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Samsung - Galaxy S10+ with 128GB Memory Cell Phone Prism - White (Verizon)-Front_Standard

Customer rating

Rating 4.9 out of 5 stars with 756 reviews

98%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 24 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Perfect upgrade from S6, S10+ size not an issue

    Posted
    SirEricL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Finally upgraded from S6 and cannot be happier. While you cannot believe all of the hype or commercials, the phone does preform very well. The screen is amazing and speed increase is very noticeable. The fingerprint reader works SO much better, and being able to wake the phone without having to touch other buttons and press the correct screen area is weird at first, but great when you are use to it. The biggest issue I personally have is the lack of a notification LED, as the screen now takes up the entire front with only a cutout for the cameras. There is a function that puts a cool pixel ring around the camera when taking selfies, and word on the street that they will turn that function into a notification replacement (in a future software upgrade). In the meantime, I force the always on display (AOD) to be always active so I can see the notification icons (although they are very dim in bright areas). The cameras take some time to get use to, and my daughter noticed that the Food setting is not as good as previous versions of phone. The wide angle camera is great when you don't have room to back up further. Overall picture quality is very good, although they still need to work on some of the low light processing. Having stereo speakers is great and the sound is good (much better then previous phones, but still does not compete with standalone speakers). But with stereo speakers, when you get alerts or rings, you can put your finger over the bottom speaker to avoid disrupting the quiet room you are in... Also, you do not initially need to buy a screen protector as the S10s come with a factory installed screen protector (a bonus I was unaware of prior to purchase). However, found out that the screen protector can get scratched when I forgot and put my Gear S2 watch in the same pocket as the phone. I bought the OtterBox Symmetry Series Case - Clear when I got the white pearl S10+ to show off the color. Great case, was the most clear compared to others. Already dropped several time and phone is perfect condition. And although the case is not scratch proof, it appears to be very close. However as the case is Very Rigid, it is extremely difficult to get on/off. Very happy with this case. The biggest drawback is the price. But if you can afford it, it's likely the best Android phone (at the moment...)

    I would recommend this to a friend

    • Brand response

      Samsung

      Greetings, Sir Eric! We are thrilled to know you're getting great use out of all the wonderful features your Galaxy S10+ Smartphone has to offer! We're grateful you noticed all the dedication we put into the S10+. Thank you for being part of the Samsung family!" ^Thomas Samsung

  • Rating: 4 out of 5 stars

    Locked out four days after purchasing

    Posted
    DarthEsteban
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First, there's plenty of power in the battery... see below. Second, the photo quality is phenomenal. I had an S7 before this and was happy, but this is Wow! Third, I put a 512GB micro-SD in it. Let's see how fast I get the "... running critically low" message. Fourth, I put in the pattern lock, the facial recognition, fingerprint, and a password as security measures for access. I hate passwords, and considering that three other measures were available, I felt comfortable. I upgraded my OS a few days after getting the camera (with a phone feature). After resetting, I was instructed to put in a password. This is completely on me, but I put in nearly 100 attempts, waiting up to a minute between attempts. As I mentioned in comment number one, the battery life is incredible. The phone was at 100% when this escapade started. After these 90ish attempts, I decided that I was going to just reset my phone to factory settings. In order to do this, you have to shut off your phone, but you need a password. I turned on the LED flashlight, and seventeen hours later, the battery was at 5%. COME ON!!! Eventually I reset it to factory defaults and made sure my password wouldn't be forgotten. You would think with four options and an email on file, there would be a way to get past this. I talked with Verizon (tried, but no help), and they sent me to Samsung Support. Both tried to get me to shut off my phone. Joke's on them. Opportunity for improvement(OFI)... put a voting system in place with the other three security measures already in the phone or offer a security backdoor (email, trusted friend, or phone) to not let this happen. Yeah, ultimately it's my fault. There was a warning when I set up my phone, but man was it inconvenient not being able to have my phone for a whole day. Thanks for reading my rant.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT battery and SUPER fast !!!

