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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 92 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the Galaxy S10 5G Enabled 256GB Majestic for its exceptional camera quality, producing clear and sharp pictures, and its large screen size, which is frequently praised for its beauty and usability. Positive feedback also highlights the phone's impressive battery life and the inclusion of 5G capabilities, looking forward to its wider availability. The ample storage and memory are also appreciated by users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-92 of 92 reviews
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning about my new phone. So far it is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Worth the wait and money spent into it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice phone with many capabilities. There is a steep learning curve.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy shopper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with ease of purchase and quick shipping. Phone works!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No major problems switching from Apple. Works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy switcher from the Note 9

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I've had this phone a little over a month and I can say I've had zero issues. The phone is super fast in all daily routines including face unlock, which I prefer to the fingerprint. Camera is excellent and a welcomed upgrade over the so so pictures on my Note 9. I usually skip the Galaxy S line and wait for the Note, but this is one time I can say I'm glad I purchased. The extra real estate over the S10+ is welcomed as the phone is the perfect width to hold and function with one hand. At first I was disappointed that there was no SD card slot, but with using Google Photos, I don't miss it now. The heart rate sensor etc is missing from this phone, but when paired with my Galaxy Watch it more than makes up for it. Battery life is great can make it the whole day and still have 40%+ charge left. This phone is definitely one that will be good for at least the next 2 years.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're really happy for you, x5denali! It's a great feeling when you find something great and it turns out to be even better than you expected. ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Very difficult ot use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to use. Good screen but buttons are hard to get used to

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ehh

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life not as great as I had hoped. Samsung bloatware everywhere. Camera should be better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Camera quality good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t see the real value of the phone since 5g is unavailable

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very expensive - just average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another Samsung dud. A lot of money for little in return. Save your money.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there W6ANX, we apologize that your experience with this device has been less than ideal. We value your opinion and appreciate you taking the time to write this review. We would love the opportunity to help turn this experience around and into a positive one. Please reach out to us by calling 1-800-SAMSUNG. We are here to help! ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Amazing device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone in the BOGO offer from Verizon, but I'll happily share that this phone is off the chart. I had a Galaxy S10+ for a week or so, and while I was pleased with it, I was mildly disappointed by the occasional heat emitted and by the shorter-than-anticipated battery life. So, I decided to pre-order this phone, and I have experienced neither of those two issues. This phone FLIES. There is no delay in anything you do. The camera is second to none. My kids love the AR Emoji stuff, and I love the bokeh effect on the "live video" and "live photo" modes. Simply amazing. The screen is huge and the battery life gets me through an entire day, and I purposely only charge to 80%. My only knock on this is that you have to push down on the screen a little harder than I care for to get the fingerprint sensor on the screen to do its thing, but the facial recognition does a great job and more than makes up for it. Yes, the phone is pricey, and it's hard to say that it'll ever be a great "value," but it hits all of my check boxes. No, I said nothing about 5G. I live about 50 miles north of Atlanta, and I think I'll be lucky to ever see 5G in this phone's life; so I can't report anything on that feature.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there sarfdawg, thank you for taking the time out of your day to write this amazing review. We appreciate all the great features that you have pointed out. It is a pleasure to have you as part of the Samsung family. ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Best Solf this phone to a fraud...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OnLine order was used to purchase this phone and plan and sent to 10 states over......and picked up with no ID and BestBuy doesnt seent to want to help this !!!! Purchase on my Best Buy Account and CARD andf they cant tell me the details WOW BEST BUY

    No, I would not recommend this to a friend
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