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Samsung - Galaxy S10+ with 128GB Memory Cell Phone Prism - White (Verizon)-Front_Standard

Customer rating

Rating 4.9 out of 5 stars with 747 reviews

98%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 24 reviews

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  • Rating: 1 out of 5 stars

    Fingerprint scanner DOES NOT WORK

    Posted
    AlexC
    • My Best Buy® MemberMember

    I bought this phone with very high hopes. Unfortunately, the fingerprint scanner absolutely, positively DOES NOT WORK. At all. Samsung rolled out a software update to correct this issue. It didn't work. Then they recommended you input the same fingerprint twice to increase the chances of success. That didn't work either. Then they said the fingerprint scanner will not work with a screen protector? Ummm... what? The phone comes with a screen protector on it. Anybody that uses their phone knows the importance of a screen protector to protect against scratches. Most people's phones will be all scratched up within a month if they don't use a screen protector. Also, removing the screen protector didn't help anyway. Then, Samsung said the fingerprint scanner "will improve in time." What does that even mean? This phone also comes equipped with facial recognition technology. The problem is, any photo of yourself whether on paper or another device will fool this phone. Even somebody that looks like you can fool the phone. There are videos all over YouTube of people doing this. Check them out. That leaves punching in a PIN number every time you want to check your phone. This isn't 2012. Nobody wants to do that anymore. It's a hassle. I returned this phone and got the Apple XS Max and it is sooo much better than this. Do yourself a favor and skip this phone.

    No, I would not recommend this to a friend