    Posted
    LifelessWonder
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros : 1. "AMAZING Battery Life" right out of the box and that's without playing around with the built in optimization feature which i think kicks in on its own after it learns your usage patterns. I would say without being optimized yet i'm getting atleast 3-4 days minimum and thats with a few calls and texts not just pure stand bye. 2. "Ease Of Use" Having come from a previous model i was able to pick it up and use it/play with settings right off the bat and didnt even need to look at the manual. It takes you through alot of features in a tutorial as well and even setting up the finger print scanner was super easy. 3. "Lightning Fast" Now keep in mind i came from using a Galaxy S5 which is much older but the speed in which i do really anything on this phone was incredible. No more hitting my messages button and it taking at times 3-5 seconds to load the window. 4. "Look/design" Its thinner or atleast looks and feels thinner than my S5 even with the case i got and the screen size was a nice improvement. It just looks and feels like a much higher end model which it should though due to it being 5 generations more advanced but its worth noting. Overall i have yet to run into any cons as i am very much enjoying the phone and i would absolutely recommend it to anyone looking to get a new phone.... IF you can afford the darn thing :(

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    if you want it, get it

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    the phone all in all is as advertised. however don't think it's worth the money. if you have a s7-s9, there's no need to upgrade. Fingerprint reader gets a 7/10, sometimes its sensitive, when tapping a notification on the lock screen before opening the phone with the fingerprint scanner to get to that notification it takes longer to open the phone. hopefully you don't like having your phone in your pocket while not using it, this is NOT a pocket phone. it'll fit, but its quite uncomfortable. doing away with the LED light for notifications is a loss, however the new feature on the always on display to tap the screen for it to turn on for only 30 seconds is nice, shows notifications while its on. night mode is pretty sweet, looks sleek when its on. the battery life is outstanding. had the phone for a month and my last charge gave me nearly 3 days between charges. now it obviously depends on how much the device is used, but on average I'd say I get 2 days between charges. I expect that to deteriorate over time as the battery dies. the camera/video modes are great, and the pictures are outstanding! haven't taken any videos yet. the wireless PowerShare is a nice feature, but unless you have a galaxy watch, galaxy buds, or small accessory etc it doesn't come in handy much, if at all.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    Boots104
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I rarely write reviews, but since this one came to my email as a request, here I go. This S10+ has been a disappointment compared to the Note 8 I traded in for an unbelievable deal. What happened to all the customization features that were in the Note 8? I feel like this is an expensive generic cell. If you love selfies and taking pics or gaming, you will love the cinema. I like the speed and the size. I even watched several YouTube videos to see if I was missing some custom features, but I'm not. My notification light for emails, texts and IM messages is not showing. I have made adjustment and confirmed that specific notifications are on, run test texts, etc., and it still is yet to be seen. After 3 weeks, the custom factory screen protector that comes with the phone, just peeled up in the upper left corner from nothing I did. I called and Samsung is sending a replacement. Finding a Tech 21 case is not happening, so I am on my second case, which is soft silicon, feels good, but keeps slipping out of my hand as I write. If it just had some traction, I would love this sleek, soft case. The first case side buttons were so hard, my finger tips hurt. Now I see why they had such a great deal. These will be short lived. I would not recommend this to anyone who likes a lot of custom features, and finds joy in deeply exploring your cell to find new fun customizing features.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fingerprint scanner DOES NOT WORK

    Posted
    AlexC
    • My Best Buy® MemberMember

    I bought this phone with very high hopes. Unfortunately, the fingerprint scanner absolutely, positively DOES NOT WORK. At all. Samsung rolled out a software update to correct this issue. It didn't work. Then they recommended you input the same fingerprint twice to increase the chances of success. That didn't work either. Then they said the fingerprint scanner will not work with a screen protector? Ummm... what? The phone comes with a screen protector on it. Anybody that uses their phone knows the importance of a screen protector to protect against scratches. Most people's phones will be all scratched up within a month if they don't use a screen protector. Also, removing the screen protector didn't help anyway. Then, Samsung said the fingerprint scanner "will improve in time." What does that even mean? This phone also comes equipped with facial recognition technology. The problem is, any photo of yourself whether on paper or another device will fool this phone. Even somebody that looks like you can fool the phone. There are videos all over YouTube of people doing this. Check them out. That leaves punching in a PIN number every time you want to check your phone. This isn't 2012. Nobody wants to do that anymore. It's a hassle. I returned this phone and got the Apple XS Max and it is sooo much better than this. Do yourself a favor and skip this phone.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    glad I upgraded

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went to the store to buy my wife a new phone, and after seeing how brilliant the screen was and the new camera options, I decided to upgrade my Note 8. Physically, it didn't seem like much of a difference, other than the extra cameras here and there. After using it for a little while, I can appreciate the subtle differences. As I mentioned, the display looks great. It's not like I was upgrading a 90's flip phone, so I didn't expect much the upgrade to be very big, but there it was a noticeably difference. Living in Hawaii, the opportunities to take a quick snapshot are limitless, but you don't always have (or need) your best Nikon on hand. The phone takes amazing photos, even in low light, and it fits in your back pocket. It's great for landscapes, selfies, sunsets, fireworks shows, and much more. I can't tell you the exact speeds/specs of the processor, but I will tell you that it hasn't let me down or left me hanging. I play games now and then, and they work flawlessly. Samsung + Verizon = WIN

