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Customer Ratings & Reviews

Model:
SM-N960UZSFXAA
SKU:
6290746
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Customer rating

Rating 4.8 out of 5 stars with 283 reviews

96%would recommend to a friend.
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Expert rating

Rating 4.4 out of 5 stars with 60 reviews

Page 1 Showing 1-20 of 283 reviews
  • Rated 5 out of 5 stars

    512GB of storage and 8GB of RAM!

    Posted .

    Seriously love this phone! It's basically a full computer in my pocket and storage and RAM for days! I use both Samsung and Apple as I have a need for a personal and business phone and I've got to say this phone is much more impressive than my iPhone X 256GB that I got. Has more RAM and processing power to switch between all the apps I need to use on a daily basis and twice the storage of my iPhone so I can keep all the messages and photos I have to take in my profession. My iPhone on the other hand over time has gotten more and more laggy with it's response times and sometimes even gets stuck depending on the situation. And It may have to do with how terrible the heat dissapation on the X is or the software but no matter what the reason I feel as if I'm getting more for my money from my Note 9 than my iPhone X. I mean both of these phones are definitely NOT CHEAP but to those who will fully put them both through their paces I think the Samsung Note 9 is the ideal choice for handling both business and personal life. Yes Apple will put out on Wednesday new iPhones but from my experience I highly doubt that it will beat out what Samsung has done up to his point.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello BbyCrazed, thank you for taking time out of your day to leave us this positive feedback. We appreciate you being part of the Samsung family. ^Michelle Samsung

  • Rated 5 out of 5 stars

    Love It!

    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    this is the 1st that has not given me one bit of trouble, after month's of usage. Excellent screen size and scratch resistance, camera, more than enough memory, have dropped it a few times with the hard shell case and no issues. Was priced fairly and i highly recommend it:)

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The camera is awesome

    |
    Posted .

    Control of the camera with S-pen makes snapping easy. Also, free handwriting with the pen and translation is exceptional. The order came earlier than I thought and works perfectly! The best smartphone that I ever used, Kudos to Samsung and also Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lots of storage.

    |
    Posted .

    very solid phone. Only wish we could put our own background on the messages. nice pictures in varying scenarios.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the complete cell phone

    |
    Posted .

    Love all the cell phone, the camera, the capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast of a phone

    |
    Posted .

    I upgraded from a Samsung Galaxy S9+. I have both the Apple iPhone XSMax and the Note9. I use the Note9 far more than my iPhone. I love the 4000 mAh battery in it. I am normally on the phone with the screen on about 4 - 5 hours daily, and by bedtime there is still about 40% battery remaining on the Note9. The iPhone XS Max is nicer looking, but does not offer anything substantial in terms of functionality than the iPhone X that others in my family use. I have the Note9 paired to a Galaxy watch, primarily for notifications. The Galaxy Watch has not missed a notification delivery in weeks, not even once! The Apple watch series 3, that I also own, however is a hit or miss, that I have stopped relying on for notifying me with meeting reminders. I am not a fanboy for either Apple or Android, and just need to get through the day without having to worry about battery or missed meetings. The Note9, paired with the Galaxy watch, fulfills that need without skipping a beat. The S-Pen stylus is very nice, but I haven't had a chance to power-use it yet. Here are the other comparisons of the Note9 with the iPhone XSMax: 1) I can print anything from my Note9 to my regular network printer without any proprietary AirPrint nonsense from my Note9, using the HP printing app. The iPhone cannot do it without clumsy workarounds that involve running software on another computer. 2) Bixby and Siri are both garbage that I gave up on a long time ago. The nice thing is that I can pretty much disable Bixby altogether and turn it off on the Note9, and replace it with the Google Assistant that has worked accurately more than 98% of the time for me. There is a free app on the Google Play store to do all this. The Bixby button on my Note9 is now mapped to Google Assistant and it is a joy to use it, especially with the integration with Spotify. There is no way to disable Siri on the iPhone or make it work with Spotify with this level of customization. 3) Both Android Auto and Apple CarPlay are over-hyped and I find them useless. I just use a simple phone mount on my dashboard that gets the job done. 4) I travel a lot on work, and carry an Amazon FireTV stick device with me. I love the screen sharing of the Note9 on the FireTV stick, that I cannot do reliably from the iPhone. 5) Samsung adds some point based incentives and cash back discounts every few weeks to use Samsung Pay. When was the last time Apple paid anyone to use Apple Pay? 6) Love the support for SD card on the Note9. 7) I actually still enjoy using the headphone jack on the Note9.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone if price doesn't matter

    |
    Posted .

