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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.7 out of 5 stars with 203 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the Galaxy S20 5G's excellent camera quality and long battery life as significant advantages. Many also appreciate its ease of use and comfortable size. While some find the price high, the lack of a headphone jack is another recurring negative comment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 203 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera and the cloud pink is so beautiful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Schedule an appointment with my local best. They had an associate waiting for me at my scheduled time. Great customer services. Love the phone. Smooth fast. Upgrade from a S7 man was it time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for Tech Savvy Son

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for our son to replace his malfunctioning S9. A significant upgrade especially with the 5G capability. Set up was a snap (although he is very tech savvy) and took for little time. Also got it a a great price through Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery life disappointing, otherwise OK.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting to know the phone. I have had Galaxy phones for many years. Went from Samsung 8 to this. Was debating between the S20 and the S10, but got a good trade in deal through sprint. Disappointed in battery life, but I am not too interested in all the techy stuff, so the battery last much longer on power save mode, which is fine with me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    GPS function doesn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is basically the Galaxy S10 but with a better camera. Had I known that this phone has GPS connection issues I would not have purchased it. I have had to pull over several times to restart my phone, which usually solves the connection issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used to it. Battery lasts a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1 Month Later, Still Mint Condition!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good price for a really good phone, i've had this for about a month and i've dropped it a lot but it never seems to break. I'm thinking of ordering the Samsung LED Back-lit case, but the color is very beautiful already.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S20

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone because of the $599.99 deal Best Buy offered at the time. Coming from a s8, the s20 is a good upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Usual Sammy Nice Upgrade

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one Usual Again Sammy Upgrade Awesome display nice upgrades from Note Series. Smooth Touch, Awesome Display Only downside if they give freedom to Uninstall apps that are not needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent phone. Not great battery life

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from Samsung galaxy 8 to the s20. I do not notice any major differences. Good graphics and sound is pretty good. The battery life is not awesome, but not the worst i have experienced either.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack

    Rated 3 out of 5 stars

    Pay more, get less

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be aware. No heart rate monitor, no o2 sensor, no headphone jack. I'm not sure yet what else is missing yet but its a bargain economy level phone for a luxury price. They are changing more for less.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No one could match this deal on installment plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone...nice upgrade from my S7. I wouldn't have upgrades to an S20 without the installment plan deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited to get this phone, and the lady I worked with made the process easy and painless! Great customer service and so far I love this phone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    5G Enabled,and that's it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You know why I choose Korean smartphone but not iPhone ?Just because enabled 5g, nothing else,if it have some iPhones with 5g enabled, i will upgrade this device asap.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New phone ,who dis

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this t replace my Samsung Galaxy S7 and at first I missed my old phone, but after getting use to the S20 I am very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing deal by best buy, awesome phone so far. It may be way powerful for me but I'm loving how brilliant and productive this phone is!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Contract

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone and glad i purchased at Best Buy. No long contract with the cellular company is the best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This phone is great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great however was a little thrown off since it does not seem to be as close to the shade of blue in the picture. It feels much darker since it has the kinda metallic shimmer to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best thing I could ever imagine of upgrading to this phone. The salesperson was very nice and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone but slippery in your hand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone but I was very happy to get a case for it. Was feeling like I would drop and break it at any moment.

    I would recommend this to a friend