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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 199 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S20 5G's camera quality, citing its ability to take great pictures that are comparable to higher-end cameras. Positive feedback also highlights the phone's battery life, ease of use, and convenient size. Many appreciate the ample storage space and the smooth, responsive display. The 5G capabilities and high refresh rate also receive praise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 199 reviews
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes amazing photos and easy to use. I would highly recommend .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recent iPhone to Samsung switcher. Excellent build, screen, and camera quality. Outperforms the Apple 11 Pro in aspects. Android OS has a come a long way with regard to stability. I wish Google would figure out an iMessage service that works cross platform. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Better than any iPhone out

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Samsung Galaxies for many years. They beat the snot outta iPhones on a daily basis. I know because my personal phone is a galaxy, work phone is iPhone. iPhones are good if you just need to do a lil texting or maybe send an email. Actual work and play, galaxy is light years ahead

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Much improved camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In many ways, it's set up just like my S9, but the camera is SUBSTANTIALLY better. The multiple zoom options make it so much easier to take good photos without sacrificing photo quality. Overall, I'm happy with my choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use, nice features, lots of options.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though the changes between the S10 and S20 are minor they are positive. I have not been disappointed in the Samsung product line after switching from Apple. It's so nice to have option choices rather than being told what you want like Apple's model. Now when will 5G really be available?

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    My daughter loves this phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter was ready for a replacement, and -- as usual -- she wanted the latest-and-greatest Samsung phone that was available! There was a nice promo ($300 off the price of the phone), and she received the phone quickly (2 days later). She's very happy with the phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    camera is awesome! Color of phone is beautiful. Phone seems to be a little slow, even brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    FAST even w/o 5G in my area!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Galaxy S20! Even if my provider doesn't have 5G in my area, It is so fast that think I am using latest computer. There was lots of 'setup' to complete like apps I wanted, but could find directions on what to do by searching internet.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Fabulous Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was made for the new and improved camera. Which is great. I don't understand why they had to go away from a USB...if I wanted to constantly have to spend more money on accessories I would buy an apple. Be for the people! Only other complaint is the buttons always switch sides. Have to constantly remember where I need to go. Overall same phone as previous, but I have to say...CAMERA IS EXCELLENT. #Don'tbelikeapple

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    This Galaxy is beyond

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! I had the Galaxy S9 and I just felt it was time for an upgrade. This was the perfect progression. Its sleek, super easy to use, fast and the camera is bananas!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing camera and features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has a large display, really good camera and features. Screen protector already has a few nicks in it which is not good, but bought replacement ones when needed. Phones seem to collect so much info these days quite unnerving...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I'm a happy owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually dread starting up a new cell phone. This one was pretty easy, fairly intuitive. It's really fast. Screen is excellent. Overall I'm completely satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This is a awesome phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this phone yesterday. It's fast and the screen is very clear. I have it set at high performance mode. Screen resolution is at the highest and at its peak performance. Battery performance is great. Better than the S10.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    unreal phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pixel 2 xl before this and this phone has a bigger screen with a smaller form factor. I love the size and functionality! A tad pricey but you use your phone for hours each day so it is a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Amazing Camera!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It is very similar to all the other Galaxy phones. The camera is outstanding, I can't even imagine what the Ultra camera is like. My one complaint is that they go rid of the headphone jack. I didn't realize that. I like to listen to music while my phone charges when I'm at work, but I can no longer do that.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung Galaxy S20 5G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new phone. It takes great photos and is so clear. Also, dealing with Best Buy was so very much easier than dealing with AT&T!! Much appreciated the service also!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is outstanding! All the bells and whistles for a fraction of the price of the gangsta plus model! You wont be disappointed! There is just so much to learn you pick up a new thing every single day and this is the low end version of the s20 people! It's beautiful! hi tech!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The BEST Cellphone, I've Bought,...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent product! I've enjoyed it a-lot! It's rather speedy, too! It has great reception, and fantastic screen clarity!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great size and design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm coming from the s10 plus there's not much difference as far as screen to body just the front camera is located in the center compared to the upper right on the s10 plus. The battery seems to last longer on the s20 over the s10 plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GALAXY S20 5G

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still recommend this phone other then s21. Best thing is still gets latest UI and last Galaxy phone to have stored memory.

    I would recommend this to a friend
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