    As I said in the summary if the price doesn't matter then this is the best phone you can buy. Now I personally don't use the S-Pen much but those that I know that do love it. I basically just use it to note something down real quick if I need to or the smart select feature at times. Battery life on this thing is great. Can easily get through a day even with heavy use. Not quite as good as a oneplus 6t but then again the screen on this thing is on a completely different level so I think it's fine. Display yeah this is a beautiful display. I keep it on the max resolution and it looks absolutely stunning in every condition if you do a lot of media consumption this is the screen you want. Speakers are great for the most part. I do think the iPhone Xs max has slightly better speakers but it's almost on par. Cameras are wonderful. Not pixel 3 wonderful but close enough. You'll get a pleasant and visually pleasing shot every time. If I had to give some cons I'd probably say the curved screen which is basically something with any Samsung flagship it seems pretty useless to me and getting a tempered glass screen protector for it is expensive because of that. It is a little heavier than most phones I personally don't find it a problem because I don't use cases but I'm sure for others with a case this can be quite heavy and bulky. And the last con is the price. Now I bought it when it was $200 off and with some gift cards but I personally think all phones have reached a crazy price point a few years ago a flagship was $650 now they're pushing $1000 for not really any revolutionary features. If you're looking for a phone with top of the line specs don't care about super high res screens or ip ratings can deal with a mono speaker and an above average camera go get a OnePlus 6t. It is by far the best bang for your buck phone out right now. But if you want all the extra bells and whistles you get with a note and especially if you want an s-pen this is really you're only choice. Also I do want to note (no pun intended) that if you do go with the unlocked version there are certain things you do miss out with on some carriers. I'll list a few here. On Verizon you lose wifi calling On AT&T and their mnvo's as far as I know you lose wifi calling, volte, and HD voice You can get these features back with some csc edits but I don't recommend anyone who's not a bit tech savvy to go through all of that. Now if you're ok missing out on those things you won't regret getting this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    holy grail of smartphone

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    this could be the last Samsung galaxy note series of this design since the future is changing design to notch, round hole and anything they can think of. just the mention of note 9 speaks for itself a great looking phone, and specs that is almost a perfect phone. I have the silver color and to me its the best color and how it glisten if any type of bright light lay on the silver back. it is heaven glistening the holy grail...

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade From Galaxy S7 to Note 9.

    |
    Posted .

    Been using the Note 9 since 7 PM EDT August 24th, day it came out. Preordered in early August. This is like walking around with a laptop computer in your shirt pocket. Plenty of storage as installed a previously purchased 400 gb MicroSD Card from SanDisk to go with the 512 gb of internal memory. Great for music & even casting streaming media to our Sony 4K TV & a friend's new LG 4K TV with WEBos 3.0. Oh, you can make great, clear phone calls & texts. I've found this phone to be peppy opening apps. Don't really do much gaming on so can't speak to that, but screen bright with accurate colors to these old eyes. So games should be enjoyable. All my older apps appear to work as well. If you're so inclined to use a VPN, my ipVanish subscription works well. Yesterday, streamed videos at neighbors house for 8 hours testing their new LG 4K TV as they don't have broadband yet, though service to be installed soon. Battery life was incredible. It was at 99% when I started, 7% when I got home & plugged it in. In summary, this phone is outstanding for media. A phone of this capability & storage does not come cheap, but those that value access to media at the drop of a hat, I highly recommend the Note 9. My wife was so impressed, she passed her S9+ to our daughter & traded in her S8+ to get a Note 9 in light purple. Samsung knocked it out of the park with this device IMHO!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Purchase for Everyone

    |
    Posted .

    The Samsung Galaxy Note 9 Unlocked 512GB Phoneis an Absolute Great Purchase that Everyone should consider. With 512GB of Internal Storage, You have Plenty of Storage to be able to have All of Your Files Available at All times even if You don't have a signal which some phones rely on You using and Purchasing Cloud Storage. Cloud Storage is a Great thing when You HAVE a signal, but NOT when You don't. For people who like to use their phone to Electronically Pay for their items, this phone has 3 different Technologies built into the phone where others either have just 1 or None. The Samsung Galaxy Note 9 has a Stylus that Now can be used as a Shutter Button to take Pictures or as a remote button to be used for some Apps when You have them open and are using them. I currently have the Blue Samsung Galaxy Note 9 Unlocked 512GB Phone with the Yellow Stylus. I would have given the Samsung Galaxy Note 9 Unlocked 512GB a 5 Star Rating IF Samsung would have made the Black Version Available here in the United States which is MY Preference. The Color is just a tiny gripe of Mine, but it's Your choice about the Blue or Purple Samsung Galaxy Note 9 whether You choose a Carrier Branded phone with Uninstallable Bloatware or the Unlocked version. If the High Price of the 512GB Samsung Galaxy Note 9 is too much for You, then the Samsung Galaxy Note 9 128GB will be a cheaper option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic phone! (512gb unlocked version)

    |
    Posted .

