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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 505 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the Galaxy S20's camera, battery life, display, speed, size, price, performance, and unlocked feature. They appreciate the improved camera quality, long battery life, large and immersive display, fast performance, and the fact that it is unlocked from Samsung. However, some customers are negative about its expensiveness, the removal of the headphone jack, overheating issues, unreliable 5G connectivity, and fragility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 505 reviews
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ease to use applications ,great camera,good looking screen ,

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    EXCELLENT PHONE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY SET UP , LOTS OF EXTRAS , CAMERA IS AWESOME, LIGHT WEIGHT

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love this phone, especially for the pictures it take.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased the phone and I'm loving it, battery life is amazing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best phone ever. So happy with my purchase the camera is great

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good display, great shape, really good battery timing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung S 20 from Moz

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Samsung/anaroid phone, transitioning from my 4 year old iphone 6 plus which i bought in Jan 2016 and used it till it died. Reason for buying samsung S 20 was because it was the only 5G available at the time. Well 5G speed is no where near as been advertised (dont know how much is T-mobile and how much is Samsung) I don't like using phone covers (dont judge me just read review :-) and phone is already cracked due to 2 drops. Iphone had numerous drops but didnt crack without cover. Phone does get very hot during phone calls. I have to use headsets to calls longer than 5mins.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an S9 so it has been very similar. I haven't got to play around with it much to give a review on extra functions. I do see an option to easily click to make phone go in and out of focus to see up close. Tried calling BB to add warranty can't reach them today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the S20

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Samsung phone for several years and this has not disappointed. Quality and ease of use makes this a great purchase. The features are exceptional.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Purchased for Uncle

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves his new phone, the camera quality is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone great camera works fast best phone out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product One of the best phones in the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was getting tired of my broken and old LG phone so I decided to splurge a little and buy the Samsung Galaxy S20 5G unlocked. I would say the price is a little high for something that isn't super spectacular but it's great quality, runs smoothly and is fast.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    best cellphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best android phone with high tech camera

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good phone, BUT very overpriced.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pricing of this phone is very unreasonable. If this phone didn't have a good trade in promo at launch, I wouldn't have bought it. Within a month of use, I cracked the screen - Samsung really needs to invest in better quality glass AND offer NON curved screens so that tempered glass screen protectors fit correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone after I accidentally went in the pool with my sony xperia a2 ultra in my pocket I know face palm. Well I got this s20 5g unlocked at its even more impressive than I could even image for a phone im super happy with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    DECENT PHONE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PHONE. WAS THE CHEAPEST FROM BEST BUY BUT SOMETIMES THE SPEAKER MESSES UP WHILE ON A CALL. THERE WILL EITHER BE AN ECHO OR THE SOUND BECOMES DISTORTED. OTHER THAN THAT, I AM CONTENT WITH THIS PURCHASE

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid if you like the UI

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from years of stock Android I found One UI a little too far from what I got from my Pixel phones and Android One devices. The materials are top notch and cloud blue looked amazing. Camera was OK but not as amazing as some fanboys made it out to be on various blogs. Overall it's a question of can you live with this skin or do you prefer pure Android experience?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung s20 open box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this samsung Galaxy s20 right after the S21 came out. This is by far a better phone more ram 12gb compared to 8gb on the s21. Also has expandable memory and a WQHD+ display. Found this open box for 650. Working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good phone after my Google pixel 3xl (only 1 year old) had a system failure and Google refused to fix it. The only complaint if some wifi issues with it dropping signal randomly on different networks.

    I would recommend this to a friend