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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1341 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the Galaxy S20+ 5G's camera quality, battery life, and screen size, with many praising the ease of use and impressive features. Positive feedback also highlights the phone's performance, storage capacity, refresh rate, and 5G capabilities. However, some users expressed concerns regarding the fingerprint reader's reliability and the phone's price point. The absence of a headphone jack and notification light were also cited as minor drawbacks by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,341 reviews
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Samsung Did Great On This Phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with this one. When I got the S10+ preordered, I was happy. Getting this S20+ 5G... I feel more joyful and now can get 5G now! Selfie camera is in the middle instead of on the right. Didn't take long to get accommodated to this masterpiece. Batter life is great and enjoy the pictures on this phone. It's a must have if your looking for the newest 5G phones.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    High end phone, room for improvement.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Galxy S20+ is an awesome phone! It can do just about whatever you need it to -- great camera, high resolution screen, powerful and fast. However, I feel it is not quite worth the money. My last two phones have been from OnePlus, and I dare say the S20+ doesn't feel that much faster or powerful. Many of the features are not nearly as convenient as they could've been and I feel that overall the phone is lacking in many things that would make it much more user friendly. In saying that, it still provides a very luxurious experience that at no point leaves you feeling empty. I simply think it could be better for the price tag.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Fingerprint reader

    Rated 4 out of 5 stars

    My first Samsung and I am pleased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving this phone only 4 1/2 stars instead of 5 because the speed, display, and battery life is only marginally better than my LG V30, now almost 3 years old. I am sure the camera is great, but that's not my primary use of a cell phone. All in all, it is a fine, quality device that I am still fine-tuning to make it even better. On the negative side, the in screen fingerprint reader is not as responsive as the LG's rear reader. One feature I really like is the ability to have a 6 row grid pattern, giving me easy access to more apps and folders on my primary home page. The super fast charging is also a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Big upgrade from a S9

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    120 refresh rate and a big battery, this phone is the fastest phone I ever had, well worth the money....

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great Phone - Great Service at Best Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my old Samsung S7 for four years. The charging port finally died and it was getting slow. The S20+ is great! Super fast. Great camera. AND it has a memory card slot. This was my prime reason to chose the "plus" over the standard S20. So unlike Apple, Samsung lets you increase your memory capacity with a memory card! Not add another couple hundred to the price of the phone! Love the phone and the service at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    Battery life is great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use phone, camera seems great The battery goes all day

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Loving it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from an 8yr old Droid to this so I'm kinda overwhelmed, loving it so far its only been a week

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Processor speed

    Rated 5 out of 5 stars

    Best cell phone ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Samsung S7 Edge, upgraded to S20+5G. Fast, easy to use, Excellent cameras. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, very large screen, had another phone, but came back to Samsung. 5g is the way to go

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Processor speed

    Rated 5 out of 5 stars

    Fast and takes great pictures.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast quality phone takes great pictures. Easy to use if your familiar with Android devices.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Best phone upgrade ever <3

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe it has been almost 2 years since I first turned on my S20+, and I have loved everyday since. For only $600 with Verizon now, it is truly worth the price tag. Highly recommend, camera is great battery lasts all day with youtube running all day, and it is just a sophisticated piece of tech!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, I ordered this as an upgrade online for in store pick up, and the Best Buy staff was very helpful and quick with the process. This phone is fast, has excellent image quality, and the battery life is great. I do not keep the refresh rate at 120, which would reduce the battery. I am very pleased with this upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Simply the Best. Zero Regrets.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion... Most amazing and advanced smartphone available on the planet today. Note 20 is just as mind blowing, just in a little different flavor. Anything but a major in-depth review just cannot do Samsung's S 20 and Note 20 devices the justice they deserve. Not sure how anyone could be dissatisfied with their purchase. Personally I got mine on the blowout sale weekend, before the Note 20 release and paid less than half price so mine is a little extra special to me lol. I used to be an avid iOS user until I switched over and got my S9 2.5 years ago, which still kicks major butt by the way and wouldn't even trade that in for a spanking new i11. Nowadays I look at iOS and shake my head. In my mind it simply pales in comparison to anything Android, especially Samsung's new S and Note flagships. I'm totally and confidently in love with my new beauty. Spigen Ultra Hybrid CC case and Invisibleshield Ultra Clear+ screen protector is keeping her safe, clean and beautiful for years to come. Couldn't be happier! Thank You Samsung... and Best Buy for the amazing deal!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Love the new S20+

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been holding out with my S7, but finally upgraded and now I wonder why I waited so long. The camera is amazing. I can use my phone all day now without running out of battery. I am still finding new features two weeks after I got it home, and I've had Samsung phones since the S5. I'm sure I'll get even more out of it once we aren't home 24/7, but I'm really happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Good phone overall.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera takes good pictures, but taking pictures is not as easy as it should be. Sometimes takes videos when I just want a snapshot. Sometimes the pictures are not as crisp as I want them to be, However, I have only had the camera a month and am still learning. I do like the quick charge and the battery seems to last a long time before needing a new charge. Too many ads popping up when all I want is to do a search. Need to find out how to get rid of all of them. As I said, I have only had this camera a month and am still learning.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Vast improvement from my S9 plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I skipped the S10 upgrade a few years ago and I am glad I did. This phone is slightly narrower that the S9 Plus and feels great and lighter. Definitely fits better in my pocket. The camera is way better. Definitely will recommend to anyone upgrading, especially now with better incentives from Samsung or Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    So far a great phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been a great phone! I would expect nothing less from Samsung. I had the galaxy s9 before this s20+, and the s9 did everything it was supposed to do for 2 years and I believe the s20+ will do the same. I purchased it from Best Buy because of the color choices, and had no trouble receiving it in 2 days. I believe I will be enjoying the s20+ for the next 2 years maybe longer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Screen size

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Great size. Battery is great too. Love my Galaxy smartphone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Gorgeous and Snappy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had S20+ for a week, but I haven't had any issues in that time. Was up and running fairly quickly. The phone itself - or should I say the screen - is gorgeous. Bright, clear and very sharp. Apps run quickly and the few pictures that I've taken do look nice. I'm hoping to put the camera through its paces over time and am hopeful I will grow to appreciate it even more.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Best Quality Phone I’ve Had To Date

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, many features (I’m still learning about), battery charges up quickly & holds the charge for a long time, lightening fast internet, great quality streaming of shows & movies, love the camera and for some reason I have good reception on phone calls whereas with my old phone it was difficult getting a good signal. All in all, a very good investment.

    I would recommend this to a friend
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