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Customer Ratings & Reviews

Samsung - Galaxy S10 with 128GB Memory Cell Phone (Unlocked) Prism - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 275 reviews

93%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 35 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-5 of 5 Reviews
  • Rating: 1 out of 5 stars

    This phone was the worst one I have ever seen

    Posted
    Murat
    • My Best Buy® Member

    There are a lot of issues coming with a new phone. 1.The proximity sensor issues. The phone screen is accidentally turning on during the calls, when the phone is on your ear/face/. You should press each time on the power button to turn off the screen, even though it again turns on accidentally after 2-3 minutes talking. So the screen is getting hot and uses more battery. Also, when the phone is in your pocket, it makes accidentally calls by itself 2. The finger print unlock issues . You should press on the finger print to unlock the phone from different - different angles. It does not recognize it is from first attempt. 3. There is no notification led lights on the top of the screen anymore. So, you will not notice if your phone is charging or get fully charged when you plug your into the power charger. Also you will not notice if someone called or messaged you, or if you received emails etc. * I already purchased 5-6 new Galaxy s10 & 10 plus devices from different stores like T-Mobile, AT&T etc. All of them had the same issues I mentioned below. Also, I sent the phones to Samsung repair center, but they couldn't fix it (the proximity sensor issues) and sent me back the phone with the issues.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Phone Bricked in 1 Month

    Posted
    GHB123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this phone March 8th. Bricked last night. Not responsive to anything. Wont respond to charging or hard resetting. I have been shuffled between Samsung and Best Buy for support. Unhappy and not satisfied.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Pictures are Blurry

    Posted
    Dagobello
    • My Best Buy® Member

    The pictures are blurry and out of focus. I've tried everything. I have been a galaxy fan for years but this time I was extremely disappointed as the camera was the main reason that I bought it for. My old galaxy s6 takes better pictures and so does my wife's iPhone 7

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Useless fingerprint sensor

    Posted
    Joe12
    • My Best Buy® Member

    In order to unlock your phone you have to lick your finger every time!!! Why? Becasue this useless fingerprint sensor can't read dry fingers....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung s10

    Posted
    bluehand
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    They take away a lot of features, I'm bummed out, others I can't figure out...

    No, I would not recommend this to a friend