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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 199 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S20 5G's camera quality, citing its ability to take great pictures that are comparable to higher-end cameras. Positive feedback also highlights the phone's battery life, ease of use, and convenient size. Many appreciate the ample storage space and the smooth, responsive display. The 5G capabilities and high refresh rate also receive praise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 199 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Worth the extra mkneh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at the S10, but decided to pay extra for the S20. So far it has been great. Used the camera on our vacation and it took great pictures and video

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still learning but love new S20

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like the phone but preferred the way I connected on Galaxy 8. S20 needs to be turned on and not just a button touch on the bottom of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    A quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the considerable price tag, I am very satisfied with this purchase. This phone is everything it was advertised to be and more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone twice in three months. I made the mistake of buying an unlocked phone directly from Samsung. What is not clear with an unlocked phone is that you can not use wi-fi calling. Shame on Samsung for not making this known, and shame on the carriers for not allowing this feature to work. WARNING - Do not purchase an unlocked phone unless you know you don't need service where cell coverage is weak. When I repurchased three months later, I purchased the second phone through BestBuy. As for the phone itself, it is a nice phone with the latest technology that you would expect in a latest release. It also fits better in my hand than my Note 20.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera on this phone and the memory is unmatched. I don't regret the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone with awesome screen, great battery life wish it had a little smaller screen as im coming from a smaller size phone, but its fine

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    My Christmas Annual Treasure Hunt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, not too long length in the new Samsung Galaxy family. Battery life is good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Finger touch not responsive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came from a Samsung Galaxy S9+ and thought I would love this new phone. I dislike it and will be returning it today. 1) the volume button is on the opposite side from my S9+, it has a hard time recognizing my finger for texting and signing into usual apps I was able to easily with my S9+. I tried to adjust the text size and that didn't help. I have small fingers and there should not have been this problem. I went into Best Buy last night to try and negotiate the return but AT&T's service was down, so I'll have to do it tonight.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    plenty of hard drive space. Super fast web browsing. More functions than I need. Camera is amazing. No problems or complaints so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This phone is sweet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup on this phone was so easy and almost everything was replicated from my old phone. Very impressed with this product so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    s20

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good sized phone for me. I like this because it has the expandable storage slot that the newer models don't.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camera is good and then phone is great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the usability and the camera. The styling of the pho e is great samsung always comes through and they did just that.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Very Nice!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the phone for almost 2 years and works great. Beautiful screen and camera.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from iPhone to Android so it's an adjustment but this is easier to use and has more bells and whistles.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the phone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is beautiful. Love the pink color and goes well with my clear case. The camera is great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this phone. Its super fast has more features than any other phone I've ever seen. It's awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung Galaxy S20 5G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Galaxy S20 5G Camera takes excellent pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone. Much better compared to my last phone. Battery lasts so much longer. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Galaxy s20

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality phone as you would expect from Samsung. Great screen and decent cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the camera!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great! Awesome camera with a great zoom.

    I would recommend this to a friend
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