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Customer Ratings & Reviews

Samsung - Galaxy Note9 128GB (Unlocked) - Midnight Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 1674 reviews

97%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 49 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 21 Reviews
  • Rating: 3 out of 5 stars

    Not what you think

    Posted
    jim3000gt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After using my Note 3 since it first came out, I decided to upgrade to this Note 9. Big mistake. The screen, speed and sound are much nicer but that's where it ends. You would think after several years, Samsung and others would have made some mass improvements. The new software is really bad compared to the old which was easy to get around. The old screens were flat which made for easy screen protection, the curved edges do not hold one on for long. My old Note 3 still has the original Otterbox on it that came with a free screen protector which is also still on it. The glass is very slick and is not very responsive and is really hard to type on. The interface is really a pain to get around in. Guess that is why they are changing in 2019. I will be taking this phone back and trading it in on a Google Pixel or something else with a flat screen that you can cover and protect easier. Even the cases you buy don't cover the lower corner where the pen goes.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but not great

    Posted
    BigJoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I upgraded from the Note II due to my old phone not working anymore. I honestly think that this phone is a bit overpriced for what you get. The camera is nice but nothing new compared with the other phones on the market. The battery lasts quite a long time, but I wonder how long before it will start losing capacity. I am not as much of a fan of the curved edge nor the elongated shape of the phone, although the display is a nice upgrade. The pen is definitely an upgrade but is not something I find myself using any more than I did before. If your current phone is working fine, I'd say hold out for the next big thing especially for the cost of this phone. If yours died, like mine, or if you get a super great deal, then its not a bad option.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    love the unlocked phone, just wish MMS would work

    Posted
    pjsplace
    • My Best Buy® Member

    I love most everything about this phone, except speaker quality could be a lot better, I mainly chose it because it was one of the only one I could find in store with over 4000 mnh battery and snapdragon 845, but had to compromise on sound. Now I worked with it for 24 hours and all over the internet and my provider, to no eval, the mms will not work, turns out they ship these unlocked phones over to the US and there is a problem getting them to work with all carriers, some have internet issues as well, for me it is just mms. So I have to return it. For the price I want all features to work.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Neat tricks but hard to change from iPhone

    Posted
    MWMM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It is a nice phone but it has been much more difficult to transition from an iPhone than expected. For example, you cannot sync your Outlook contacts and calendar (after a week of beating my head against a wall, I did find a 3rd party hack ap that I am using), the biometrics while ambitious are not reliable, and there is no Find Friends ap for the family to keep up with one another. Oh, and there is no voicemail program built into the phone, you have to find a 3rd party ap if you want visual voicemail. It just seems like a pretty big phone component to have missing from a phone.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Happy only with memory capacity

    Posted
    Nael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Happy only with memory capacity, I don't know but I feel like each time they release new update. They make it more complicated. Especially that I am not able to connect my phone to my car over bluetooth to make a call. Maybe they think it is a safety feature or it could be a gap but either way I didn't like that. The Camera is amazing. The memory is great. One more important thing, I broke my screen and the back of the phone even with cover and protecting screen. In general I am thinking to try google phone or go back to Iphone.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Well What Can I Say

    Posted
    BigBadMuffinMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is my first Note, and this phone is definitely a step up from my Galaxy S7 Edge. The smartest thing I did was buy a Unlocked phone, therefore, I don't have wasted memory with a bunch of bloatware from my carrier. One positive side, the battery life is great, I can go 24 hours b4 needing to charge it and the camera takes great pics. On the downside, I really wish the phone was a tad bit bigger, and because I got a Unlocked phone, the wifi-calling option and visual voicemail, I'm used to from At&t doesn't seem to be available (as of yet) If you want to save a few dollars, get the S9+ because having this SPen, really doesn't seem worth it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice phone missing some important user friendly

    Posted
    samsunguser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nice phone with some attractive features. But it misses few important user friendly. The camera preview shows all images and videos downloaded from whatsapp, etc. This annoys and not able to preview photos taken from camera. Also not able to scroll content typed for texting if content is long. You cant review what you typed until u send it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Be warned

    Posted
    Alfonso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    If you buy this phone unlocked you will not get certain features that carriers offer. Example I have verizon, I was unable to video call people on verizon or other carriers. Swapped for verizon specific phone and problem solved

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Love the NOTE line of phones, way overpriced

    Posted
    Elaine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had the original Note phone and loved it. Got it new for $50 and it worked for years. Obviously this new model is terrific, but I cannot believe I spent so much. The phone and the features are great, but because of the price I immediately had buyer's remorse.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not Bad, note worth $1000

    Posted
    Jimmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Its a solid phone, functions just like a Samsung should but, I don't know what makes the price so high, there isn't anything new or revolutionary about it. Probably should have just bought a Note8 and saved some money

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product except sound system

    Posted
    Mozturk33
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When I purchased Samsung Galaxy S9, I looked amazing however, when somebody called me through WhatsApp with camera, weird sound, like sizzle. So, I returned it and got iPhone XS Max.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice but...

    Posted
    Omg23
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Must push hard on this one. Top left of screen the worst. Many apps don't work well with the sliding screens from left and right.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Phone works well

    Posted
    Kathie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Phone works well so far, needs to be set up for automatic backup to prevent data loss

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Unlocked

    Posted
    jmvance
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great idea to buy an unlocked phone. But it doesn’t have all the features that your carrier provides

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Beautiful phone

    Posted
    MzMinnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I still haven't had enough time to fully experience much of the full features yet.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Have problems with it

    Posted
    Creo
    • Verified PurchaserVerified Purchase

    Been having a few problems with it doesn't download certain things like it should

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice camara

    Posted
    Pipozidanne78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    To type is ok because with iPhone is more easy but the camera is good good quality

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great camera

    Posted
    Msvino57
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Not happy that the stylist pops out of the phone if bumped or put down a bit hard.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Loving my new phone

    Posted
    Jennifer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Nice and sleek. Battery does not last as long as I thought it would. Photos are nice

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Have problems with it

    Posted
    Fallaw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    No better that the 8 have problems with the voice mail and the text coming in

    No, I would not recommend this to a friend