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Customer reviews

Rating 4.7 out of 5 stars with 1333 reviews

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93%
would recommend
to a friend
Page 1 Showing 1-20 of 1,333 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Samsung Galaxy S20 Plus Is The Perfect Phone!!!

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    Posted .
    Owned for 3 weeks when reviewed.

    I couldn't be happier with my new phone! The Samsung Galaxy S20+ has been a joy to use thus far. I bought it from Best Buy because they had the gorgeous exclusive Aura Blue! It's the most beautiful phone I have ever had, and really catches the eye. The 120 Hertz refresh rate is incredible! Such a game changer, and much easier on the eyes. I upgraded from my Lilac Purple Samsung Galaxy S9+, and I haven't regretted it for 1 second (and I loved that phone). You can't go wrong with the Samsung Galaxy S20+, I recommend it 110%!!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    Owned for 1 month when reviewed.

    I am glad that I decided to purchase. Great product.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Camera, Screen quality
    Cons mentioned:
    Power saving mode

    Rated 5 out of 5 stars

    Identify what you really need in a phone

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    Posted .
    Owned for 1 week when reviewed.

    it's "OK" coming from Galaxy S7 guy. Camera 7, it is enough to see a subject at day and night. 2x, 4x, 6x zoom aren't that big of a deal. It depends if you prefer warm or cool pictures, i usually set my features to a warmer picture settings. Speed 10, activating some developer options helps alot, less animation is quicker. Display 10, I use 120hz FHD+. The difference in 60 to 120 is quite obvious when you are used to seeing 60h. The adjustable brightness of the product is impressive, i don't recommend turning it to max. Size 8, Sadly, phones are getting bigger. And i am so comfortable with my S7 5inches display. Battery 8, For a longer phone, i was expecting longer battery life. Using 120hz will drain the battery of your phone. 12 hours of usage. 4 hours of videcall using BLUETOOTH wireless earphone 4 hours of web browsing 4 hours of youtube [2hrs], samsung music [2hrs] using speakers. NOTE: i use 1/3 brightness, dark mode, wallpaper is black. 0.5x animation scale, reduce animations is turned off.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Picture quality, Screen quality, Speed

    Rated 5 out of 5 stars

    Good quality of display and fast multitasking work

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    Posted .
    Owned for 1 week when reviewed.

    I took some photographs included the natural image and X 300 zoom image. That is an amazing camera function. The recognition of face image for security is great and fast except at low luminary. I think this smart phone is excellent. I appreciate the best buy's good deal.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Battery life, Camera, Picture quality
    Cons mentioned:
    Power saving mode

    Rated 5 out of 5 stars

    Great flagship phone

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    Posted .
    Owned for 1 month when reviewed.

    The S20+ is the "middle" child of the S20 family. Bigger than the standard S20, it is a very large phone, but is smaller than the gargantuan S20 Ultra. Moving up gets you a larger screen from the standard S20 as well as a time of flight sensor added to the camera array, along with a bigger battery. You get the extra size vs the regular S20 but a better pixel density than the larger Ultra. The camera array, which, other than the ToF sensor, is the same as the S20. The 12MP wide angle camera, which I think is the real winner of the three, is common across all three S20 models. The main shooter is a 12MP, with a "zoom" camera which uses a 64MP sensor cropped down to achieve a 3x zoom equivalent. You can also use the 64MP without cropping, which the software will occasionally suggest in certain circumstances. Video options include up to 8K video, but since it's only 24p, it's not terribly useful for anything with a lot of movement. Far better is to drop down to the 4K options with higher frames per second. Also of note, I don't believe the 8K video is an option for recording to the SD card. Samsung touts its "single take" mode, which fires all the cameras to create a series of photos and short videos, but I've hardly used it. Overall, while it lacks the overall eye-popping specs of the Ultra, most professional reviewers have not found a huge gap between the S20/20+ and Ultra, and like I said, what I find the best camera of the 3 (the wide), is common on all of them. And with 128GB of storage standard, and the ability to add more via microSD card, there is ample place to store all of your pics (and apps and music, etc.) The screen is phenomenal, very bright and with tremendous color capability. While you have to cut resolution to go into 120Hz mode and lose some battery life, you'll never go back to 60Hz mode. It's buttery smooth and looks just amazing. While Samsung has touted its cameras this generation, in all honesty the screen is probably the most superlative aspect of the phone. The combination of size, brightness, refresh rate, and color make this the most appealing phone display I have ever used. Battery life, with a 4500mAh battery, is solid. The included rapid charger is indeed very quick. I get a full day of use out of a full charge. Wireless charging, albeit slower, is also supported. The Snapdragon 865 processor, coupled with fast storage and 12GB of RAM, has everything humming along nicely. It's really fast, as a flagship phone should be. I have been pleasantly surprised with the speed of updates. While only the Pixel line approaches Apple's speed and regularity of updates, I have received 3 different updates since late May, and I am pleased to find that I am on the current Android security patch. I hadn't used a Samsung phone in a long time--back to the S3. I'd used LG and Google Pixel in the interim. My return to the Galaxy line has so far been a good one--very pleased with this device across the board.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Camera, Picture quality

