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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1341 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the Galaxy S20+ 5G's camera quality, battery life, and screen size, with many praising the ease of use and impressive features. Positive feedback also highlights the phone's performance, storage capacity, refresh rate, and 5G capabilities. However, some users expressed concerns regarding the fingerprint reader's reliability and the phone's price point. The absence of a headphone jack and notification light were also cited as minor drawbacks by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,341 reviews
  • Rated 5 out of 5 stars

    Very functional

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great for doing everything from entertainment to paying bills.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was easy and my kids seem happy with their phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was easy and my kids seem happy with their phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool New Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loving this new phone so far. Has so many awesome features and love the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I've ever owned.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't believe any of the internet speculation this phone is incredible. Never had any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is ok sometimes slow and locks up and cant get emails yet but overall it's alright phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Birthday gift for my son. He loves it. He says it is the best phone he has ever owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung products

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! Great upgrade over previous models. Have had Samsung smart phones for many years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Same great quality of Samsung. Always stick with Samsung and the android system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought two

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what a deal, between best buy and Verizon saved $450 on each phone and the service was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy service in Springfield Ohio are amazing. Never have any issues with them. Super helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my new Galaxy S20 + 5G. Easy to use Bought it on sale which was even better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is excellent and I got for only $650, down from its $1200 original price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service during this time. And easy process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely LOVE this!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great upgrade to our existing phone. Worth the price of the upgrade and then some!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for awhile now, and can say it's a good phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    another great samsung phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great samsung phone. I'll always use samsung. So intuitive and powerful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm upgrading from an S8 and I'm so happy Samsung finally got rid of the Bixby button!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone so far, not an amazing upgrade from the note but I like it better

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good one but..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am seeing couple issues (1) Battery heating up while charging over 20/30min or so. It cools down after a while once charger disconnected (2) I tried Google Maps just once for first time. I saw its getting confused and Rerouting diff ways. I closed Navigation and reopened couple times.. It took about 5 min for it to behave normal. (3) I don't see much difference in charging times compared to my old S8. I thought this new phone supposed to charge much quicker with new powerful battery.

    No, I would not recommend this to a friend