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love my Galaxy S10+

    Posted
    BiggyBalls
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Came from a Galaxy S6, which was long past its prime. The main reason I was holding out for the Galaxy S10 was the in display finger printer scanner. It has been working great so far for the first month of use. Battery life is great on this phone. I hardly ever have to plug this thing up now that I have a wireless charging mount in my car, and at home. I don't think the battery has been under 50% since I got the phone. Display is great, phone is fast, camera is pretty good. Really only minor complaint that I have is that there is not a notification light anymore since it has an all screen display. There was no room for the light. So you have to wake up the phone to see if you have any notifications of stuff. That is not to bad really though. That means I am not constantly checking my phone just to find out it is something stupid. All in all, I am extremely pleased with my purchase, and glad I held out for an S10.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    poor samsung customer service

    Posted
    wilm
    • My Best Buy® MemberMember

    phone works great but had a issue with factory screen protector after having phone for 2 weeks.,screen protector started to get air bubbles at bottom of protector,was told by best buy that it was not a phone defect and that because is was with in the 14 day exchange period that i would have to pay 35.00 dollar exchange fee.so i called samsung customer service and was told that they would mail me a new screen protector, no charge , but they would not pay the fee to best buy to install the new screen protector. they would only pay a certified authorized samsung dealer ,which there where no local ones in my area.or i could send phone out to samsung for repair and not see it back for about 9days.i asked customer service person if they would refund me the 35.00 dollar restocking fee and even after he asked his supervisor they said no.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love My New Phone

    Posted
    SouthernGrace
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I pre-ordered the new Samsung Galaxy S10+ through Best Buy and Verizon. It was super easy and the phone was linked to my Verizon account so all I had to do was pick it up at the store the day it released, turn it on, and link it to my old Samsung with the included converter and Samsung Switch did the rest! It was automatically set to my account and had its own SIM card and with Samsung Switch all of my contacts, photos, notes, recipes, and even my background was sent to my new phone. The easiest phone switch I have ever done and I didn't have to wait in line at a cell phone store for hours! The Galaxy S10+ is everything they said it'd be, it's super fast, the battery lasts a lot longer, the camera is amazing, it came with a crazy amount of storage, and all of the biometrics and face recognition work perfectly!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung is back on top with this beaut.

    Posted
    HJStrawberry
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After keeping my S8+ for sometime, as it was great, and the s9 hadn't seemed like much of an upgrade, I was intrigued by the S10+ release! So far it has not disappointed. The new operating system is SO FAST. I can't even believe the difference in how quickly I can navigate around. I really like how the multi screen view is now setup. The speaker is great quality and very loud. I am still working with the cameras... seems like a lot of my shots are looking weird compared to the s8+ with the exception of nighttime... I got some great moon/star shots! The bluetooth output for music to my car is much improved, very impressive. I have had no issue with the in screen fingerprint scanner... works quickly and easily for me. Really, so far, I cant complain about anything... love it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pretty Sweet

    Posted
    ARealPhony
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It took a few days to get familiar with all the settings and figure out what the result of each was, but I was happy that a lot of subtleties dealt with previously were addressed. The wide angle lens is great to have. No garbageware installed to speak of, and the S Health app is pretty cool for someone who's avoided those things in the past. I was debating whether to hold out for the 5g version, but it seems decent 5g coverage is still 2+ years away, so I'll go that route then. In the meantime this phone is great (2 wks in). Video and music playback is great, Bluetooth links have been easy. USB-C links have worked fine. Charges in about 90min from 20% using the enclosed 12W adapter. Haven't tried the 9W wireless yet, although I picked it up too. If you have the means Ferris...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Had to upgrade...