    Rated 5 out of 5 stars

    Camera is fantastic, pictures out of this world!

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    Posted .
    Owned for 3 weeks when reviewed.

    This Camera?\/Phone will take me more that a year to learn all of its capabilities. It is just plain FUN to use.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great quality, a couple minor quirks

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    Posted .
    Owned for 1 week when reviewed.

    Overall, the phone is great. A few minor issues. First, as always, Samsung insists on having Bixby take over everything & be the default phone assistant. Bixby is not even close to Google Assistant in usefullness and quality. No worries: Bixby can be removed as the default assistant by tapping Settings-Apps-Bixby Voice-Set as Default-None. (The only thing I use Bixby for is "Lock my Phone". It is the only assistant out there that does that by voice). Second, Google Duo does not always "ring" despite the settings being correct. I imagine that will be corrected via an update soon (hint-hint, Samsung and/or Google). Third, camera settings do not supply specific of information regarding resolution, at least not in regular mode. Be nice if the settings showed the resolutions for each photo "size" setting. It's odd, selecting the photo setting by the screen aspect ratio, versus the pixel dimensions. Settings should show both. I'd like to see that corrected via an update Other than those 3 minor items, the phone is wonderful.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Battery life, Camera, Picture quality

    Rated 5 out of 5 stars

    Sharp & Fast

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    Posted .
    Owned for less than 1 week when reviewed.

    I upgraded to this S20+ from a dying S7, so needless to say this thing is quite an improvement. I was concerned the 128GB wouldn't be enough but, after all the apps and game installs I've still only used about 40Gb. It takes up to a 1Tb micro-sd which is more than enough for 8k/4k HD video and pictures. Runs fast, without any hesitation, and the camera takes very impressive pictures. Battery life is excellent, lasts all day, and 25w charging will go from dead to 100% in 90 mins. The 6.7" screen seems just right. Can't put this thing down.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    Owned for 2 weeks when reviewed.

    I previously had an S9+ and I really liked it but the screen became damaged and it was going to be $200 with insurance for a replacement. With a great sale at Best Buy I decided to upgrade instead. The two phones are almost identical in size with the S20+ be slightly larger which I liked. For the first few hours I didn't really think much was different between the two phones but then I discovered the fingerprint reader. I love it. I could never really get the reader on the old phone to work properly This one is built right into the screen and works great. I was very disappointed with the camera in the S20+. For some reason, I can not get it to take a good picture. Skin colors are way off for some reason. Overall, for me, worth the upgrade.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice phone

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    Posted .
    Owned for 3 weeks when reviewed.

    I upgraded my Samsung Galaxy s8 for this phone. So far I like it. My only complaint is there is 2 screens you have to do to get to your home page. First screen is Allways On screen. Even if you turn it off it is still there. So you have to double tap that screen to get to lock screen, then swipe up and put in your security to unlock that screen to get to your home screen. I would like just have a lock screen then a home screen. Very time consuming. But definitely like this phone.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Look for discounts before buying!

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    Posted .
    Owned for 3 weeks when reviewed.