    I've been using the Samsung Galaxy Note series since 2012. I always do a comparison between the latest offerings before I commit to such an expensive device and once again the Note 9 won out over all competitors. When I purchased it BB had the same price as Amazon so I could get it locally. I was looking for much more than just a phone as I also want to listen to music without an ipod plus take pictures. This unit offers fantastic audio via the 3.5mm headphone jack and even has a graphic equalizer built in so I can tailor my sound to my liking. The Samsung music player accesses my iTunes tracks just fine so all I do is just copy over the albums I want to listen to. Having 512gb of onboard storage is great for not having to worry about running out of space plus having a microsd slot allows me to add even more storage for a combined total of 1tb. Pictures look great and are much better than with my last Note. The power consumption is something that I've only dreamed about up until now. With my phone on all day doing the things that I normally do I end up around 80% battery. If I listen to a lot of music and have more face time then it will drop down to around 75%. The wireless charging works great even with a protective case around it ( I use the Samsung unit) and charging with a cable gets you quickcharge 3 speeds. As far as I'm concerned there's no other phone for me except the Note series from Samsung. The phone is slick and hard to grip so having a case around it is a must unless you want to drop it and risk breaking it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complete Phone

    |
    Posted .

    A complete phone that includes features and accessories that other manufacturers leave out. I enjoy that the phone has stereo speakers are loud and better than a mono speaker. It still has a headphone jack and expandable storage. The screen is incredible. Data speeds seem to be faster on this phone compared to others. The 4000mah battery is great and gives me about a day and a half of moderate use. Using the S Pen as a remote for media and camera is a nice feature. In terms of accessories, the Samsung does not charge extra and includes fast charger, headphones and OTG adapter. The only downside to the phone are the iris scanner and fingerprint reader are a little slow to activate. Otherwise, the phone can handle any tasks that I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is a Beast

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Having had this phone for 18 months now. This phone does everything I need it to and more. I got this factory unlocked so that I that I could switched carriers if need be. I love that the stylus is also a the camera remote. The 512GB comes in handy when it comes to storage. I am still in awe of this phone after all this time an still haven't finished finding all the features. The only problem with the phone is the location of the fingerprint sensor.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing series in general.

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I have the device for a whole year (until the Note 10 came out). Amazing device and a lot of features. When I had an issue in it, Samsung covered under warranty and replace the screen with no cost (since it was an issue from the device not my usage). Great device.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely happy

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This is my second unlocked Samsung Note model. I choose the unlocked version to avoid carrier bloatware and wanted the Note 9 512GB for battery capacity and 8GB of ram. This phone doesn't ever bog down and the battery last all day with above average use.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone, Great Deal

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    So far this phone has been awesome. I chose this over the note 10 plus, for no notch and headphone jack at a great price. 8 GB of ram and good cpu,so this thing is fast! Plenty of storage at 512gb, definitely a steal for 749.99

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Note 9 an extraordinary device: in the right hands

    |
    Posted .

    I had to wait an extra month after the phone's initial release date due to me wanting the 512 GB version. Let's just say it was worth the wait! This phone is a beast. Zero lag what the 8 gigabytes of RAM. This phone compared to my previous phone the Note 8 is a remarkable upgrade not just because of the new S-Pen and features but because this phone's battery keeps this Beast running for over a day day and a half if used properly. I e; the Note 8 I previously owned would barely make it through a day. But this phone is not for the average user this is more of a business-oriented phone I would have gave it five stars instead of four but the pricing on this thing is crazy! 1250.00$ is allot of money to spend on a phone no matter how great it is! If you don't need the 512 gigs of memory you can settle for the 128 for 250 bucks less but I believe that it was worth it for me to spend the extra 250 for extra 384 almost 400 extra gigs, for memory cards that are half that size cost just about that much...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unlocked phones also unlocks additional features

    |
    Posted .
    Owned for 10 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    My friends note 9 was locked by tmobile and we noticed that they disabled so features vs my unlocked note9. So it's much better to get the phone unlocked with the default Samsung software. You dont want the carrier software overlayed on top of the Samsung software because they disable features.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and Long Battery Life

    |
    Posted .

    First of all I would like to thank the Best Buy employees 4 being so patient and helpful. This phone takes amazing pictures and is very powerful. The battery last much longer than any phone I've ever had. I can have about 20 apps running in the background and it runs very smoothly. With all those apps running in the background the battery is very slow to die. I don't like the Bixby button. My opinion it just gets in the way. This phone has a very nice feel to it, however it is pretty big compared to average phones. My only complaint is the size. It's not very easy to navigate across the huge screen and it is not that easy to handle especially if you use a case to protect it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Note 9 - A linux desktop in the pocket

    |
    Posted .

    Recently changed from an iPhone to the note 9. Initially was missing the iPhone apps and Apple integration with macbook and iPad, iPhone always treated me well and never had any complaints. However, when I found out about DeX (plug your phone into an hdmi monitor and get a real computer style desktop) I was hooked. At first I was sceptical but I found out it really works well. Then Samsung introduced DeX linux (a complete ubuntu linux desktop) and I instantly knew I was not going back to my old iPhone. This is a complete linux desktop that resides on your phone and goes full blown desktop computer on you when you plug the phone into a desktop monitor. If you have any kind of inner geek in you can't help but be impressed. And again, what's really nice is that it actually works exceptionally well, you aren't compromising in the experience.

    I would recommend this to a friend