamsungUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was excited about this phone however after purchasing it the phone is the worst in the long line of Samsung phones. The keyboard does not work properly. The space bar and keys on the lower row part of the keyboard do not work properly. Even when you tap directly on the keys. The camera is the worst. The S7 camera is far superior. The Note 9 takes pixelated photos. The previous camera versions are head and shoulders above this phone. Stay away at all costs. You’re better off to wait for the next Samsung phone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lots of issues

    Posted
    Asc1979
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I asked for a Verizon phone, but the associate pushed the unlocked phone on me. They might have been out of the Verizon phones, and she just wanted to make a sale. Either way, I took the unlocked phone, and I regret it. It has multiple problems, loses service, drops calls, not all apps work. Completely unsatisfactory product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No Wi-Fi Calling

    Posted
    BlueShirt

    I had an unlocked Note8 but was unable to do Wi-Fi calling. I was hoping to get that with the Note9 but it also does not have WiFi calling as an option. I am very disappointed in Samsung for blocking this feature.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not happy and returned it.

    Posted
    LeoG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this phone and when I got and removed the plastic, it had micro scratches on the screen. I went and exchanged it and same thing so I returned that too. Poor job by Samsung

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    ABOUT UNLOCK

    Posted
    FEYZACENKA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought it for my friend in Turkey . We activated phone but the language in phone is half of it english and half of it Turkish. I will return it whenever I go back to USA.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Phone Was Great

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Nothing wrong with the phone, but best buy itself redeemed the fortnite skin gift that comes with it. sad that i couldn't give the skin because of that.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unlocked

    Posted
    Ontheroad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The price you pay for unlocked your missing out on stuff the branded phones give you and might need

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Way too big

    Posted
    usawebber
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It felt like putting tablet up to my ear it was way to much phone and they made me return with s fee

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Slow phone

    Posted
    KNB1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Camera is really nice but overall phone functionality list really poor , not as fast ,

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Same old crap

    Posted
    Shabalabadingdong
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Same phone then anything nothing chage except the pen...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not enough ram

    Posted
    dingdong21
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had to upgrade to the 512 GB because 128 is not enough

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Never buy Samsung

    Posted
    Sanjeevgiri
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Worst store and worst company they stole my promotional offer

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    000000

    Posted
    Suitun
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After 21 day die no more Samsung in my life.......

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst purchase

    Posted
    Jones
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Never buy any from Best buy. F Best Buy...... ... ..

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Heats up too much

    Posted
    Jesustorrea1009
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Worst phone ever it heats up a lot and not the best

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not great service

    Posted
    Nora
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wouldn't have my family ever go thru what I did.

    No, I would not recommend this to a friend