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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 400 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Galaxy S20 5G's camera quality and battery life as exceptional features, frequently praising its performance. However, some users expressed disappointment over the lack of expandable memory and the absence of a headphone jack. The fingerprint reader also received mixed reviews, with some finding it challenging to use. Other features like screen size and 5G capabilities were generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 400 reviews
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace my S9+ which had recently started developing problems. I knew a lot of new phones were out of my price range, but I found the S20 5G on sale and made the plunge. I was looking for something similar in size to my old phone and the S20 fit the bill! It is quicker and the call quality is clearer than on my old phone.The in store experience was excellent and I walked out with a new phone! Thanks BB!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    S20 phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera. Voice recognition is not great. So far phone is great.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Excellent Phone with quality pictures and video!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and video. I always purchase Samsung Galaxy phones and they are very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Samsung 20

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone, it's perfect size wise and works great. The camera takes awesome pics.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Love the speed of it all!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't have the same RAM as the other new phones coming out, and its still super fast. I really like the fast charging capabilities, sit my phone down for 20 minutes and get about 35% more juice...it really helps when I dont have time let my phone sit in the charger. There is a limit on space, as there is no room for an SD card, but if you dont need more than 120GB, then it won't matter for you.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Cell fone is very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is very versatile good size the cell fone is good for watch movies and TV

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Good performance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my parents. They all like it. Big screen and support 5G. Awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great phone and excellent camera quality.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. Excellent camera quality. It is slim and looks so elegant.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wife is happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Likes the new features. Glad it's not an edge but has edge features.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone.Fast charge.Stays charged all day.Camera takes great photos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very I'm pry with this phone nice size, downloads are fast crisp and clear

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Stunning phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has everything you could ever need - great camera and amazing speed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great, easy to use and very reliable. Battery life very good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Check to make sure your model includes micro sd

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New phone replaced a Samsung Galaxy S9 which was still working well and passed along to spouse. Phone was shipped and delivered promptly. I wish I had paid closer attention to specs and realized this phone has no micro sd card slot to expand storage, but I can live with the 128 GB built in.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my mom! She loved it and it was really easy to use and fast

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Good overall phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast. Clear. Study. Clear calls. Good phone for my 15 year old.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone but....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless I am wrong all Samsung phones i ever had had a light that would blink if you had a text or missed call or email. Well it appears to be gone! If you miss a text or whatever you have to keep checking the device! Had I known that I probably would not have bought the phone. If i am missing something someone feel free to advise!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Company owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camara, sound, easy to use. Many great features like Bixby.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Camera, Very similar set up to other galaxies, good battery

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone. It's fast and has a great camera.

    I would recommend this to a friend
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