    Posted
    Caligirlmix
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had this phone for about a month now... I had the Samsung Galaxy s6 and it lasted me for 4 yrs. (Which was way longer than the Samsung Galaxy s5. It only lasted for 2 yrs and literally died.) Finally Samsung made the upgrade I wanted! If you're not using your phone much the battery life can last up to 3-4 days! The pictures and videos are Great! Love that you can add more GB. If you use hearing aids or just have trouble hearing maybe you shouldn't get this phone...but unfortunately I'm still not satisfied on all the upgrades iPhone has made, which supposedly is better for hearing aids. Other than the hearing aids prob., I love this phone! I was gonna wait for the Flip but glad I didn't after what people have said and it's ok that Samsung Galaxy s10 plus is not 5G.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Phone, battery lasts forever

    Posted
    NDdad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second samsung phone and it works great. I must say that I started having issues with my screen going yellow in the evenings even with blue filter set to off. Samsung's UI doesn't let you get to the setting but I figured out it is a night light setting for the screen that is built into android but Samsung UI also does the same thing with Blue light filter. So you have to go around samsung UI and set the night light filter to off then my screen went back to normal. Stupid Samsung should have turned this off if they have their own setting for this. Started to think the phone had a bug or issue but it is simply a setting that samsung blocks that is in android. All that said, phone is awsome and much better looking screen than apple.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Like so far, but still too early

    Posted
    MSFLA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really needed an upgrade and was trying to make a decision between the Note 9 and s10+, and ended up going with the s10+. So far, there are things I like and some things I don’t. All around it appears to be a pretty good phone, I feel like it’s a little sensitive as far as the buttons. Sometimes just holding the phone while I talk on it will for some reason end a call, I think it’s one of the buttons on the side but I’m not sure which one yet. And, I really hate that Samsung didn’t include the notification LED light as an option on this phone...that was such an amazing feature. Didn’t know that until afterwards, because it may have impacted my decision.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Phone

    Posted
    IceDevil5364
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I upgraded 2 Galaxy S7's for 2 new Galaxy S10+ phones and I could not be happier. With all the new features and enhancements this is hands down the best galaxy phone ever. The ultrasonic fingerprint reader has worked perfectly. the upgraded cameras are also very impressive. Alongside the phone, Android 9/Pie is also a really nice improvement from 8/Oreo. I originally thought the 10+ would be a little to big and awkward, but I absolutely love it and I truly believe I would have been disappointed if I had gotten the standard S10. Perhaps one of the biggest improvements in battery life. With standard use, I get 3 to 4 days of battery life and with heavy use I get 2 days of battery life. This has been a huge improvement from the S7.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good phone and camera

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    OK this phone for about 3 weeks. I wish gonna came with a better manual. My previous phone was a moral Z force. This is a huge step up. The camera is amazing still learning different things and I can do with the camera. Some of the other setups aren't is easy you can make a mistake in lose your edge screen. You can't have it and lock screen if you going to use to edge it doesn't tell you that anywhere in a manual I had to have people from Verizon and Best Buy try to figure that one out.. After resetting the phone 3 times. Love hearing the healthy steps so you can make goals in your day for your health. I didn't have before it's a great phone just takes time to learn Ali extras that I never had. Would definitely recommend anybody.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressed so far

    Posted
    schriznoeder
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recently upgraded from a Galaxy S7 Edge, and the Galaxy S10+ is a huge upgrade! Amazing screen, great camera, tons of storage, snappy performance, and fantastic battery life. Two of the main reasons I traded in my S7 Edge were because of the laggy operation and the poor battery life. But those are no longer problems - the S10+ performs great and can easily go all day without being charged. I oftentimes have my phone unplugged for 18+ hours, but the lowest my battery has ever gotten is 40%. Between the 4,000mAh battery and the 8GB of RAM, the S10+ just powers through everything . This is the first time I've ever splurged for the newest-and-latest phone model, and I'm really glad I did.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, so great

    Posted
    SDitt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I traded in my Note 8 (6GB RAM w/64GB storage)for the S10+ and I have zero regrets. The Note 8 was great but the only thing I have up by switching was the stylus, which I virtually never used and do not miss. Besides that, every spec of the S10+ is as good or better than the Note 8. Compared to that, the S10+ has 30% more RAM, 2x storage, faster CPU clock speed, the same size or just slightly bigger display due to the much thinner bezel, higher resolution cameras, an additional camera lens on both front and back, bigger battery, and somehow also a hair lighter. That's before even mentioning the new and unique features like wireless power sharing. I'm very happy with this upgrade.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent phone upgrade

    Posted
    808sleeper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not really that much bigger than my old S8 but the screen is more responsive and still getting used to the fingerprint being on the front. Fingerprint doesn't always work especially when the phone is in my car mount. Best feature so far is the face recognition. Easily recognized me so don't have to fuss with the fingerprint or code to unlock phone. Battery definitely lasts longer, but then again my S8 was almost 2 years old. The latest system update on my S8 was so good, there isn't much difference as compared to the S10 plus. We'll see over time if it was worth it to switch.

    I would recommend this to a friend