    My galaxy s8 finally gave out. Since I needed a new phone and I wanted to stay with Samsung I decided to go with the 20 opposed to the 10. Why should I go with something already obsolete. At first the 20 seemed a little large to handle especially with a case around it but I quickly got use to it. I definitely needed the case since the 20 kept sliding out of my hand. The price was a bit steep but with all the price incentives from best buy the bottom line was reasonable. The sales person seemed knowledgeable about the phone but because of the corona virus they had time limitations with each customer so I had to do my own training at home but it worked. The 20 should be considered if you are in the market but definitely look for various discounts.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Ol' Reliable

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    Posted .
    Owned for 1.5 years when reviewed.

    No complaints. It has been a good phone for almost 2 years now. It was hard to find repair for the screen back in 2020 but presumably wouldnt be anymore. If it's a great deal. Get it!

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Samsung

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    Posted .
    Owned for 1.5 years when reviewed.

    loved it ... expensive to fix but that makes sense. Big plus column item is the facial recognition. downside is betting apps not allowing Google to stay logged in (not Samsung's fault.. but still)

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great phone!

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    Posted .
    Owned for 1 year when reviewed.

    Great phone but I'm ready for an upgrade. If you are looking for an upgrade from S10 this would be the one.

    Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    best phone!

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    Posted .
    Owned for 1 year when reviewed.

    Overall great product. I picked it up when it was on sale.it was damaged so i got it replaced. I would recommend it.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    For Note Users

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    Posted .
    Owned for 1 week when reviewed.

    What a great departure from my usual phone style. The S20+ 5G is the first non-Samsung Note phone I have had in many years. at first, I thought it would be a challenge to learn to not have the stylist but this phone moves so smoothly and has so many neat advancements over my Note9 that I hardly have time to notice. the screen resolution is beautiful and crisp, the response is wonderful and all in all, a great upgrade choice for this Note User

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great phone and easy to use

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    Posted .
    Owned for 1 year when reviewed.

    I am an android user and this cell phone was easy to navigate. I recommend this phone to anyone that already has an android.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Battery life, Camera, Picture quality

    Rated 5 out of 5 stars

    EXTREMELY pleased

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    Posted .
    Owned for 7 months when reviewed.

    This is my wife's phone and she has been EXTREMELY pleased! We've had our new phones for 7 months and have both used extensively. Very pleased overall with functionality of wifi, 4G and all internet use. Do not have 5G on plan, but really haven't seen a need. Calls excellent and clear (verizon here), wifi fast, images excellent on screens. Wife streams a lot of You Tube, some Sirius XM, has it on running something most of morning and afternoon, usually still at some 60% battery by dinner. We've been pleased with our batter use and longevity. Camera is really great, very functional and excellent resolution for up to 8x10 prints. Still have not used all the myriad features yet, but there are many and overall darn useful and functional.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Samsung Phone

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    Posted .
    Owned for 1 week when reviewed.

    Upgraded my S8 to the new S20+. Not a fan of giant phones and was a bit concerned with the screen size but Samsung does an excellent job on packaging. It isn't that much bigger than my old S8 and because it is longer vs wider I can still text with one hand. It is much easier to use than my wife's Iphone 11 pro max which is a pretty wide phone and heavier. Best Buy is an excellent place to buy phones as I got the Aura Blue color (exclusive to BB) and with discounts it was only $1 more a month than the regular S20. I wanted the S20 originally but due to Verizon removing some features to fit the 5G I decided to go the S20+ and couldn't be happier.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    An over priced meh phone

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    Posted .
    Owned for 2 months when reviewed.

    Not a bad phone. I was still using my galaxy note 8. A great phone to this day. But it was showing its age. After suffering multiple drops onto the cobble stone streets of europe, yes im clumsy, the cost of fixing thr screen cost more rhan the phone was worth. Samsungs s10 line was mediocre at best, and the s20 line is an extension of that. The 'regular' s20 is an absolute waste of money due to its lack of storage expansion, inferior processor, and just all around recycled parts from the last 5 generations of galaxy devices. The note series, which was always my favorite, has unfortunately fallen into the same fate with the regular model being an expensive dumbed down phone, and the 'nice' one being ridiculously overpriced. The s20* is not worth $1000. I wouldn't even say its worth $800. Its an ok phone. Samsung has stopped innovating and has started over pricing recylced products. Now your probably asking me 'why not get another phone mr grumpy?' Verizon doesnt give you many choices. There are amazing phones coming out by xiami, sony, blu, and even nokia and huawei which verizon will not let you use on their network. Also, verizons 5g service is an absolute joke.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend